Vincentia Medical Centre

Positive experience: I've been trying to contact the surgery for days, as I urgently need scripts. Waiting on hold today for 40 minutes, then the call was cut off. I'm in a different State and can't get a doctor's appointment here, so I'm desperate. Update: I appreciate the manager's response, but could not find a way to answer. I ended up paying $100 for an online doctor, as I was nearly out of some meds.

Negative experience: Very disappointed with the service. My child required just two stitches, yet we were turned away because the centre was closing in 10 minutes. We were instructed to drive half an hour to Nowra Hospital, where we then waited four hours for a treatment that took less than 10 minutes. There was a complete lack of empathy for an injured child, and we felt dismissed rather than supported. This was not the level of care we expected from a medical centre.

Fantastic experience: Thank you to Jordan at reception for being so helpful and kind. She printed out my emailed pathology request today as I don't have a printer. I have spoken with her numerous times on the phone, and she is always the same as in person -- professional and friendly.

Positive experience: The only Doctor I have found at this practice who takes notice is Doctor Shaikh. He actually listens. I trust this Doctor.

Fantastic experience: Appointment was on time, friendly staff & nice knowledgeable doctor that I saw, happy to have found a medical center close by that is great

Negative experience: A medical centre that doesnt offer in person appointments from 4pm onwards? Full time workers dont need to see a Dr apparently. Receptionist Rachell is quite rude.

Fantastic experience: Polite staff, busy surgery, Drs seem on the ball.

Negative experience: All but one visit had a wait time of over 40 mins past appointment time (25mins). My appointment time doctors barely looked at me, sped through it and prescribed medication that has never helped. Poor service. Worst clinic I've been to in Australia.

Negative experience: My misses went to see one of the female doctors she was in a lot of pain and the dr was making it worse she gave no painkillers and just sent her back to the hospital and got details on her referral wrong we’re not happy at all

Negative experience: My usual doctor was on leave and I needed to see the first available doctor. I saw Dr Sheike? Was not impressed with his terrible manner, dismissed my concerns and when I told him I had pain in my ear he only looked in it when I asked him to. I asked for a script for another issue I had and he gave it to me but without the correct dosage. That made my condition worse as it was really important to get the right dosage asap within 24 hours. I was left to ring a pharmacist then poisons information to find out the correct dosage and to check I hadn't overdosed myself. My regular GP Dr Saha is very good but having this other doctor at this practice is of great concern for other patients who may put their trust in him unaware he is incompetent.

Negative experience: Unhelpful

Fantastic experience: Dr Bransen Noel-Gough is amazing. Our first appointment was a telehealth, and I was surprised at his level of genuine care for my daughter, I now take my whole family to see him, and he never disappoints. Thank you

Negative experience: When calling to book receptionist will always ask why you want to see the dr and make you disclose your medical issue in order to gauge whether you’re worthy of the appointment. I once didn’t feel comfortable discussing it with them and was told because I didn’t tell them, they assume the issue wasn’t urgent enough and so they didn’t have appointments available, very uncomfortable booking practice

Negative experience: Terrible doctors, they don't do anything about very obvious urgent issues, they don't take you seriously. Receptionists are even worse, rude and completely ignore you. They also only care if you're a local. Never been to a doctor surgery that much of a joke. Worth the drive to nowra to see a decent doctor

Negative experience: Terrible service. Do not recommend.

Negative experience: I never know which building my doctor will be in as you continually change their rooms between different buildings, and this visit the nurse had been moved and the doctor had been moved

Negative experience: Was down on holiday from Sydney (I used to live in this area and go to school here) I forgot my Zoloft and needed antibiotics for my infected root canal (only half had been done by my dentist to let it heal) the older maybe 60’s blonde receptionist with piercing blue eyes (I only remember her eye colour because she used them to threaten me) was absolutely horrible and stared me down like a was from outer space (maybe the hijab threw her off) I was a little embarrassed to admit I needed Zoloft (an anti depressant) to the receptionist, I believe that’s a conversation I should have with the gp not a member of reception. The same receptionist then allowed two walk in patients to be seen as they were “locals” - this area has a horrible “locals only” attitude and incredibly ignorant to anyone outside of their “norm”. The younger member of staff was great and helpful so thanks to her (went to Vinnie high is how I remember her) so thanks to her and being accepting of others beliefs and how we chose to express ourselves. But to that other member I think at your big age you should be able to treat all humans with the respect and dignity they deserve as I was incredibly polite to you, maybe time to retire love?

Fantastic experience: I went to see a GP at this medical centre today and I am very happy with the care I received. I look forward to my next visit. Thank you to all staff and GP for your kindness and professional service I experienced.

Negative experience: Omg booked appointment aweek ago got there receptionist stated no bookings ……twice this has happened to me but I actually had it on my phone were it was booked . Then spoke to me like a child , I’m 56 I I would rather die before going to this practice again . In fact all my medical issues will be back to Sydney.

Positive experience: Great place, lovely staff

Fantastic experience: Didn't wait for too long, friendly staff and a friendly doctor.

Positive experience: I cannot believe after going to this centre for a few years that I have to fill in a symptom’s for ? What is the point of going to the doctors if I am telling them before I go . Also if you have more then one complaint you may not be answered because there is not enough time ? What is the world coming to when you can’t just make an appointment and go to the doctors without stress seriously very strange set up .

Negative experience: DISGUSTING - my mother moved down to the area in September last year from Sydney, she moved to retire, when she needed to go to the drs today they refused to see her because they aren’t taking any now patients! What a joke!! That is medical negligence! She had to call her Dr from Sydney and have a phone consult instead! How terrible is that! I’m so angry I don’t know what to say! I can completely understand they won’t take holdayers or people visiting, but if you can prove you have moved to the area and they still won’t see you! THAT IS SO WRONG!!! I AM JUST APPALLED AT THIS !

Negative experience: Very poor service here. I just moved to the area and made an appointment 10 days in advance as I needed a script. They called to charge my appointment to another doctor 3 days prior then on the morning of the appointment which was a Friday they cancelled my appointment. After explaining my situation they just said sorry we’re booked out. Didn’t give me a very good impression of the place. I’m now going to a great doctor in Berry. Don’t waste your time with this lot, you’ll regret it.

Negative experience: Absolutely disgusting service. I recently changed doctors surgery and they charged a $15 admission fee and after 4 weeks it had not been for my appointment with my new doctor. So I have no previous medical information for my new doctor. We are in 2022 where everything is electronic so why does this sort of thing happen. Not good enough!!!!!!!!

Negative experience: Reception staff are rude and not at all accommodating. Don't go here if you would prefer not to have your confidentiality breached. It is a real shame. Dr Pham himself is a lovely doctor and his family have worked hard to build their multiple practices.

Negative experience: Avoid. Poor customer/client service. Any attempt to contact will likely take at least 30 minutes for call to be answered

Fantastic experience: Good surgery. Found it disturbing we couldn’t claim a consultation for $75.00 my wife had with Dr Pham. Still looking into it. Definitely needs clarification.

Negative experience: 1 of the worse medical centres around couldn't recommend anything about them staff is just as useless.

Negative experience: Reception does not and will not listen to you I have never had so much trouble dealing with the doctors surgery in my life strongly recommend not going Here

Negative experience: Called today May 2021 and was told "they are CLOSED to ALL NEW PATIENTS".

Positive experience: I can’t fault the care I’ve received from the doctors at this practice, but I have to wonder why, every time I’ve been, there is at least 2 people before me, and I’m always waiting over 30 minutes to see my doctor. Why would there be so many people ahead of me unless they are double or triple booked?

Positive experience: Why are the Drs constantly moved around? I’ve found another Dr I like and he has moved to Worrigee. You can’t have any kind of ongoing care. Very disappointing

Fantastic experience: Ive seen a few Doctors in my time but recently i have been seeing Dr Sara. She is a no nonense tell you straight doctor that has picked up so many issues by refering myself to specialists etc. So helpful and cares by following up immediately.

Negative experience: Don't bother. Won't see you if you are new patients. All appointments booked weeks in advance. Receptionist pretend to check but clearly not interested.

Fantastic experience: We met Dr Ray Haddad at Vincentia Market place Medical Centre. We were very fortunate to do so as he was only the doctor to pick something up about our son. As a result, we have followed him when he relocated to Vincentia Medical Centre on Halloran St. We are very pleased with the care he provides.

Negative experience: Constantly turn away when looking for medical emergency and sent to Hospital . Once for my daughter aged 2 and now my wife . Desk person is a joke . And won't use email referrals . Wasting Emergency staff time

Fantastic experience: Dr haddad is by far the best doctor in the area. He is so thorough and always answers any questions he never makes you feel rushed out of the doctor surgery! Very glad we have such a caring doctor around ☺️☺️

Negative experience: Unhelpful and argumentative receptionist. Couldn’t get through her to even speak with a doctor.

Fantastic experience: Customer service is outstanding. Dr Perera is the best.

Fantastic experience: The best family doctor

Negative experience: Had to see Dr Perera for a skin rash and told him I had already been using a topical cream for over a month so i asked for oral medication. He adviced against it and handed me a script for another cream that i walked into the chemist and found out I could buy off the shelf. Used that for a week and the rash got worse so i phoned and asked for the Dr to just write me another script for the stronger oral medication that i had asked for IN THE FIRST PLACE. I was told no and that I have to go in again for another appointment to be re assesed. What a waste of time and money!!

Fantastic experience: Very friendly and professional I like the place.

Fantastic experience: Had been to numerous doctors and misdiagnosed, booked an appointment here, had absolutely no wait and got fixed up straight away! Definitely becoming my regular doctor, plus bedside manner is above and beyond

Positive experience: Expect a LONG wait. Put aside an extra 45mins just for waiting. Every time I've been here it is at least this long of a wait. I have waited longer than an hour before.

Fantastic experience: Very friendly always have a great experience connecting with the helpful staff members

Fantastic experience: Doctors, nurses, pathology services, community health services. Friendly, busy, modern.