Sunnybank Plaza Family Clinic

Negative experience: XUE JUN XUE医生您好 很抱歉 我认为你们是澳洲最差的GP 没有之一！一副欠你钱的样子？真的很搞笑 你连一名医生最基本的素质都没有 讲话还侮辱他人 真的让人感觉很不舒服 而我跟我女朋友问的问题几乎不回答 还是回答不上来？自己在那边说一些没有用的 我是花钱看的医生！并不是免费！ 做为一个病人 你让我们觉得我们像是个傻子 避雷这个医生 弱智 _^

Negative experience: I don’t even want to give a star!! I can't understand Tricia Xu. Her answer made me wonder why I need a doctor. She has no patience, no professional answer, and she doesn't answer the question I asked. She made me feel that I shouldn't even ask her questions.

Negative experience: It’s been a while since my last visit, particularly Dr Tricia. I came for some skin issues. She is suppose to have experience in dermatology yet I can tell she doesn’t by the way she types on her computer searching up what condition I have and just assumes based on how I look. Prescribes a cream that’ll have side effects on my skin type. I didn’t end up buying it due to the side effects. All she said “don’t pick at it”, “take vitamin B”. Even though I have a completely balanced healthy diet. She sounded like an old asian auntie giving advice and clueless. Not able to guide me to the right path. Would not recommend to those who are going through skin conditions. Luckily I found a good GP that is worth the distance and $.

Negative experience: Dr Tricia Xu is the worst doctor I’ve even seen. Did not listen or address the issue at all. Got us outta the room in 5 mins. I even had to ask her TWICE to measure the temperature for my baby before we left(thought this is basic?). Where did she get her medical license? Now the symptoms has gotten worse and we have to go to another doctor. Time wasting and reckless. UNPROFESSIONAL AT ALL.

Fantastic experience: Having to wait at a GP clinic is the norm. I generally wait <15 mins. If you want minimal waiting, book in at opening time or straight after lunch time. Contrary to some reviews, I would argue that the doctors are all professional in their own regard, but their style of professionalism may not gel with some people's expectation of customer service. They're a health service, not a cafe. Dr Lin is lovely. Her communication is very to the point. She does have the tendency to avoid eye contact when speaking, but will look directly at you when you're talking. Her brain operates very quickly, so she talks fast, but hears out all your concerns (as long as you can list them) and will give you an explanation for why something is happening and will prep for 'just in case' scenarios. I usually prep a list of all my concerns, so I'm not sititng in the chair umming and ahhing. It can be a bit surprising the first time, but that's just her style. Dr Benny operates at a slower pace and gives you more time to think and express your concerns. He's lovely. Particularily if you haven't got a solid plan of what you want/need . He's good to go to if you want a slower paced appointment. Both doctors are lovely. Different styles of communication. Both professional. Just a bit jarring if your expectations don't align with their style.

Negative experience: Dr Trica Xu is the worst doctor I have ever seen. I had a car incident and asked her to generate a CTP accident report. She types the keyboard so slow and make the whole progress slowly to extend the consultation time. She also added the last consultation time on the current consultation time. Overall, I have been charged 830 dollars for 66 mins. Never came to this clinic. They just want to make money

Negative experience: RE: Dr. Michael Unger of sunnybank plaza family clinnic The event occured at the clinic today afternoon. I had an appointment with Dr. Unger mainly to get a prescription of a six month duration of my regular medication as i would be staying overseas for a long peroid of time During the consultation, i mentioned that i was returning to overseas and request a 6 month duration of medication. At the Chemist, i found out that the prescription was a repeated monthly prescription I thought he might had been missed what i said. I therefore went back to the clinic. Through one of nurse who served me before, i asked if Dr. Unger could correct the prescription and i was dissapointed when the nurse passed me the message saying that he refused to do that. He said that the usual practice was not to prescribe more than a month duration at a time. To my knwoledge , the max duration of medcations was six months i.e i can get all at one time. I have visited this clinic 3 to 4 times with my regular GP and i always got prescription of more than 3 months duration of medications. At the last visit, i got 6 months. seemed that what he said was not true My regular G.P. was on leave so i consulted him this time I was just reasoning with the nurse and trying to work out if i could make a new appointment with other avalable GP. Michael suddenly came out and ask me to leave I told him that i was travelling overseas and why he couldn't he correct the prescription He said didn't hear my remarks on this. Even if he had missed what i had said, it was still not too late now for him to correct the prescription. He didn't try to fix it, in stead, he continuely asked me to leave and was reluctant to reason with me. Being a doctor, shouldn't he have a responsible to make things easy and convience to patients if safety is not an issue. Being a patient, i felt offensive with his arrogant and bad attitude. He was the worse doctor i have ever seen i my life. Update I emailed a complaint letter to the clinic manger. The response i got was positive. They treated t with respect and immediately reissued a new e-prescription with duration of my need. The manager promised to look into the event for any room of improvement. Seem she does weight the service quality and patient's satisfactions importantly.

Negative experience: Dr. Min Lin deserves zero, or even negative, points. I am shocked to have encountered such an extremely rude and disrespectful person. He rudely hung up on my call. I have been waiting for my test results for 7 days and simply reached out to the clinic for guidance. Instead, he yelled at me, saying I was disturbing his work and wasting his time. Excuse me? I was only calling the receptionist, not you! 作为患者，如果你打电话问前台报告是否回来 可能会被Dr Min Lin接过电话教育：“我告诉你，你记住了！医生不会给你追结果，你不要妨碍我们工作，影响我们前台。你记好了！”然后粗鲁地挂断电话。

Negative experience: I had a really difficult time communicating with Dr. Xue. He kept interrupting me and completely dismissed my concerns. He was so impatient and just brushed me off. It was a complete waste of time.

Fantastic experience: My boyfriend had serious eczema on eye bags, bacteria had even entered his eyes. One week after visited Dr. Lin, he is fully recovered! Thank you Dr. Lin!

Fantastic experience: I’ve seen Dr Benny a few times over the years now and I must say, it’s very evident that he’s a doctor who studies a lot and takes the time to understand your situation well quickly without it feeling like he is rushing you. I personally prefer someone who is empathetic but also professional and efficient with their process, so Dr Benny has been a very rare doctor who has impressed me a lot. I recommend Dr Benny to anyone who seeks a knowledgeable doctor who is also very efficient with their skill.

Negative experience: Dr May Meixun Lin was the worst doctor I have ever encountered. She was rude from the minute I stepped in the room. No eye contact, impatient, abrupt and frowning at every answer or question that I asked. I have worked in healthcare for 12years and have a partner who is a doctor, and never have I come across such unprofessionalism and disgusting manner towards a patient. Will never be going back and will stop anyone who is considering going there.

Negative experience: 因為婦科問題來找了Lucy醫生，但完全沒有任何抽血或是超音波的檢查，單純的問診+量血壓後開藥和專科轉診單給我，過程中她還會接電話以及離開診間讓我等待，不斷被打斷和浪費時間⋯說話的語氣也讓我感到不是那麼的舒服和沒耐性。我不會推薦大家來找她看診，雖然櫃檯的小姐態度很好非常親切。

Fantastic experience: First time to this clinic. Bit worried after reading those bad reviews on Google but I went there nonetheless as it's the only clinic available nearby. The receptionist was very helpful and friendly with answering my questions and scheduling the appointment. Went to see Dr May Lin for cold and headache symptoms. She is very professional and she explained all the symptoms and treatment needed in detail. Happy to find a good GP in local area. Thank you all.

Fantastic experience: 徐醫生是一位非常細心和專業的GP , 六個多月以來，我全身異位性皮膚炎，經過她的診斷，用藥和專業意見，鼓勵….，現在99.9%完全好了. 前台的預約服務的和及時回覆，也幫助很大，友善的態度讓這六個月的治療更順利！ 非常謝謝

Negative experience: Shame on Dr. Lucy for referring my friend to the hospital even though was no need and wasted hours of my friend’s time as well as lack of understanding - Absolutely no empathy or care. I do not recommend this clinic. Based on past experiences from not one but TWO friends. Go somewhere else. They’ll just waste your time and money.

Fantastic experience: We just finished appointment with Dr Ming Lin, he is a very professional doctor, saved my dad, thank you.

Positive experience: I have generally had positive experiences with the doctors over the past two years, as they have been very nice. However, my recent interactions with the reception staff have been disappointing. I haven’t received a callback from WorkCover, so I called the clinic. The receptionist responded with a dismissive “none of my business” tone and acted like it wasn’t their problem. I then discovered that my work injury claim had not been submitted.

Negative experience: Honestly, I don't even want to give one star because this GP is terrible. Dr. Tricia Xu is the worst general practitioner I've ever encountered. Every time I visit, there's a 20 minute wait, even though they ask patients to arrive 10 minutes early. Last Saturday, I saw Dr. Xu for coughing up blood and tinnitus in my left ear that has persisted for over two years. She wrote a referral for a chest x-ray but ignored my concern about the tinnitus, telling me to just get the x-ray. She then prescribed clarithromycin without asking if I was on any other medication. When I returned today, Dr. Xu said my x-ray was fine. I asked for a copy of the results, and she said she had emailed them to me. When I asked which email she used, she impatiently responded that it was the one I had provided (which was from years ago). Dr. Xu was the most impatient doctor I've ever seen.

Negative experience: Most horrible GP experience with Dr Jin Xue; was rushing and impatient. We will never recommend this clinic to anyone.

Negative experience: Dr. Jun Xue, ABSOLUTE WORST DOCTOR. Do not book him as an absolute waste of time. Came in with back injury which I was bed ridden for 2 days, finally able to see a doctor as my regular doctor there was not available. Just asked a few questions and diagnosed me with a possible dislocation. Not being able to sleep and having to work tomorrow as I can afford to take time off, asked for pain relief to help me sleep and get me through work, his refused to give anything and told me to take panadol and neurofen. Doctor doesn't care or listen

Negative experience: I would give 0 star if I could. Booked in to see a doctor for sore throat and coughing after covid (tested covid negative already and confirmed with front desk that on-site appt is still allowed with the above symptoms). Went in, the doctor asked me what symptoms I have and when I was about to pull down my mask for examination she just said: it’s okay I do not need to examine your throat. I asked her twice on why did she not doing any examination. She just said regardless she would not be able to tell whether my sore throat is due to viral or bacterial infection, it’s not gonna change the treatment plan and she could not tell whether I need antibiotics or not?! And she asked if I want to take antibiotics?! I have never experienced that and if I could choose I will never come back to this clinic.

Positive experience: I have been seeing GPs at Sunnybank Plaza for the past few years and I would like to thank Dr Erica and Dr Ming Lin in particular for all the consultations I have had with them. They are both very patient in answering enquiries and providing information to help with sysmptoms. The receptionists are also very flexible in managing appointments. They would always call if there was a cancellation after the waiting list. Thank you very much!

Fantastic experience: Dr Ming Lin has been my Doctor for quiet some time at this clinic. I can not say enough about his care and professionalism. I also like the staff at the reception who are extremely helpful when booking appointments.

Fantastic experience: Met DR Erica Siah. She was understanding and promptly addressed my needs. Highly recommended

Negative experience: Poor clinic

Fantastic experience: 医生人很好，professional， 效率也很高。 不怎么需要等，周末也开门，对于平时上班的很友好。而且可以说汉语

Negative experience: Receptionists are rejects

Negative experience: 我推荐这里所有的医生除了Erica，你会在预约时间的四十分钟后才能见到她，因为她的效率极其的低下，她的表达能力甚至不如我三岁的小孩，我问的问题和她给我的答案简直驴头不对马嘴，我建议她在当医生之前先学会表达。

Fantastic experience: Very professional and caring practice from my point of view

Negative experience: Dr Jun Xue was amazingly unprofessional, impatience, rude i’ve ever met. You’re stressing me out. No wonder there’s quite lots of bad reviews about your attitude. Please do not see him. Dr Benny Chan was my doctor actually and I highly recommend him but he’s on the vacation so I decided to met a new doctor and that is Dr Jun, he made me decide to look for another GP due to his very very bad attitude. Another thing is, he kept interrupting when you ask something as if he makes you feel you know nothing because he’s a doctor and you’re just a patient, you know what i mean.

Negative experience: All the GP are good in here but Ming Lin, I asked a couple of questions but he didn’t know anything and nothing advise, it looks like he didn’t very care about patient. Still need to pay the gap for 1 mins consultation, it’s very terrible.

Fantastic experience: I highly recommend Dr. Lucy Liu at this practice. She's been my GP for years now. She's professional, knowledgable, thorough, and proactive. I can always trust her medical opnion&advice. She is also the most caring and empathetic GP I've met. She shows understanding of her patients' suffering, and provides timely help and mental support. I've been lucky to have her as my GP during my hard time.

Fantastic experience: The staff and service were highly professional. I booked the appointment online without any problems. Upon meeting Dr. Shahab Khan, I found him to be very courteous. He confirmed my details and medical history before addressing my health concerns. He was polite and showed great courtesy, making the process clear and easy. I appreciate Dr. Shahab for providing an excellent experience. The establishment is multicultural, accommodating, and friendly. I will certainly return there in the future. I highly recommend it.

Negative experience: On the 11 August, I planned to make an appointment and saw there was still a GP available (according to the Healthengine app) at 4.40pm on the day. I wanted to double check if I could just come over, and made a phone call. However, the receptionist said no loudly on phone and hang up before I finished my words, which was so rude. I am an existing patient and strongly suggesting having another new receptionist who is professional and respectful. This is not the first time the line being cut off in advance.

Negative experience: Chunxia Xu医生真不知道怎么拿到医生执照的。一点医德都没有。明目张胆让插队，还说世界上本就没有绝对的公平。小孩咳嗽说没测过新冠不知道怎么给药。说要开抗生素也可以但是不知道有没有效果。我真的无语了。你是医生都不知道，那我们还怎么知道。Ming Lin 医生也是。前台小姐让插队，明明是他们的错。还说我们说话太大声吓到小孩子了。前台小姐是个小孩？那你请童工是不是犯法？真是无语的一个诊所。难怪这个诊所这么好预约，原来是因为都没人去

Fantastic experience: Easy to get appointments here even on the weekends

Fantastic experience: 徐醫生是個非常仔細謹慎的好醫生，因為她的謹慎讓我病情不至於延誤治療非常感謝她。 Thank you DrTricia Xu.

Fantastic experience: How good is our local Dr Lucy Liu, who sacrificed her day off, when she had a migraine headache to come do a house call for my mother who is terminal. Myself and my father John Beizlle are deeply grateful and thank her very much for being so caring Thankyou Dr Lucy Liu

Negative experience: 14:40的预约，14:06分赶到前台这里告知我有appointment14:40告诉我来太早了，让我走！不然要等很久….2:40再来告知前台…..没懂这操作，我现在来说了我是看14:40的医生，2:06分就告知了不行吗？第一次知道诊所前台不喜欢看GP的人守时…希望迟到….好让下一位看GP的无止境的等….

Fantastic experience: I would like to thank Dr Tricia Xu, she saved my life! I have iron deficiency for years. She recommended the colonoscopy after checking my blood test result. I was reluctant to do so at the beginning as I had no symptoms at all. But I did at the end. Lucky I listened to Dr Xu's advice. I was diagnosed of early stage bowel cancer!!! Unlike other GPs who would simply give you some iron supplements, Dr Xu cares about her patients. Thank you so much!!!!

Negative experience: Very very very terrible experience! Don't waste your time and money to here!!! I spent $110 but got nothing result about my condition! Reception are very friendly. However, Dr Chunxia (Tricia) Xu., she is totally not profession for patients' condition. After I told her about my history treatment and past cases. She was impatient to listen. After I explained what happened for me and she said I'M NOT SURE if that's because your work. I said after my work, my shoulder got very painful and even my shoulder swelled up during my work. But she was impatient to listen what I say and stop me. She said everyone have painful about their shoulder and wrist. She also said she got painful with her shoulder as well. It makes me feel she thinks I'm pretentious... and I feel so uncomfortable!!! She even didn't ask where I'm working, the job description, my daily life may occur the result... She just said do you want to do x ray or ultrasound wave... After I said NO, she checked my blood pressure for THREE times for backup.. Idk why they need backup my blood pressure and I didn't ask for it, and it's even not have any relationship for my painfull. but i think she probably have some reasons to help me cause she is a doctor. After the first two blood pressure checked, she didn't even look at it and then just said “this is too big” (blood pressure is strapped to your wrist, I don't know what that's called). “I'll get you a smaller one.”After that, the third time she checked my blood pressure, but didn't told me any result my blood pressure... And this consultation cost me $110 dollars because it's more than 20 minutes. By the way, after checked my blood pressure, she also chat with me where you work, which country is your company... that kind of not any relationship for my condition. Moreover, when I asked her how much they cost, she spent long time to check and told me the consultantion fee, but she said oh, it's not, I saw the wrong one. I said it's ok juat skip it, and she still check... idk if she want waste my time cause the consultation is charge by time.... Also, she asked me medicine allergic, but when I tokd her and show her the picture. she said she done know this medicine.... Anyway, reception are all good but the doctor I met is terrible. This is my first time but also the last time. Be careful if you come to this clinic!

Negative experience: No more bulk billing and they said i pay $50 and rebate $40 from medicare. But they not enough info about this. Still need mask. The other big hospital and other clinics are not required but hear need. And sale mask for $1. Surcharge 1.5%. So i paid the xtra $$$$ today. Not good customer service too. Not come back again.

Negative experience: 每次来，都要比预约的时间晚15-30分钟才能进去。而且里面的医生都和赶集一样，我都说我不舒服了，也不具体细问我的症状，就说我这个年龄不会有啥事儿，说话说得也很快，有时候根本听不清。进去看了没几分钟就出来了，之前来看过很多次，以后不会再来了。 Every time I came，I have to wait for extra 15-30 minutes more than the appointment time. And the doctors inside are just like catching up, I said I was not feeling well, but the doctor did not ask me specifically about my symptoms, just said I would not have anything at this age, and talk very quickly, sometimes I even could not hear the doctor clearly. I went in and came out just in a few minutes, and I've been here many times before, base on the above situation I won't come back.

Negative experience: 前台女生的态度真的莫名其妙，和欠她八百万一样！连好好说话都做不到，无法协调的态度你也配做一个合格的前台吗？现在口罩令放开了去诊所要求戴口罩可以理解，既然有这种要求为什么连个口罩都没办法提供？正常医院都会提供口罩，前台让我去找个口罩再回来，但我是当天最后一个面诊的，也就只有十分钟就要关门了！整个诊所都给不了我一个口罩让我看完病，直接和我说那就取消咯！怎么客人的时间就这么随意的吗？之前每次来排到号都比实际晚至少三十分钟的情况应该也不是只有我一个人有体会吧？我也说明了我愿意花钱买你们的口罩，我只想完成这次会诊，但是他们拒绝了，她们说我们没办法提供，整个诊所全员都戴口罩，我不相信他们整个诊所找不到一个闲置的口罩！ The front desk girl's attitude was really inexplicable, like owes her eight million dollars! Can't even talk properly, can't coordinate the attitude as a qualified receptionist? Now that the mask order has been liberalized, it is understandable to ask for a mask at the clinic, but since there is such a requirement why is there no way to even provide a mask? Normal hospitals provide masks，and she just let me go to find a mask and come back, but I was the last one to be seen that day, and it was only 10 minutes before closing! The whole clinic couldn't give me a mask to finish my visit, so I was told directly that it was cancelled! I also explained that I was willing to pay for your masks, I just wanted to finish the appointment but they refused, they said we couldn't provide them, the whole clinic staffs wear masks, I couldn't believe they couldn't find one unused mask in there.

Negative experience: Not make a booking on time If patient 49min wait that not good other patients Doctor name is Tricia xu It is terrible not happy any one

Fantastic experience: Dr Lucy Liu is an incredible, one-of a kind GP. Not only is she thorough with questions to formulate a diagnosis, she also listens attentively to the enquiries and concerns of patients. You can feel that she is fully present with you in the session. She ensures many times in the session that she has fulfilled all aspects of patient care. She also takes her time to explain thoroughly the diagnosis, prescriptions, risk factors, contributors to patient condition, prognosis and additional recommendations. She also addresses family member's queries and concerns in the consultation. It was a blessing that she has consultation times on Saturday! I would refer patients to this clinic for Dr Lucy's consultations. The staff at front desk were extremely patient, efficient, calm-and-collected and could speak many languages as well. They were very clear and thorough in explaining the Gap Fee system and were very lovely and professional. The clinic is beautifully set out, very spacious and modern. Thank you SPF clinic and Dr Lucy for providing a very pleasant doctors visit experience.

Fantastic experience: Recently, a friend of mine referred me to Dr. Lucy Liu.During the consultation process, Dr. Lucy asked about my symptoms very thoroughly. She explained the possibilities in all aspects in detail, and prescribed a checklist for me without delaying the condition. During the consultation process, she took her time to see me and ask me questions because she didn’t want to miss any details. I can feel the care and thoughtfulness of the doctor. Such a caring GP is worth the wait, because she is so patience with each patient. It doesn't hurt to wait a little longer. The front desk receptionists are also very polite! Recommended!

Positive experience: 3 star because appointment time was about one hour late…. Too long waiting . First time to meet Dr Jun ? He lacked Compassion and bit rude but I put that down to the Asian personality (ie attitude.) reception was fantastic and very helpful- not sure if I will continue at this practise? Mainly because of the doctor. He doesn’t seem to have a caring heart for his clients or maybe that might change in time. NOT SURE

Fantastic experience: Thanks for the best service. Dr. Erica always be patient, friendly and provide professional advices. I would definitely come back to see her again.

Fantastic experience: I had a great experience at Sunnybank plaza family clinic, Dr Lucy Liu was very knowledgeable and caring. The clinic reception was also very friendly. Highly recommended!!

Negative experience: Don’t waste your time here, it’s waiting for too long, there is no point for an appointment. Jun xue is so so not well knowledgeable, avoid him if you can! 这位医生居然都不会英文，有够夸张！我实在不敢相信他有医生执照。

Negative experience: 我不明白在12月23日的周五预约了今天9:00点见医生，我还请假了工作，结果去了诊所不开门，为什么不开门要接受预约？为什么不发消息通知我？

Fantastic experience: Dr. Lucy is our family GP in last 10 years. She is very knowledgeable and caring.

Negative experience: Stand clear of this place at all costs. went to see Dr Xu about red spots appearing on my body and face. I'm no doctor and I could even tell it was chicken pox. But no i was told maybe it's covid and do another test. But guess what I ended up in the emergency department the next day with chicken pox. So think about going to a real doctor instead.

Negative experience: Advised reception Vicky that I didn't like the idea to see another Dr to retrieve a sick certificate i seen 2 doctors job done, reception response was, then go to another surgery . I Advised her that she is very rude and she responded yes. I Advised reception that I will give this feedback to the next dr . This may just be my last visit hey

Negative experience: Waste of time and money, Dr Ming Lin is the worst doc I have ever had to visit, poor customer service, how can a competent doc give 1m prescriptions in place of 5m even plenty of explanation, how does he expect the dosage to work? He seems to be a very difficult doc and am giving him half star wont be going back

Negative experience: A very very bad visit, Dr Ming Lin's attitude was very bad, his eyes and tone I deserved to be sick, I am not a prisoner, seeing this doctor made my depression worse. Came home and cried all night, horrible clinic and doctor！

Negative experience: Very rude front desk staff. Waiting area closed so everyone have to hover around the shopfront. Doesn't matter whats your appointment time you will have to wait 15 to 30 mins past that to see Doc without anyone telling what the delay is for. Super stupid organisation.

Negative experience: The most terrible RECEPTION!!!!! Will never come back again. And pls government department should come and check is it okay to have the different name on the clinic. Couldn't even see the clinic name when arrival.

Fantastic experience: saw Dr Erica Siah today , she is great caring and attention in detail Definitely recommend her as your family GP

Fantastic experience: Went to go see Dr Timothy because my neck wasn’t feeling good. Dr Timothy took the time to explain to me why this may have happened what to look out for and had me leaving feeling great. He will definitely be my go to for any issues from now on.

Fantastic experience: Dr Tim did a great job, he explained everything to me in a very clear manner. He was also kind and friendly, highly recommended

Negative experience: 如果我有看过这里的评价，我大概也会后悔去看那位叫Ming Lin的GP，从进入他的诊室就很明显感受得到他很想要尽快去接待下一个病人。非常糟糕的体验，没有耐心，以至于需要被病人提醒还有报告没看，然后匆匆忙忙把报告看过一遍，基本没有解释。2，3分钟就把病人打发给了前台。这一颗星就当是给前台和善的态度。

Negative experience: Went to the clinic with my wife for a cervical exam. Dr Jun Xue had not been aware of it and was surprised to learn that that's the procedure we needed. Then it took him a while to figure out the difference between PAP test and cervical exam (apparently it's not something he does regularly). After doing the test, he discovered that there might be a problem. Oops. As a great renowned doctor, he assumed that the problem is an STD -- even after my wife had already told him that she'd had the issue many times and years before and apparently it could be something recurring and related to her actual condition. But he was adamant: gotta order an STD test while a married couple is sitting in front of him! This doctor feels that there is no need to ask any background/medical history/clarifying questions relevant to the actual medical condition. Just order an unnecessary test, and when that comes back negative, the solution is to refer my wife to another doctor -- maybe they'll help! Not sure whether he knows what an STD though, but one thing I can say for sure: he's definitely never attended patient interview training at his med school. We certainly will waste our time on this STD test that he ordered in a very insulting manner. Then we will proceed with a formal complaint and, hopefully, learn more about the practice that they're running over there. Update: After going to their clinic, an unknown charge came up which the staff never mentioned. We were never notified about this. Whatever inquiry we have, they always find someone to blame (e.g., QML), but they are never ready to apologise for their mistakes. Talking to them requires secret code, and no one knows anything. The staff do not know how much money their lab is going to charge. The doctors do not know how much the procedures cost. Getting treatment here did not feel safe. This is combined with unprofessional behaviour of one of their doctors not knowing how to conduct their procedures. Have escalated the issue to fair trading and see where it'll take us further.

Fantastic experience: Dr. Benny Chan is great. Very patients with my parents and we all go to see him.

Fantastic experience: I am very happy with this clinic, the receptionists, and especially with the provision of medical care by Dr Benny Chan.

Negative experience: Went to see Dr Benny Chan re my wife's sprained ankle. Upon checking the ankle he suggested to take an xray and went on to say all the worse possibilities. My wife got very distressed and had a panic attack. But this doctor still went on and on about how bad it looks. He never asked my wife if she's okay. I tried to cool down the situation by saying that if its a normal sprained ankle it should get healed quickly. Benny agreed but again said that he thinks its a fractured ankle. No remorse for his patient's ability to handle such difficult news. Anyways, turns out my wife just has a normal sprained ankle, after going doing the xray. Moral of the story, look after your patients, don't just give them bad news even when you're seeing that they can't handle it.

Negative experience: Dr Ming Lin(GP) is WORST WORST WORST WORST WORST doctor We have ever had. My mother (who is 57) visited him few months ago, she ‘s trying to ask him something in details. during her appointment consultation, this doctor gave a very bad tone and say to her that I am not deaf,you don’t need to repeat to me. As a new patient, my mother just trying to get a understanding of more details and he shows his unfriendly tone and attitude toward the patient. Today I took my 9 years old son into the clinic, his probably called out my son’s name(due to very bad pronunciation, I didn’t realise he called my son), his attitude toward my son started showing. At the time I was talking to school about my son’s absent on the phone, he rudely ask me to get out of the clinic. I don’t know how can he treat patient with attitude like this, every human being need respect, and he refused to rest my son with emergency sickness. Very unprofessional. Very bad attitude, really hope he can go back to the training school to learn more about patient. I strongly doubt his profession in GP industry. WORST doctor I ever met, DR MING LIN， please be very careful to see him.

Fantastic experience: Ideal for mandarin-speakers. All the workers can communicate in Mandarin and English. They are always friendly and understanding, happy to explain how a process works to patients. Wait times are generally pretty good given an appointment is scheduled. In-person is also alright. The online scheduling experience is simple and quick. There are small surveys to generally overview your situation before you arrive for your appointment.

Fantastic experience: Very professional and lovely doctors - Dr Lucy Liu, Dr Jun Xue and Dr Hao Lu. In particular, I would like to thank Dr Hao Lu for being so considerate and patient in looking after my son’s case which saved my son from fatal risks with severe bacteria infection. Thank him for actively following up and even calling me outside his working hours. We really appreciate his big help in guiding us through this stressful process.

Negative experience: Because doctor Lin was busy, had to book an appointment with doctor Xue who was the only available one apparently. As a patient looking for solutions, doctor Xue kept cutting me off and asking me what I wanted to do...If I knew what I should do, why would I bother to see doctors. He didn’t have patience to listen what I said or asked but quickly offered me some medicine instead without knowing what exactly caused my illness. Have never seen such an unprofessional and aggressive doctor before like this. The one star review is for the poor attitude of the doctor not for the clinic as a whole.

Negative experience: Walked in to make enquiry, rudely greeted by 2 girls..." put on your mask !!"

Negative experience: 预约的从来不会准时 基本都要等额外的大量时间 没有任何歉意和解释

Fantastic experience: Been to so many GPS but no one else showed more care than Dr Benny Chan ! Truly caring , helpful and compassionate. Would 100 percent trust him with my health. -- Def recommend him to anyone looking for a long term Gp !

Negative experience: I went to have a doc check on my itchy scalp problem and she prescribed some shampoo and let me go back should the symptoms didn’t improve. Well, I went back since it didn’t get any better with the prescript shampoo, and guest what I got? “I’ve already prescribed the most effective one. If it doesn’t work, you should go see a specialist.” AND she still charged me the consultation fee for just saying that… I mean, you could’ve told me if the shampoo doesn’t work, don’t come back and go to a specialist at the first place to save me some time and money?

Fantastic experience: Sunnybank Plaza Family Clinic has a great range of doctors and staff. The Reception staff are very friendly and they get back to you on time with information and booking your appointments. I recommend this clinic as they are very professional. Kind Regards, Chris

Fantastic experience: the doctors and staff at sunnybank plaza family clinic are kind and very professional and they listen to any concerns you have i highly recommend this practice to anyone who wants medical professional care.

Fantastic experience: I have been seeing Dr Ming and Dr Lucy for around 8 years. During this time I have received fantastic health care. The Clinic is in a great location and they offer many additional services.

Fantastic experience: Dr Ming Lin was reffered by a friend approx 4+ years ago and i couldnt be happier. Caring, knowledgeable and personable ...a true professional who doesnt rush through an appointment or make you feel like a number. One of the most humble men/doctors ive encountered, surrounded by an amazing team who collectively make each visit a joy. Thank you SPFC

Fantastic experience: Dr Jun Xue was a pleasure to work with. Great bedside manner. Please give him my to feedback. Minimal waiting and had my full attention, The front desk was a little understandably disorganised but the Dr knew what was up immediately and wrote his pathology requests and scripts without making me feel silly. My appt was at 2.40PM 22/12 (I used a different surname on here).Never had such a positive experience in a bulk billing practice.

Negative experience: hope i can give 0 star. made an app at 10 and I have been waiting till 33mins past 10 and they said still I have 4-5 more person in front of me . and she asked me do I have leave any certain time ??? very poor customer service .you can go there if you want to waste ur time.

Negative experience: The doctor was great. No offenses, however, I rate one star because I cannot give 0. The booking time is a joke. Got the GP at 5:25 pm, while the schedule time was 4:50 pm. Plus, thanks a lot for the MAD front desk girl like I own her a million :)

Negative experience: Horrible experience ... suffering acute anxiety and GP refused to even write a referral to mental health professional. Totally unprofessional

Fantastic experience: Very professional clinic. Good Doctors, especially Dr. Ming Lin, thorough consults. I'll be making it my regular.

Negative experience: 不遇到问题真不知道这家GP诊所能那么不专业到这个境界，全布里斯班没再烂过这家的了。都能去小红书给这诊所开个贴让大家坐坐板凳了。 看GP无非开单子验血或者开个介绍信！这家GP（lucy liu）开出来的介绍信根本没法用，打去医院预约医生，人家说根本没这医生，然后去交涉，lucy liu说你要再预约挂号付费，我才能给你再开一封介绍信。What？我付了问诊费要求开专科医生介绍信，你开给我无法使用的介绍信居然还要我再付一次问诊费？我以为我搞错了，然而Lucy liu的答复很肯定，澳洲就是这样的，我也不知道这医生没在那家医院，你肯定要再预约我，我再给你重新找个专科医生。呵呵！后来看我嗓门大了，她自己找了个台阶说这次开给你，下次自己去网上查好要哪个专科医生再来我这里。这医德也就独此一家了。 然而每两天，我朋友也在这lucy liu开了一张OB介绍信，同样的事情无法预约如出一辙的发生了，人家这医院也没这专科医生！ 我原本想看看是不是我和我朋友中头彩总是假介绍信！原来不是，这里留言的类似我们的情况真不少！ 来澳两年，头一次GP开的介绍信查无此人的还是头一遭！关键还是接二连三！奉劝要去这家诊所的华人们多三思！ 其实我们私人保险有很多全额报销还能说中文的医生，大家自己在保险网站上搜索你附近的GP，点击进去看医生名字就能知道会不会说中文了。 最后说一句中国人何必坑中国人！

Fantastic experience: Great medical centre staff are helpful and friendly

Negative experience: Disappointed with the Clinic especially the staff, I will never call again to make an appointment

Fantastic experience: Sunnybank Plaza Family Clinic is the best! I feel comfortable and lucky to be a patient here. The doctors are fantastic. Dr. Ming Lin is the most caring, professional, knowledgeable and awesome doctor. He has taken care of me for a very long time and he is absolutely wonderful and amazing. I will keep going back here. It's great!

Fantastic experience: I’ve suffered from mental health issues for a long time and have seen a plethora of doctors but doctor ming lin has been the best that i have seen. very friendly and patient and willing to listen without trying to push something on you. highly recommended :)

Negative experience: The most unprofessional doctors ever. With my first pregnancy, I needed to hear some advice and information about all the pregnancy tests but the doctor told nothing just gave a wrong referral form for the most important test NIPT which I requested to do, made me even not make it on time. That’s meant to be a common sense for doctors to make right referrals how could they make it so wrong. Can’t imagine if they give wrong prescriptions that could cause terrible consequences. What a joke! Definitely will not go there ever again!

Fantastic experience: 請問醫師會說中文嗎

Fantastic experience: If you want delicious food, I’d recommend this place. I understand it is not considered a ‘professional restaurant’ but much more of a ‘casual dine-in’. I don’t expect staff to be checking up on me every 5 minutes and be given some special treatment. Honest reviewers shouldn't write a review expecting special treatment from chefs and assuming someone to have medical problems. Do not reflect wholly on the staff but also the quality of the food as well. So be more 'honest' when giving ratings.

Positive experience: 請問有治療痔瘡嗎？

Fantastic experience: Dr. Ming Lin has been my GP for many years. He is the most caring and understanding person I have ever met. He is patient and is never rushed, no matter how busy it is. He is a person with integrity and I will follow him, no matter where goes. The ladies in reception are friendly and helpful, they are caring and professional. Dr. Tim Wu (Chiropractor) that works in the very same clinic, has a heart of gold, and is the best Chiropractor I have seen. My neck and back is in very bad shape and this wonderful man is a God sent.He i at the top of his game and is very caring, but most of all, he can adjust my neck, so i am pain free. Love these people! Thank you all for doing such a wonderful job!

Negative experience: 体验很差。看的Dr. Ming Lin，想治疗很严重的口臭，第一次去看，他说我可能是幽门螺旋菌，去化验再回来复诊，我去验了，等了好久没有等到通知，后来打电话去说报告到了，但是因为是阴性所以就没通知我。我就纳闷了，我口臭胃不舒服就因为报告阴性我就没病了吗？后来我又主动去复诊了，医生说的又是废话，就是说报告很准的，阴性所以没感染幽门螺旋菌。然后就哔哩吧啦讲了些养生知识打发我走了，每次看诊都没坐够5分钟的。 虽说他们看诊超过10分钟会贵一个价格，但也不至于赶鸭子一样看病吧。认认真真看诊也不至于一会就超过10分钟的，2,3分钟看完真的太敷衍。而且一个报告阴性就表示你治疗方向不对，说那些废话我自己上网都查过试过就是没用才来看医生的。比如他问我排便怎么样之类的，我没有便秘的问题就说还行，他立马就顶回来说，不能还行，排便一定要很通畅，不然也会口臭。其实我也只是保守的说说，就算我排便再好，吃了热气的偶尔也肯定会不规律。感觉他就是自己不知道怎么看诊了，看准一个机会就胡乱诊断。根本不是对症下药。 看到评论有个人也是吐槽dr. ming lin的，我的情况虽没他那个那么恶劣，但是特别理解她的感受，这医生就是感觉专业知识又一般般，但又很自负讲话拽拽的，还没有责任感和医德。

Positive experience: Doctor Benny Chan has great services but the only down fall with the clinic is trying to get an appointment as it is hard to get through to them when you are trying to call, sometimes you won’t even be able to call them.

Fantastic experience: Five Star Gratitude to Dr. Lin and Dr. Liu, for their great passions to deliver excellent services and the top tier attitudes of caring. We appreciate their helps a lot and wish them all the best. Strongly recommend.

Fantastic experience: 医生很专业，护士很细心。很荣幸碰到这样医术高明，又可以用中文沟通的医生。

Fantastic experience: Dr Lin is very professional. Thank you so much for your early diagnosis.