ASSURE HEALTH [ ST. ALBANS ] : MEDICAL CENTRE & COSMETICS

Negative experience: Absolutely appalling!!! My children and I have been patients here for over 9 years! We see Dr Gutpa. Now I know he takes his time with each patient, therefore wait times when seeing him is excruciatingly long. It could be 3 hours until you see him. However! Management of his patient times by (receptionists and him) are horrid. One example; Note: my appointment was booked for 2:30pm. 12:29pm: I was sent a text, that he was running behind and to call before coming in. 2pm: Called, was told there was still a lot of patients ahead and will probably be until after 4pm 4:04pm: called, was advised there was still 5 patients ahead of me. Was told that they would call when there was 2 patients ahead for me to come in. 5:25: Called, waiting no pick up 5:51pm - called, was advised i was NOT on the waiting list and there was still 5 people ahead! "IT WAS THE PREVIOUS RECEPTIONIST" Was told that was the situation, there are ppl who booked after me there and I had to wait to see him AFTER them! I can continue to wait at home and they would call when once again when there will be 2 ppl ahead of me. Asked to speak to manager and was told no one was there atm. Great for me right? I'm waiting at home, comfortable and everything right? No! Just because I was waiting at home, suddenly I have to wait more?! Now, as you can imagine, I am furious! After hours to waiting I was told I had to wait longer once again!!! Receptionists here are unprofessional, unapologetic and unorganised. His doctor has been here for years and years. Management know he takes longer then the intended time to treat patients. Why isn't his appointment durations longer so less patients book and you don't have these issues? I'd rather wait a month before I can see him then be able to book and free up half a day to see the doctor! You judge for yourself.

Negative experience: If i have a chance to give 0 star then i definitely give. I took appointment 4.10 o'clock through online and i have waited 8 hours over there to see the doctor. They Don't maintained any serial as per appointment, they allow people as per their willingness.

Fantastic experience: It's one of the best clinics I have seen so far, especially Dr. Sanjay Gupta, who is extremely thorough with his diagnosis and treatment. Hence, I have recommended him to all my friends and colleagues.

Negative experience: So much disrespect to patients by receptionists.. They need to learn how to respect patients.

Negative experience: This is a worst clinic. Even they just need a money they don’t care about your time, your respect even they start arguing. I never recommend to anyone go there. The reception staff they don’t have manners. I had very bad experience. Firstly they lost my sample after that they said we got it after more then 1 month even if you asked anything they never give you reply.. i asked to that clinic staff you should learn customer service how to treat if you can’t then in future no one coming there…. Good luck with bad comments

Negative experience: I always be on time but have to wait 90 min I don’t know why these guys give appointments when they can’t do on time

Fantastic experience: Dr Taran is best in the clinic

Fantastic experience: Thank you Dr. Irani for the thorough checkup

Negative experience: I heard that doctors are good but my experience was terrible. I got an appointment, but the wait time is 2-3 hours after the appointment time. The appointment is seriously a joke here. They can put any patient first or last as per their convenience. If you don't have free time to waste, don't bother for this place...

Negative experience: The wait time is so long. There's no point even if you book an appointment, you have to wait so long, more than 60 mins. Worst management I've ever seen.

Negative experience: I have been a patient there for the last five years, and my experience has been good. However, they recently hired two new receptionists who speak very poorly to patients. I called to reschedule an appointment, and one receptionist told me that I was not a patient there at all, despite being a patient for the last five years. For another appointment, I called to inform them that I would be 10 minutes late, and the receptionist said they could not wait, even though the wait time is usually over an hour when I arrive. Also, they always speak in their own language and do not Speak English.

Fantastic experience: Good experience. Dr. Sam Darwish is really an exceptional doctor. Have been consulting with this Doctor for nearly 3 years and provided an excellent patient care!

Fantastic experience: Dr. Taranjeet is the best

Negative experience: Too Bad management i ever seen in my life i booked my online appointment with dr sanjay gupta for 4:10pm and they confirmed it and then they were saying me to wait till 10pm even i got day off from my evening job and i had to come back without any reason after waiting 2 hours (((((worst management worst than worts) it happened with me 3rd time there

Fantastic experience: Reception is good and nice. Dr Brendon is amongst the best GP I’ve met in melbourne

Negative experience: Doctor Sanja is really good however today 6/4/24 I had an appointment at 12 pm but the clinic is closed

Fantastic experience: sam came across as very friendly and kind, felt like he listened to me and wasn’t rushing me out of the appointment or dismissing me like some other doctors do. my tetanus needle also felt like nothing. would see again :) *edir, another time, roshan irani was rushed and barely listened, didnt try to guess cause of sore throat despite asking multiple times, just gave me script for soothing symptoms. language barrier (¿)

Fantastic experience: Dr Irani is a very good and nice doctor

Fantastic experience: Good service by Dr Sanjay

Fantastic experience: I have had a very positive experience dealing with this clinic over the last 3 months. Dr Brendan Wu has been excellent. He has taken the time to explain things and listen and answer all questions I have had, and believe me I have had many! As someone who researches everything medical practitioners prescribe or recommend I have found Dr Wu always right on the money. His care has been first class. I would highly recommend Dr Wu to anyone looking for a good GP.

Negative experience: Very slow

Fantastic experience: Love this clinic! The reception is nice and helpful. My GP Dr Taranjeet doing his job very well and respectful. Definitely gonna stick with this clinic for a long time!

Negative experience: I had an appointment with Dr Brendan at 12:30 pm today I arrived at 12:10 pm and waited 40 minutes I asked the reception how much longer to see the doctor The receptionist said I was next 10 minutes later the doctor called another name I went back to the receptionist and asked her I thought I was next, she then said yes your still next I couldn't believe what she said to me l asked her to cancel my appointment and left what a disappointment poor communication with receptionist I'm very upset

Fantastic experience: Dr Sanjay is a good doctor. Worth the wait.

Negative experience: Too much waiting time. I waited nearly 2 hours for my appointment. Very frustrated experience.

Fantastic experience: Worth Waiting for my appointment. Thank you Practice Manager for informing me about the time ahead of my appointment.

Negative experience: If you have a little one, don’t go there. I have waited for more than 1 hour to see Dr Sanjay , than I had to leave. Because my little started crying, Very bad time management. Who wants to wait for their appointment for 70-90 mins… me never.

Negative experience: Too much waiting time. I never waited less than 30 mins after my appointment time. Not recommended for anyone thinks his time is valuable.

Fantastic experience: Very conveniently located next to the train station and the staff are always very friendly and cooperating!

Negative experience: The services offered here and the Gp’s are great but the two doctors i have visited have very poor time management. You book an appointment but you may wait for over 45 minutes.

Fantastic experience: Very good experience. Specially thanks to Dr. Sanjay Gupta

Positive experience: Though the waiting time is little longer than expected , the doctors are very helpful and friendly . I have been visiting Dr. Youstina since long time and honestly she is such a pure soul and kind hearted person that I have ever met.

Fantastic experience: I have been seeing Dr Youstena for a few months now. Helped me solve so many health issues. My children both see Dr Youstena always smiling friendly caring and is very thorough.

Positive experience: Thank you for being so helpful The nurse she is great and very caring Consultation fee is 80aud I see Dr wu this time

Fantastic experience: Dr. Sanjay and Dr. Youstona is an awesome Gp! Nurse Michelle is such a lovely person and their receptionist are very nice and accommodating. Quality service

Fantastic experience: Practice Manager Helped me with the interpretation thing. Good service thank you!

Fantastic experience: Best GP experience I've had at a Assure health clinic in the recent years I've been living in Melbourne 15 years and noticed doctors well qualifiedand experienced to find out remedies for all symptoms quicky.I always Got an appointment with short notice. All the staff were courteous and helpful, and I was seen at the time of my appointment. Dr Sanjay Gupta very experienced doctor and always give great advice regarding heslthy life style Highly recommend, now all my family members comes to this clinic and this will be my go to clinic in future.

Fantastic experience: Dr Sanjay Gupta, Director Assure Health Medical Center is kind, caring, and compassionate doctor who treated me during my visit to Melbourne last year. I found him extremely considerate towards patients, working hard for their holistic treatment for positive outcome. He is easily accessible which makes him more of a trusted friend than a mere medical practitioner. His welcome smile cures half of the disease & makes patient open his heart for the remaining half. I wish Dr Sanjay Gupta, his team & Assure Health Medical Center every success in their good work to serve the needy.

Fantastic experience: Dr Sanjay is the best

Negative experience: Bad experience i wait for 2 hours for my turn. They don’t know how to manage the clients.

Negative experience: They book me in this clinic at 12pm the doctors over there they only care about how mutch money they make they don't manage the time and patients order am really disappointed ,they make me to wait for more than two hours for nothing .No recommended you at all specially Dr Chu

Fantastic experience: I have very good experience all time in the clinic especially with Dr. Sanjay and Dr Hossam. I do really recomment these two doctors.

Fantastic experience: I have attended this practice twice and both times had very positive experiences. Little to no waiting times, efficient and caring doctors. Would certainly recommend!

Fantastic experience: Best GP clinic, impressed with the service, very detailed appointment and short wait time.

Fantastic experience: Worth waiting for the appointment. Received best service from Dr.Gupta.

Negative experience: It’s a very busy medical centre. Patients make appointments only to wait. Too many customers (patients)

Negative experience: Kindly visit Assure health if you have an entire day. Appointment means nothing you will have to wait every time you visit. If you are lucky 60 minutes is min wait time with an appointment. Doctors don’t care about your waiting.

Negative experience: It’s very inconvenient to have to wait for a long time when you have an appointment. The appointment interval is 10 minutes. It is clearly not practical for your clinic to offer as such.

Negative experience: The only assure thing about this place is that you’ll be waiting hours even with an appointment. Always waiting min of 2 hours after appointment. Disgusting treatment of their patients. Dont bother find another Dr

Negative experience: Personally, I'm delighted I picked this clinic and Dr. Sanjay Gupta from the start. But, Since you'll have to wait longer than an hour, there is no purpose in making an appointment. My appointment was scheduled for 11:30 PM, and I was called at 1 PM. Really Disappointed

Negative experience: Worst time management

Negative experience: Very poor time management. Always appointments are never met on time. 30 minutes delay expected but waiting for hours and hours makes no sense. Staff need to consider that patients have other commitments.Doctors need to be punctual. Really Assure Health clinic need time management training. Also, they stopped bulk billing but haven’t notified unless asked myself. Ratings should have option in negative values.

Negative experience: Waited for the whole day for my appointment, when reached there for my appointment, was told there will be cost involve and there website clearly says no out of pocket expenses if you hold Medicare card

Negative experience: Should have been update on google if it's close. I came from Tarniet

Positive experience: Dr Irani has been my Doctor for the past 35 + years in her private practice. She is by far the most caring and trusting Dr l have ever met . She moved over to Assure health at the start of the year and things became a little frustrating at the rules of appointment as sometimes you need to see your doctor on the day not in 4 days time. Anyway things have improved till l see the sign at the front desk that Bulk Billing will end at around the 4th of July. Now looking for a new Dr

Negative experience: Very bad service, long wait times, waited more than 1 hour, doctor was free but not taking patients. Never want to go back.

Positive experience: By far the best doctor I have been to. He is attentive, caring and thorough. He is always willing to answer all questions asked and explains clearly to help educate. Only giving 4 stars as management of practice is horrid, management leaves only 10mins per appointment when it should be longer. People come back for Dr Gupta because he is thorough and makes sure you get better. Not like those who quickly get you in and out so they can see other patients and make money only to have you come back again. Management please review your processes for this practice!!!

Negative experience: Dr Gupta is good and hard working. However their management is so bad. Booked for 3.30pm telehealth and had to wait for 2 and a half hour to receive the call. They don't value client over the phone even though my entire family is their loyal clients. Thinking of finding another GP. Dr Gupta is good, but his clinic and their way of management does not worth it.

Negative experience: Really disappointed, I booked my daughter in for an appointment with Dr Hassam and one appointment got cancelled at the last minute and another booked in with wrong doctor that could not assist and a third booking that was never made. Cannot expect much nowadays.

Positive experience: When you have a appointment at 9.20am and the doctor takes a monkey out his patient..if the doctor is goner run late we as a patient could be advised to come later not sit in a doctors office and wait for a doctor what is the point making a appointment if doctor is unreadable of his commitment to his patient just saying!!!

Fantastic experience: Doctor Sanjay Gupta is a best doctor in treating the patients. I am seeing him from my pregnancy time. He is the best I can say. My little son also gets treatment from here. Without Doctor Sanjay, I can feel that life would be difficult here in Australia. He understands our concerns very well and gives the perfect solutions. Also, staff is very friendly. Thanks a lot everyone…

Positive experience: Dr Sanjay Gupta has been one of the best doctor's I ever met. He is really good at handling complex medical conditions. He has comprehensively examined my mom, ordered few tests and figured out the underlying issues. Honestly he deserves a 5 star apart from the really long waits one has to encounter each time.

Negative experience: Long looooong wait my friend went there he had all test done dat he asked for bt didn’t look into his actual problem N Nw my friend is an heart patient really doctor you need to study n improve your knowledge

Fantastic experience: I had 2 fabulous ladies with me today for my injections & they were both hilarious and extremely lovely! Amazing customer service <3

Positive experience: Dr Sanjay Gupta is the best doctor I have ever had. I very highly recommend him. I would give him 10 out of 10 . He is professional, very reassuring, approachable and always ready to answer any questions.

Negative experience: Most unethical medical practice, They inject the jabs in your body without showing what they are actually injecting in your body. When you ask questions the answer is we don't have time to argue.

Fantastic experience: Best experience with receptionist and the dr Sanjay Gupta. He is the one of the best doctor.

Negative experience: I booked an phone call apppointment for 2:30pm and its 8:00 pm now and i did not received the call yet. Hope i receive a call before i go to bed.

Fantastic experience: Dr Sanjay Gupta is one of the best doctor.

Negative experience: I visited this clinic yesterday (24/04) the receptionist needs to learn how to be more welcoming and smile (or at least pretend to) when patients come through the door. The doctors clinic is the last place anyone really wants to be, the least she can do is make any patients that walk through the door feel welcomed and comfortable. Show kindness and empathy. After seeing the doctor and getting my blood test referral & X-ray referral, I had realised the receptionist had keyed in my name AND address wrong. It was so wrong.. not just a simple one letter typo. Mind you had I had given her my Medicare card as well for her cross check all the details. I politely approached her to advise her that my details are incorrect and she looked at me rudely and asked, “where and how?” She looked back and forth and could not see where she went wrong.. I had to spell it out for her (literally) and tell her that my surname and street name is incorrect! No it doesn’t end there, when I came out of the doctors office I went to ask her if I needed to grab a number and wait for Dorevitch Pathology - she told me to go and sit “over there” side by side with two other patients and we sure as hell were not 1.5m apart as per COVID safety precautions. I went to sit somewhere else and 5 minutes later she asked me to go sit “over there” AGAIN. I then told her I was pregnant and would rather be safe than sorry by not keeping my distance especially sitting in a medical clinic with sick people not wearing masks, let alone side by side with them. She rolled her eyes at me and walked off rudely. Doctor was great and the wait time wasnt too bad. The pathology lady was very kind and understanding. Just very disappointed with their front desk staff. Definitely needs some improving/be replaced. I ASSURE you that I will not be retuning to this clinic despite how good the doctors are. I will be telling my friends and family to avoid this clinic too. What a terrible experience. A trip to the doctors should not cause someone this much grief. All this could’ve been avoided if they hired the right receptionist.

Fantastic experience: I've been a patient since January 2020 and still am, I had renal issues back then, one day it flared up, very painful, made it there by foot, Dr. Gupta (Sanjay) was amazing, even though he was busy he frequently checked in on me while waiting for an ambulance, the informtion he provided for the hospital was very thorough, this is his performance regardless of the issue, great doctor and a nice guy too. Stephanie is the only reception management I've dealt with in recent months, she's a real sweetheart, even when she's busy or dealing with a difficult patient she's still so nice and sweet and she'll have a chat with you if she's not busy. Overall I find this a great medical centre.

Positive experience: Dr. Sanjay is our family GP and he did an amazing job when we walked in to the clinic with our little boy who was having anaphylaxis. The doc rushed our boy to the treatment room and attended to him immediately. He knew what was happening to the little one and what needed to be done. We are so grateful for the care and attention he gave our son.

Negative experience: Most pathetic centre never recommend anyone

Negative experience: Doctor Sanjay is a good and location is convenient but wait times of over 1.5hrs is too long. Very unfortunate. They need to get more staff and manage their patient load better.

Negative experience: Wait time here is WAY to long, wait time is over 1 hour with an appointment. I gave 2 stars as the doctor is reasonably ok.

Positive experience: Waiting time is way way too long. Took over an hour to first see the doctor. Then see the nurse. Then wait a Switching between patients. Doctor has knowledge and experience. Place is clean. Nurse is nice.

Negative experience: I came for a Urea Breath Test ONLY and was advised to do a full blood test since they didn’t have my records. I asked Dr Gupta to add my other GP into copies to Dr but he refused to. Keep texting me to book my appointment for results. I booked and when I came there it was 4 people waiting before me. Advised by the receptionist that I should book a telephone consult and could not email me my results. If you wanna claim from Medicare for your consults then better do it right, keep patients waiting for so long and organise back to back appointments so you can make the most from Medicare is not wise. What’s the point of booking when you still have to wait for at least an hour? Will never come back since my tight schedule does not fit the waiting time coming here.

Negative experience: Unfortunately the waiting time is too long, I arrived at 0215pm and am still waiting for a check up at 0335 pm. I understand that delays can be expected, but more than an hour is not acceptable. Either patient load should be lessened or more staffing needs to be managed.

Negative experience: Very slow service.

Fantastic experience: Thank you very much Dr Sanjay for your great services by looking after me when I need your help God bless the great job, Merry Christmas and Happy New Year Apelu.

Fantastic experience: glad to find a good doctor who listens to your problem without rushing. Dr. Sanjay Gupta is an excellent doctor.

Negative experience: No point of booking an appointment as you wait there for so long .I walked away after waiting 40 mins past my appointment time .Its happened before too .The Doctor is great but he can’t do it by himself .Go here only if you have hours to spare .

Negative experience: There is no point of appointment as you will end up waiting for more than 1 hour. The worst part of the medical centre. They book almost 6 appointments in an hour ( each of10 mins) , just to increase the wait time for the patients.They should book 4 appointment in an hour bcz i will balance out the wait time for the people who have already booked an appointment. I booked appointment for 4:10 pm and got my turn at 6 pm.very frustrating.

Positive experience: Doctor Sanjay is great. A professional and knowledgeable gp. The overall service is okay. I'm abit annoyed with the appointment process. It's pointless to make an appointment because you always end up waiting 30-40 mins after your set appointment time.

Fantastic experience: Been having several complex complex issues and have gone at least 15 times since opening. Dr Sanjay is extremely helpful and listens whereas other doctors would have showed frustration. Booking is easy and reception are always friendly despite being under pressure when there was only one GP at the clinic which has now increased to 2.

Fantastic experience: I want to give a shout out to Dr Sanjay Gupta for being so thorough in terms of checking out my concerns. I have been to different GPs most of whom were females with my chief complaint was always my heavy, very painful period. It was only Dr Sanjay who ordered for me to have an ultrasound which I found out I have a 5 cm dermoid cyst in my right ovary. Which contributed with my suffering for a long time. I just had it taken out and now Day 1 post op and recovering. Thank you Dr Sanjay! You’re the best! - Rose(Your favourite patient) ✌

Negative experience: Unprofessional, waited 2 hours and was then advised by the receptionist that the Dr. will need to leave the practice for a couple of hours so they asked if we would like to re-book? The waiting room was full of patients... unbelievable.

Negative experience: Dr. Sanjay is very professional and knowledgeable but the Receptionist was very rude, unprofessional and impatient.

Negative experience: Very rude and unprofessional lady on reception

Positive experience: Fine if you have nothing complicated or the slightest bit challenging

Fantastic experience: Fantastic experience. I travel to visit this clinic because I get wonderful support and guidance regarding my complex health issues. Dr Sanjay is a very switched on Dr and has a lovely bedside manner. I've found it very difficult to find a good Dr over recent years and am so happy I have discovered this clinic. I now bring my family as well.

Fantastic experience: Dr Gupta is one the most attentive doctors I have ever been to, will listen to what is needed and go above and beyond to help. Reception staff are incredibly friendly and will remember patients by name. I have been to many other doctors in the area and I will gladly say that I will continue to go to Assure Health!

Fantastic experience: Dr Sanjay is such a great doctor. He is so generous with his time, he's very thorough, knowledgeable and caring. I am so glad I found this clinic, hes one in a million.

Fantastic experience: Great staff and friendly service

Fantastic experience: Doctor Sanjay is very knowledgeable, we can explain our problem in own language (hindi) so easy. Today was My first visit and i had grateful experience . Very easy service to access, I booked online. Excellent customers services very welcoming feeling provided by reception. Highly recommend.

Fantastic experience: Very thorough medical review services and health services

Negative experience: A very bad experience with reception. Called 8 times between 5.04pm - 5.35pm on 21/01/22 no one answering, so had to go to the clinic, to my surprising the clinic was kind of empty just one patient as I walk in the patient the left. The girl in the counter sitting by phone looking at the computer. When I told her I called 8 times no one was picking up the phone. She answers me back she was busy showing the phone and said under staff. it was difficult for me to understand the situation what she was trying to explain me. Over 30min for a call wait to get an appointment not a good example .

Fantastic experience: Dr. Sanjay Gupta is the best GP we have seen. Very thorough, experienced and approachable. The location is very convenient, booking is super easy and the staff is excellent. Very happy with the service, keep up the great work!

Fantastic experience: The Doctor and the receptionist are super kind and friendly. Highly recommend everyone to come!

Fantastic experience: Best Doctor and friendly staff