Florey Medical

Fantastic experience: Great staff service and Dr Lo is very good and clear with his advice

Fantastic experience: The staff and Doctors are very helpful in the Florey Medical Centre. Appointment with Dr Stephen Tang today, he is full of knowledge regarding medical issues and a helpful doctor. Thank you Dr Tang for all your help. I will be returning there again should i need medical help or referrals in the near future. Thanks, Tess E.

Fantastic experience: Really great service from the lovely receptionist to Dr Nadia- she is great, listens and cares. Would recommend.

Fantastic experience: Easy book in with happy, trained staff. Only a 10-minute wait is always appreciated. A fair price for good advice and service.

Fantastic experience: I have been coming here, and bringing my kids here, more than twenty years. I find both the doctors and the staff consistently polite and efficient. The doctors that join the practice stick around long term, which is a good indicator - there used to be three regulars, now it's more like eight. I have appreciated their walk-in option many times - if I can't get an appointment, I or my child can still get seen, at the cost of 15-30min wait time. Appointments mostly cost $100-$120 as at Oct 2024, and the medicare rebate returns approximately $40 of that. The centre is open on evenings and weekends. There is a pathology collection room on site as well, although the hours are more limited.

Fantastic experience: Comfortable surroundings and efficient and polite staff

Fantastic experience: We visited the medical centre today and despite being short staffed, I was impressed by the incredible service provided by Eryn. She was attentive, professional and went above and beyond to ensure everything ran smoothly. Her dedication truly made a difference to our experience. Thank you, Eryn!

Negative experience: I went to Florey Medical Center see doctor Stephen Tang as I got left side ear and head nerve pain for couple days last Tuesday. While I swallow anything, the nerve pain was very bad, however, it was quick appointment as usual and he prescribed me antibiotics with another muscle pain medication called Norgesic. Without telling me any side effects and day 4, I got most of Norgesic side effects like dryness of mouth, tachycardia, palpitations, blurred vision, weakness, nausea, headache, dizziness and drowsiness on Friday night, my heartbeat was quick and body was shaking, holding a cup of tea felt tired and made my whole long weekend miserable, I thought I was dying. Except for taking the medicine, I never had any of this before, so I checked the side effects and found out. Asked a nurse I know, she was surprised why gave me Norgesic! Went to see my GP yesterday and she also mentioned if no muscle pain and join issue, it shouldn’t prescribe Norgesic, even though needed, patient should be told not to use with other medicine like panadol as Norgesic is double panadol dose with sth else together. The side effects need at least a week to get out of body system completely. Clearly Mr Tang’ job wasn’t done correctly by not telling the side effects and with cautions. Knowing him from others stories, not surprised at all how he treats his patients, he is the famous doctor with any appointments less than 10 minutes. I will never go to Florey medical center again. Hopefully, everyone be careful before you take any medication, please check what you got from the doctor and make sure it’s safe to take it. 13/10/2024, today I want to add sth regarding to Dr Tang’s phone call on Thursday after my first comment made above on 09/10/2024. He did apologize and told me his manager had a conversation with him, he wanted me to withdraw my above comment by refund my $100 fee, otherwise he will be in trouble while his boss coming back from America in three weeks. He also mentioned he didn’t know I got the side affects so bad as he normally prescribes to teenagers who play sports got injury or muscle pain. 1st of Oct was his first day back from holiday and his brain wasn’t full functional etc. Hearing what he said on that day and the reception asked my account details added “is everything all good now? You will receive refund in few days”. I was very angry. Sharing my experience in here wasn’t trying to make a big deal but remind others. His explanation made me feel is my faults to have serious side effects than others. Doesn’t matter what your manager and boss think, it’s your negligence without telling your patient while there is warming showing “do not take this medicine for longer than a few days at a time, do not take with other products containing paracetamol, do not drive a motor vehicle and operate machinery”, he didn’t mention a word for these. Was I in a injury with any long term muscle pain? Why prescribe me 100 tablets? Lucky I only had 22 tables and stop because so sick, what if I had alcohol during that long weekend or drove long distances to somewhere, imagine things could bad happen to me. Yesterday, my friend showed her GP prescribed 12 tablets while her ankle injured when she was skiing couple of month ago and told her to be careful if any unwell feelings. Other GP said Norgesic side affects might take longer than a week to past all, my travel plan to overseas had to change, I will have to get relevant healthy check to make sure no further damage. Unfortunately, I won’t withdraw my true experience and I have my rights to do so, if your clinic and yourself care about reputation so much, better to care your patients and put yourself in my shoes, because you are the one we trust and count on you while we need medical advice!

Negative experience: It took me almost 6 weeks to book in to see the Dr. Whilst the staff were pleasant, I waited for over half an hour for what was meant to be along consultation and I had maybe ten minutes with the Dr . I didn't feel the Dr actually listen, he seemed more interested in moving on to the next patient. I was then charged $140 for this consultation

Fantastic experience: Very happy with the service

Fantastic experience: Super friendly staff and Dr. Nadia was amazing with my 3 year old son. So happy that I have a practice so close to my house that is so welcoming and friendly.

Fantastic experience: Gp appointment ran on time, very well looked after by reception, GP and Nurse, very pleased with my care at this practice.

Positive experience: Friendly staff and the best part is that appointments are on time...yay. Definitely go again if needs be.

Fantastic experience: Friendly staff thanks to Dr. laeeq highly recommended.

Fantastic experience: I was very impressed -- they fitted me in on the same day, and I had to wait a very short amount of time... am grateful for their medical attention!

Fantastic experience: came on a Tuesday in the afternoon to see Dr. Tang who was caring and thoughtful towards his patients, the front desk staff was quite switched on and professional as well made sure to check photo id and everything which was good, overall had a great experience visiting here!:>

Negative experience: They charged $100 for a 5 year old to attend the practice. The doctor was nice however when writing the certificate they got the carers address and parental responsibility wrong.

Fantastic experience: Professional, and excellent bedside manner. Highly recommend Dr Pratap

Fantastic experience: Needed a quick telehealth appt. The reception staff were very helpful and prompt in responding to me needs. The doctor was considerate and thorough.

Fantastic experience: Super helpful

Negative experience: Couldn't get into my own GP. Felt belittled by GP who would not presscibe me anything or give me a week off work. Was told to go back to my own GP despite telling her they were booked out. Waste of time, money and energy

Fantastic experience: Staff are always friendly and efficient. The phone call wait can be quite long but I always get through. Hot Docs works well too. Doctors are fantastic. Will continue to use this practice as my main go to clinic.

Fantastic experience: Good quick friendly service. Service provided at the appointed time.

Positive experience: Felt very rushed

Fantastic experience: The staff are always super friendly and helpful. They were able to squeeze us in as a walk-in appointment with our regular GP when my little one was unwell and I couldn't be more grateful for that and their care.

Negative experience: I've been visiting this clinic intermittently for about 10 years and have always seen Dr. Stephen Tang. The doctor is very responsible, and I have no complaints in that regard. However, today, I had an unpleasant experience with one of their receptionists. Yesterday, I received a report from Dr. Stephen Tang, but I accidentally lost it. This morning, on 16/06/2024, I called the reception to request an electronic copy of the report. I was told to send an email which I did immediately. After waiting for three hours, I called back to see if they could send it to me now. I understand that it generally takes two days to process such requests, but based on my past experiences, it never took that long. The receptionist seemed reluctant to check for me. She told me again that it would take two days, and I mentioned that I would come by to pick it up. She didn't seem very welcoming, asked for my name and other details, and then told me they hadn't received the latest blood test report. I informed her that I had received it from the doctor yesterday and it should be in their system. I had to repeat this several times, and she kept insisting, in a rather impatient tone, that it wasn't there. At this point, I was getting a bit anxious because her attitude wasn't very good. I asked her to call the Laverty Pathology center to have them resend it. She said they were closed for the day. I knew that Laverty Pathology's main lab is open 24/7. I informed her of this, but she still refused to call, claiming they were closed, even though I had just spoken to them. Feeling targeted, I got more urgent in my tone. She then accused me of having a bad attitude and hung up on me. I called Laverty Pathology again, confirmed they were indeed open, and then called back to Floria Medical Centre. She said she didn't have time for my nonsense. When I asked her why she lied about Laverty Pathology being closed, she denied it and said a superior would call me tomorrow. When I asked for her name, she refused to give it and hung up on me again. Throughout the entire interaction, it felt like she was not eager to help and didn't care much about her job. Perhaps it was because it was a Sunday, and she was in a hurry to go home. She kept saying I was disrespectful, but I followed all her instructions from the beginning. This was my experience.

Fantastic experience: A pleasant medical centre. Dr Tang is always polite, and caring. Been going to this centre for decades.

Positive experience: Dr Pratap is lovely. However if you see Dr Tang, be prepared for 3 minute appointments... He has to have one of the highest patient numbers in Canberra. Who sees one patient on average every 3 minutes? Yes I have timed this while waiting for my GP

Positive experience: Dr Pottomuttu and the other doctors are great, run on time most of the time and are courteous. Great place for a GP to be able to get in quickly and they do walk in appointments. Only downside is everytime you call they just don't answer (and I understand they are busy, but I've been with the practice for 4+ years and only ever been able to book an appointment online).

Fantastic experience: I have been attending Florey Medical since 2018. Dr Nadia Laeeq is fantastic, always attentive, helpful and compassionate. I feel very comfortable here. The staff in the Pathology are also fantastic.

Fantastic experience: No complains here. They’ve been amazing for myself, my family and my extended family. The reception team are amazing to deal with and the Drs are just as good.

Positive experience: Reception staff and doctors are wonderful the only problem is trying to make an appointment over the phone and was PUT ON HOLD ON RECORDING. the recording did not change for the medical centre being closed on a public holiday. I was on hold for 1 and hald hour!!! Finally gave up and hang up

Positive experience: Been attending Florey for 10+.years. I book appointment on line and always on time. If an emergency I can just walk in and the wait is not too long. Dr Pratap is an amazing GP, who has assisted me with many issues. It is also good to ring for a script and I then receive e-script, usually same day. Nurse is great with vaccinations.

Negative experience: Ok, but if you book an appointment they are consistently 30minutes late. Happens everytime even when I call to see if they are behind.

Positive experience: I have been coming to Florey Medical for at least 15 years. I usually am seen near the designated appointment time. I commend the doctors (Lo and Buckley) for their thorough examination of my complaints and the steps prescribed for remediation of difficulties.

Positive experience: Thank you I experienced courtesy and efficiency

Fantastic experience: Very quick and respectful, nice hospitality and welcoming

Fantastic experience: Dr Laeeq is amazing

Fantastic experience: Easy to book, waiting time was short. Doctor's are pleasant and efficient, staff are friendly.

Positive experience: Very polite and friendly staff and doctors.

Fantastic experience: The staff are lovely, the place is clean and sanitised and they’re very patient.

Fantastic experience: Nice to visit Florey Medical centre, It was last minute emergency, just walk-in.Quite quicker to see the doctor with 10 min waiting time .

Negative experience: Everywhere states you are open until 6:30pm on Fridays. It's Friday 5pm and you're shut. I'll go without my prescription I guess

Fantastic experience: Been coming here off and on since about 1995. Apart from one of my kids having a really poor vaccination experience from a visiting nurse, all of my visits here have always been useful. All the GPs here have been great with the kids, and quite personable. Very happy with the medical knowledge and treatments recommended. I feel that we are lucky to have this medical centre in this area.

Positive experience: The nurse who gave the vaccination was caring and considerate. The office staff was calm in busy environment.

Fantastic experience: I am very happy with the service at Florey Medical. Was met by friendly receptionists on entry and not much of a wait to see doctor. A great practice.

Fantastic experience: I called the practice at the time they opened and they were able to fit me in with several doctors that day. I ended up seeing Dr Laeeq 30 mins later who was kind, attentive, thorough and very helpful. So good to know there's a great practice/GP near me.

Fantastic experience: The staff appeared friendly and efficient and more importantly to me they were on time with my appointment. I was fairly happy with my experience at Florey Medical

Fantastic experience: The Doctor was exceptional, paid attention to detail and recommended a treatment to help. He also looked at what may be the cause of the issue.

Fantastic experience: As an 82 year old interstate resident, unable to contact my own Centre, I requested antivirals by phone, following a positive Covid test today Saturday 30 December. The Reception staff and the Dr with whom I spoke later, dealt with me politely, promptly and professionally in arranging a prescription.

Fantastic experience: Always a prompt service and my experiences with both Dr Lo & Dr Pottamuthu are always great. Very understanding and take my thoughts, opinions and wants into consideration. A+++

Fantastic experience: Florey medical centre was a small and simple practice but very giving in their service. The staff were very polite and professional and the wait times weren’t too long at all despite there being a lot of patients there. Dr Narada Kiriella was very helpful and informative with his approach. He was also really willing to listen to my issues and offered good effective management. Would recommend this practice - even this being my first time.

Fantastic experience: Dr Tang has been our GP for about 18 years. He is very thorough and empathetic. Thank you.

Fantastic experience: Thanks to Dr Promila Pratap for looking after my health issues. You have been very understanding of my health concerns and you have provided me with the needed advice and appropriate medication. I really appreciate you and would highly recommend you to family and friends.

Fantastic experience: Dr Tan is very thorough and attentive. He highly experienced and knowledgeable in the field of General Practice. I have always had positive and outstanding care for my family and I, at the Florey Medical Centre.

Fantastic experience: Minimal waiting time. Dr Tang is a very approachable Dr.

Fantastic experience: The staff are efficient and friendly. The practice is clean and has ample parking nearby.

Fantastic experience: Florey is expensive but worth it. I am happy to use Florey as my GP and blood test clinic.

Fantastic experience: Reception was fantastic, courteous and informative. Fitted me in to an appointment without fuss. The duty Doctor was very easy to talk to and solved my issue immediately.

Fantastic experience: Staff are friendly and helpful. Dr Pratap is my GP, caring and lovely.

Fantastic experience: Great service on a public holiday - thank you

Fantastic experience: Gday and efficient service. Dr Laeeq is an excellent doctor!!

Positive experience: My apontment was actually a little before booked time. Two issues quickly and professionally addressed. Happy with the care provided.

Fantastic experience: Do not need to wait very long, Doctor is very nice and staff is very friendly.

Negative experience: We moved to florey in June and I took my 8yr old there only to be misdiagnosed, not once but twice and also prescribed the wrong medication and left my daughter suffering in pain for several weeks while we followed the Drs advice only to discover from the local pharmacy she had been prescribed the wrong medication for that condition and the over the counter medication recommended by the pharmacy worked within 3 days. I'm disabled and can't afford to pay for consultations that line the drs pockets while we have to go without and my daughter suffered. Never going back to this place.

Fantastic experience: Excellent GP. The team at this medical centre is fantastic .

Fantastic experience: Staff friendly and efficient. Dr Buckley is very thorough and provides excellent skin care. Appreciated.

Positive experience: Can see videos. Just phone talking.

Fantastic experience: Staff are very friendly and helpful, and my experience with the Dr was fantastic. She was very sympathetic to my concerns, and listened to everything I had to say. I’d highly recommend this medical centre.

Fantastic experience: Dr Nadia is lovely, thorough and sympathetic. Very quick in finding what was giving my son trouble, and she did all the right things. We will definitely be seeing her again.

Fantastic experience: Dr Pottomuttu is always warm and caring and the other staff friendly and welcoming.

Fantastic experience: Both staff and Docters freindly.

Fantastic experience: Easy to book from convenience of home and time.

Fantastic experience: Very kind receptionist. The attention is good but please please put a heater. Is very cold in the waiting area

Fantastic experience: Excellent medical centre. Excellent GP and always able to get an early appointment

Positive experience: Very busy surgery. Receptionists pleasant and friendly. Good experience.

Positive experience: Doctor very kind, good understanding and service despite being busy. Reception staff are incredibly rude.

Fantastic experience: Quick and efficient. Lovely staff and doctors. Heaps of parking available too.

Fantastic experience: Great practice. No problems getting an appointment.

Positive experience: I like going to Florey because the Drs are very good. The only reason why I dropped the last star is that it is quite expensive to see a Dr and they don't offer a bulk billing service.

Fantastic experience: Always excellent medical treatment and care from doctors and medical staff. Doctors are up to date, caring and responsive. Time to listen. Reception and support staff are great, helpful and efficient.

Fantastic experience: The doctor was lovely towards me and my kids.

Fantastic experience: Friendly reception staff, can almost always accommodate walk ins. Only down side is they don’t bulk bill

Negative experience: Great doctors but staff at the reception can’t book the appointment. They didn’t book appointment for the 6 weeks baby health check and 16 weeks check. Twice our booking was moved for another date without notifying us.

Fantastic experience: The experience today was the best I've ever had at the clinic. I appreciated particularly that the waiting time was short.

Fantastic experience: Always happy with friendly front reception staff and doctors.

Fantastic experience: Dr Nadia Laeeq is an incredible GP. Knowledgeable, compassionate and treats her patients with care and respect.

Fantastic experience: Excellent experience.... I am a international traveller with travel insurance and needed to see a doctor. Was able to find Florey Medical Centre, using google maps and able to see bios of the doctors, services provided and make an on-line booking for same day. In-take at reception was easy and appointment was on-time. Waiting area is generous. Doctor was gregarious and to the point. Able to get all the required documents for insurance claim (including medical notes, prescription and invoice) but the cost for visit ($95AUD) was reasonable even without the travel insurance (IMHO). Would highly recommend.

Fantastic experience: Dr Tang is a great doctor. Great service

Fantastic experience: Generally runs on time and my Dr was lovely and took the time to listen and ask questions. I also like the holistic approach my Dr takes.

Fantastic experience: Great, Dr was friendly, helpful and on time

Fantastic experience: I’m a regular at this practice. Today was my first appointment with Dr Narada Kiriella. He’s great - knowledgeable, friendly, very patient-focussed, and takes his time. I can thoroughly recommend him.

Fantastic experience: Highly recommend this practice Doctor’s & staff are wonderful.

Fantastic experience: Dr Lo. Best doctor in Canberra.

Negative experience: Long wait time on morning appointment and incorrect medication name on script. Paid a premium price for a Saturday appointment for a less than satisfactory experience.

Fantastic experience: Dr Lang was such a amazing help & very supportive

Fantastic experience: Always a good experience, Dr Pratap is a great Doctor

Negative experience: Dr. Stephens Tang , stop being rude to other people. Do your job and that is it , very rude dr and shame for the profession .

Fantastic experience: Dr Tang is very professional and doesn’t rush through and takes his time. He has been providing excellent service for last 18 years.

Fantastic experience: Great experience. Friendly and professional staff. Safe and clean facilities, with good social distancing and infection control practices. Thank you also for being so readily available over the busy holiday period