Merge Health
Information about Merge Health
3121, Richmond
Opening hours
- sunday: (closed)
- monday: 10h-18h
- tuesday: 10h-18h
- wednesday: 10h-18h
- thursday: 10h-18h
- friday: 10h-18h
- saturday: (closed)
Empowering you to change for life...
We are medical and allied health professionals passionate in empowering people to overcome their health obstacles and achieve well-being through a range of therapies. Our unique blend of conventional and complementary therapies provide the best of healthcare to people who are looking for real outcomes.
Our comment from Nutrifinder.net about Merge Health:
Merge Health is a dedicated wellness clinic that focuses on holistic health and naturopathy. Many clients have shared their positive experiences, highlighting the compassionate and professional support they received from practitioners such as Steph, Kate, and Sarah. They successfully address a range of health concerns, including chronic conditions, digestive issues, and overall well-being, using personalized treatment plans that empower clients to take charge of their health.
Key positive aspects include:
- Expert Practitioners: The team at Merge Health consists of knowledgeable and empathetic professionals who are committed to finding solutions for their clients’ health challenges.
- Holistic Approach: The practitioners emphasize a comprehensive understanding of health, integrating various modalities and offering individualized care.
- Supportive Environment: Clients feel heard, valued, and supported, which is crucial for their healing journeys.
- Positive Results: Many clients report significant improvements in their health, emphasizing how Merge Health's guidance has transformed their lives.
However, some users have expressed concerns about:
- Administrative Issues: Several reviews noted frustrations with communication, appointment scheduling, and billing processes, suggesting room for improvement in this area.
- Mixed Experiences with GPs: A few clients reported unsatisfactory experiences with certain medical practitioners regarding attentiveness and treatment approaches.
Overall, Merge Health has earned a reputation for providing exemplary health care, making it a recommended choice for those seeking a deep and caring approach to wellness.
Merge Health: Reviews
Fantastic experience: Ive had remarkable outcomes with Merge. Steph was able to help me find that pathway to managing challenges that were seemingly taking over my life through simple and straight forward strategies. Very caring and very professional, and got results which empowers me to apply the strategies without as much external assistance. Kate is an amazing naturopath with knowledge and ability to problem solve in real time with proven work. It is very much a team approach to ensure outcomes are made. Would recommend to anyone!
Thanks so much Dan!! It’s been an absolute pleasure working with you and seeing the progress you have made. The results you are experiencing are a true reflection of the effort and commitment you have made to your health. We feel so grateful to be able to be part of your journey! Kate, Steph & Merge Health Team
Negative experience: Extremely disappointed in Dr Tania Ash. This doctor charges for “admin time” outside of the actual consultation yet arrives unprepared, late and without reviewing scans or blood tests beforehand. At $590 an hour ($1400 total), you would expect a personalised, thorough plan instead, you’re left with generic advice, “some reading” and zero tailored support. She also recommends products that are weaker than what I was already taking, making the whole experience an expensive waste of time. Truly disappointing and exploitative of people desperate for real help with their health.
Fantastic experience: I have been working with Steph (integrative naturopath) and Sarah (nutritionist) since early 2021. I originally went to Merge Health for painful periods and IBS/SIBO symptoms, but over time have also subsequently worked on stress and trauma, liver and detox support, and resonant infections in the body. One reason why I continue to use and recommend Merge Health is I recently had extreme atopic dermatitis and secondary infection (staph) on both arms which was caused by spraying glyphosate at work. Other GPs were only able to provide superficial advice, whereas Steph provided an answer to the root cause and provided ongoing support during that time. Why I was able to make a full recovery was taking her advice, allowing myself to heal, and supporting my gut the best I can. The work I had done over that period showed that despite 5 rounds of antibiotics, following Steph’s advice my gut microbiome was diverse and overall healthy 3 months later and my arms have made a full recovery. The testing utilised by the team (ART, Oligoscan/vitamin and mineral scans, comprehensive blood tests, stool testing) I have found to be very accurate, with Steph and Sarah’s advice around supplementation and diet very supportive. The cost of consultations and supplements can be expensive, however I found the price I pay to be worth it. If you are prepared to pay, you need to take advocacy and autonomy over your health. Any health plan can only be of use if you choose to be active in your healing by changing your habits and connecting with your own body, which is what I found.
Negative experience: Probably one of the worst business I have dealt with. Very poor communication. Randomly would change appointments. Forces you to see a “health coach” and pay $100s before you can even see your Dr. I’m thankfully my Dr has moved to another clinic as it was a nightmare dealing with this company. Avoid
Negative experience: Not a user of the service. I just wanted to provide feedback that your website is very frustrating. It is impossible to find your location on your own website. The chatbot isn't a true chatbot - it only ushers people to fill out an online form. The phone number is only visible if you click the call button. Location is paramount for people researching to find a new healthcare provider. Please make your location transparent so people don't waste their time looking at your service if you are not in their local area.
Fantastic experience: I wouldn’t be the high functioning, happy and healthy multifaceted artist and mother if it weren’t for merge health and their team of exceptional practitioners. Besides myself for putting the energy and dedication into my journey, I credit my healing and thriving capacity to Stephanie Gadsden and Samantha Van Dort. The knowledge and empowerment this practice has given me for a decade has transformed my physical, mental and spiritual health beyond belief. I can’t recommend this team of health practitioners enough to treat conditions ranging in all complexities.
Thank you for your wonderful review, Caiti! We are thrilled to hear about your positive experience and the transformation you've achieved with our team. Steph and Sam appreciate your kind words and dedication to your health journey. Your recommendation means a lot to us, and we look forward to continuing to support you!
Fantastic experience: I have had my initial welcome call and my Wellness kickstarter call, and I am so optimistic about this journey. Both Leah and Sarah are great at listening, which is so important when it comes to our health, we are the ones who know our bodies best! I'm excited about this journey and the thought of finally starting to feel better!
Thank you for your wonderful feedback, Samantha! We're thrilled to hear that you're feeling optimistic about your journey with us. Leah and Sarah are dedicated to listening and supporting you. We look forward to being a part of your path to better health!
Fantastic experience: These guys are awesome! I have only just started working with them but they have given me so much confidence with regards to getting my health back on track. Sarah and Kate are both so lovely, patient and knowledgeable. One of the things I love about them is that when they ask you to make lifestyle changes for the sake of you getting better, they not only tell you what the change is, but also how to implement it into your life based on your current schedule and habits. Thanks Merge!
Hey Jacko! So great to have feedback from you about your experience with Merge Health! Thanks for pouring yourself into the process and going with it…being willing to dive in is where the change is at!
Negative experience: If you want your care purposely drawn out for 10 months or more and to waste all your $ on empty promises I’d recommend this clinic. They are $ focussed. Their ‘business model’ is set up so that you can never contact the doctor about any issues, it’s an overseas reception who do not understand English at times. You have a message system in the merge app where you are limited to 500 characters (not words) to speak to the doctor and a limit on messages so you’re coerced into paying full consult fees if the doctor hasn’t covered enough in a consult you’ve already had or if you have questions about dosages/ things left out in treatment plans. Their supplement website is 30-50% more $$ than anywhere else I have been and any other online stores. When I brought this to their attention I was told by Sarah that “we are running a small business that’s why”. Again proving this entire ‘clinic’ is based on making $$ for them not in the best interests of the patient. Their model is set up to benefit the doctor/ naturopaths. It has been a big headache and a very stressful and time consuming experience going here. You’re forced into back and forth emails because the off shore reception don’t understand much of anything. They also argue back with you to try and avoid contacting doctors when needed on your behalf. Doctor had forgotten my condition and allergies/ limitations multiple times and wasted time during my consults having repeated conversations from previous ones. Deliveries from their supplement store are not tracked and when they are they do not send you any tracking information. In summer they expect you to stand by your front door and wait for a delivery for a week. So many things have contributed to my worsening of patient care from this clinic. My family and I are tired and upset by the experience and the outcome. I have given them ample amount of time to improve. They take multiple weeks at a time to even give you a response.
Fantastic experience: I have found fantastic naturopath and team who truly understood my condition, POTS. Their personalized approach and guidance on starting meditation have been life changing. I feel more empowered and healthier than ever before. Highly recommend their expertise! Im lucky to find a naturopath who has helped me on the pathway to recovery. And I wish you find the help and caring team as I have, who understands your condition and supports your holistic well being making a significant difference in your health journey.
Thank you so much for such a thoughtful review. A pleasure working with you Chris. Hats of to you for your willingness to trust in the process even thought the path is never linear! Great to see you getting your life back, we are excited for you. Well done.
Fantastic experience: I was so impressed with my Merge Health experience. Sarah was lovely to work with, she was also so knowledgeable and her explanations were easy to understand. I'm excited for my health journey with Merge Health.
Thanks for spending the time Susan to review your experience with Merge Health. Sarah our health coach is a gem & so knowledgable! Glad you are feeling excited for the next steps! We can't wait to see your health transform.
Negative experience: the practitioners are great i.e kate and sarah, however dealing with admin is terrible. its offshore and the phone always go to voicemail. I ordered the started test kit and got bits and pieces of it over a few weeks and no communication about this. I had to follow up with several emails and it was no frustrating. I even sent feedback to one of the practitioners about the admin/support experience to which I got no reply. I still want to give them a fair go but i honestly feel the admin needs to be improved. this is not a discriminatory comment but you need reception/admin support onshore. offshore frustrates customers so much hence why a lot of companies bringing it back onshore.
Fantastic experience: This journey I embarked on with Merge Health last year has been a ride and a half & the best thing I ever did. I was sick, broken, exhausted. From the start, Kate and the team never made me feel like it was "all in my head". I felt supported, valued, and validated. It's been wild at times, patience a necessity and trust in the treatment plan that was individually designed for my needs. There were lots of tweaks along the way, but from where I began to where I am now, I am incredibly thankful and extremely grateful. My children & family have noticed a huge difference, and although I'm tough on myself and my expectations, I look back and realise - WOW, I have come a long way from there! I am still in the hands of Kate and the team and feel confident things will only continue to improve from here. If you've done the "usual" round of doctors who keep telling you nothing is wrong, then this is where you need to be!!! Thorough, researched, caring, nurturing and specific in your treatment plan, and if Kate & the team can't help, she will find someone who can! No stone is left unturned; I was emotionally supported because it is an emotional rollercoaster at times, and I'm very appreciative that our paths crossed ♥
WOW! WOW! WOW! What kind and generous words from a dear heart who we love so much! It really is a hard road, so having people who believe in you makes all the difference... and it's a pleasure to support you!
These reviews are what make all the difference to us, so we are truly grateful - thank you xo
Fantastic experience: After many years of suffering with a chronic illness, and not getting any answers elsewhere, Kate came highly recommended. Kate has become my trusted partner on this journey, working methodically over a number of years through all aspects of my health finding answers and solutions. I truely appreciate her extensive knowledge, patience, care and her willingness to work with other health professions, specialists and Drs (all of her recommendations have also been excellent). My toddler and husband have also seen her and their results speak for themselves with fast results. I can not thank her enough, it has been a true gift to find someone to actually listen and know was there for me when I was suffering.
We are truly privileged to have you in our care Nicole! Working with you and your family makes our job worth the persistence and effort because of your consistent dedication and willingness, despite the challenges and setbacks. The belief that there is HOPE is all we need and we are thrilled you got there ! Here's to 2024! Woo!
Fantastic experience: Provided a very engaging and holistic approach to health. Feeling empowered with the knowledge needed to continue my ongoing health journey.
So great to hear this feedback Nathan! Can't wait to hear how your health empowers you in your successes in the future :)
Fantastic experience: I cant speak highly enough of Merge Health, especially Steph, Tanya and Sarah. They absolutely know their stuff and have compassion and empathy. I have seen people posting about their reception and ordering processes, which I agree can be frustrating, but if you work through that part with patience and communication, the actual service of Natropathy is the best I have ever experienced. Nothing about what I have experienced from a practitioner point of view I can fault.
Michelle your commitment to the process, although difficult at times, reveals the true nature of the person who truly wants to get well! Your feedback really means the world to us, as our belief is that anyone can get well and experience the transformation as you have. Wishing you every success in your health journey, and life :)
Negative experience: I've had a disappointing. While the actual appointments were ok (though expensive, and always late to start), the experience with the reception, bookings and orders have been disgraceful. They have debited money repeatedly without clear explanation, overcharging me multiple times. I had to spend a significant portion of an appointment with Kate Mccandless trying to work out what I’d paid for, and it turned out they had accidentally overcharged. Kate then charged me extra for the appointment, which seems ridiculous to me. The reception is offshore and never answers phone calls making it extremely hard to resolve the payment problems, or ask questions or change bookings. Overall the experience had been dreadful. They have attempted to remedy the situation but it doesn't change the fact that I've spent thousands with the intention to improve my gut and have got no where.
Hi Xan,
Thanks for taking the time to write a review. We welcome reviews from our clients as it helps people find us and get the help they need to recover from complex chronic illness. We care deeply, and want nothing more than to be able to support our clients on their path to wellness, recognising this was not your experience and are saddened that we couldn't meet your expectations.
We are a small team and and we do our best to provide the very best of care and sometimes errors happen, which occurred in your phone order of the format of a particular supplement. For this we are very sorry.
In terms of the charges, we have tried to resolve this with you and think there has been a misunderstanding, as we have not overcharged you, nor have we charged time for time working through your queries.
We are disappointed we couldn't meet your needs and hope you find someone who can accommodate your requests. All the best with your health journey.
Fantastic experience: The best naturopath and wellness clinic I’ve ever been too. The staff and practitioners go above and beyond to support me and my family in our health and wellness needs. I would recommend to anyone!
Nina we so appreciate your feedback! Glad you can see our heart to see people well :)
Negative experience: Terrible experience. Ordered a product express from them as they said Melbourne and I could get it quickly while I waited for my other one to arrive not express from America. After 5 days I contacted them to be told it’s coming from New Zealand and they’ll find out. After another week I hadn’t heard from them and asked for them to cancel my order as I wouldn’t have ordered from them (and paid $15 for express delivery!!) if I’d known it was going to be weeks. Still no reply from them and after 3 weeks my order has arrived from America before them.
Hey Monica. It's such a shame we weren't able to get the product to you in less than 5 days, and although we did send via Express Post to arrive within a week and in this instance our supplier couldn't meet the deadline, which should have been communicated to you. We are sad and sorry we were unable to meet your expectations, and as a small business realise that we cannot compete with international suppliers with top of the range freight capacity.
Fantastic experience: These practitioners are the very best.
Sarah you truly are amazing! Despite the challenges you've kept at it and now the real change begins and YOU DESERVE IT! We are SO happy for your wellness and wish you EVERY SUCCESS in every aspect of your life. WOO HOO!
Fantastic experience: I've been seeing Sarah Bakker, Kate McCandless and Steph Gadsden for several years. They have always been very professional, attentive and responsive. My health and wellbeing has improved tremendously. Truly brilliant practitioners.
Tanja, WE ALL KNOW that it is in fact YOUR DILIGENCE - not ours! Your dedication to this process, willingness to make the changes and and open-heartness to consider ALL possibilities has led you to success. What an inspiration you are!! xoxo
Fantastic experience: The support and health care that I have received from Merge Health has been exemplary. I have seen a significant change in my physical and emotional well being.
Great news Greg! We are passionate in seeing people get the best out of themselves and changing their lives… we are excited to see where you take your next step!
Fantastic experience: After years of going to Dr's and getting no were , no one believing me and my symptoms saying most was in my mind , or putting me on so many different drugs for pain , mental state etc all doing nothing seeing so many dermatologist who would send me on to others saying they had no idea what was happing to me , I finally found Merge Health , and have now been Diganosed with many conditions and starting a whome new treatment plan , food plan and health plan , they listen , understand, care and most importantly act . I can not rate them highly enough if I had not of found them I seriously don't think I'd be here .... A big thank you to the best team I've seen to help me with my health. Hopefully I can come back to the person I once was 7 years ago
Donna we are stoked to receive a review from you about your experience with us! Thank you for your feedback and generous words - this is what keeps us going and feeds our soul ! Can't wait to see what happens for you in the coming weeks and months :D
Negative experience: I am rating 1-star because I ended up severely underweight. A diet is only effective if the body is nourished. It is very challenging to maintain body weight eating primarily vegetables and supplementing everything else. The lack of protein to repair tissue starts to break down functioning organs and tissue and you have 0 energy. Also if you plan to send an email or make a phone call to clarify your current wellness plan be prepared to pay for a minimum 15 minute consultation.
Oh Alice it is such a shame we couldn't continue our care with you. There seems to be some misunderstanding regarding the diet, although since in the last few months we've not been able to get in touch with you, or had any response from you to our calls and messages, it could have been something easily rectified with with one of the 6 appointments you've rescheduled, or cancelled. We have a free messaging service available to all patients, which you were welcome to use at any time.
We hope you've been able to find someone that meets your expectations for your needs.
Negative experience: Poor communication and lack of support. It has been very frustrating working with Merge. I have been trying to get an appointment now for 2 months. The guidance I received from merge worsened my health, and when I reached out I was desperate to change strategies because I was getting sicker everyday. I never received any guidance regarding my degrading health. I take responsibility for missing one appointment and my following two appointments were canceled within hours of the scheduled time due to the practitioner being sick. My last appointment the practitioner did not show up at all, and has not responded to my emails. I have multiple test results with no follow up appointment to explain them to me. It wouldn’t be the first (or seemingly last time) I have sent en email with no response and have to chase them up for merge to act. When I have contacted admin about wanting to get in touch with my doctor Tania, admin told me to contact her via the message system merge uses. You have 500 characters to use. Not words but characters. That is including spaces and symbols. So there are no opportunities to explain things with any detail. However, it is all in vain as my messages to Tania were all ignored. To say the least, I’m disappointed with the service (or lack thereof) I have received and appalled at the poor communication, lack of respect and disregard for my health when I needed it most. Beware.
Hi Andrew. Thanks for your feedback and honesty. We’re aware there has been some reschedules for you and unfortunately due to COVID we’ve had the full effects, although this should never result in miscommunication. I know our team are across this with you and we are doing our best to resolve it should you wish to proceed. We’ll continue to discuss with you as to next steps.
Fantastic experience: So grateful for Steph and the team - Really helped me navigate through such a challenging time. Don't know where I would be without them - If your stuck looking for answers I would encourage you to give them a go. Thanks for all your continued help Steph
Our pleasure. We love seeing you doing so great! It can be challenging to understand and uncover what was getting in the way of your health, but you persisted, put in the effort and are seeing the rewards. Well done you!
Fantastic experience: Merge has given me back my livelihood. I was diagnosed elsewhere with chronic fatigue syndrome in 2021, and shortly thereafter I was left unable to work. I was told that I'd need to figure out how to live my life from the couch. I engaged with Merge because of their specialism in CFS. What I didn't expect was a truly holistic support structure to be built around me on what (unexpectedly) came to be a journey to health. Sarah has held my hand through some drastic dietary changes, which has resulted in truly remarkable shifts in my health. I was experiencing heart flutters, extremely dry and easily irritated skin, worsening eye sight, yellowed feet, gut health atrocities and a host of other things. Through food, every single one of these issues has subsided and are tangibly on their way to resolve. It's now easier to hear my body and understand its needs, making me feel like I have power back in my hands to manage CFS. Balanced with her honesty and kindness, Sarah has led me to reimagine the role food plays in my life and enthusiastically celebrates the wins with me. Sam has played an equally important role in my journey. Her empathy, insight and collaboration show that she's genuinely there for her patients and will do all she can to accommodate them. She's supported me to take the right supplements at the right point in time, helping me ease into this new and (unexpectedly) confronting path. With her help, I've broadened my own approach to personal health management to better factor my emotional, mental and social needs. Sam has helped me redefine health for myself, and I feel empowered for it. Sam and Sarah have given me my life back. I have the energy to work part-time, invite people into my home, and plan my future with confidence. It's been a rollercoaster, but I have no doubt I'll be working and socialising as I was prior to this syndrome taking hold in due time. The cherry on top is that the entire reception team are always kind, supportive and helpful, even when I've had a seemingly endless list of questions for them.
Amanda we are all SO impressed with your hard work and dedication to the process - because ultimately it’s YOU that went home and did the work. Congratulations on making a real change… for life !! #soproud #weloveyou #keepitup #noexcuses #youreamazing
Fantastic experience: When I had finished my Chemo and Radiotherapy treatment for my Throat Cancer in 2020 I needed help to restore my gut health, rebuild my immunity and most importantly do everything within my power to never let the cancer return. After a reasonable amount of research I decided to seek help from Merge. So we started the jouney with dietary change and a variety of tests including blood and stool etc to give a starting point for Merge to repair the damage done by my treatment and the cancer. They also introduced me to Mindfulness as part of the recovery. Now I feel better than ever and consistently remain at the same weight as when I was 21. Thank you to all the team at Merge.
Greg your commitment and dedication to the process is second-to-none, and so has been a pleasure to work with you. Keep up the incredible work in loving yourself back to health :)
Fantastic experience: The level of health care from Merge Health is beyond any other I have experienced. They have a heavy emphasis on wellness which suits me just fine. For long-term health, I way prefer a focus on wellness rather than pharmaceutical-based treatment. If you want a good level of control to manage your own health Merge Health can help you with that. I had the good fortune to work with Sarah and Steph. It is quite reassuring when you see the wide range of health indicators they look at. Even more reassuring is how they tinker with diet, supplements, and lifestyle to get you back to being well. If you have resigned yourself to being a sick person and given up, let Merge Health help you. I was so happy with Merge Health I encouraged my mother to see them. We now have a happier healthier mum who is now also a big fan of Merge Health.
Thanks so much Chris. It has been an absolute pleasure to work with you and your mum. We love seeing you gain your health back. The improvements you have seen in your health is a testament to your determination and willingness to take the steps needed, albeit some challenging, you have never given up.
Fantastic experience: Awesome work and consultation! Very deep questionnaires and suggestions to be healthy and the best version of yourself .. Highly recommend *****
Hey Muriel - your feedback on our processes and information collection is so lovely to hear! We’ve spent over ten years working on this and is something we hear from clients regularly… and in the end, it’s the work you do that makes the difference… so we are thrilled that our processes have help get you into a space of being your best self. Can’t wait to see more of that :)
Negative experience: The first couple of months with Merge saw positive results - I had more energy and felt better on the paleo style protocol. However it didn't evolve to be a good overall experience, partly to do with me not having the funds required for their model of treatment. My friend and I both tried Merge for our gut healing journeys, and both had disappointing experiences. Speaking for myself: a) I felt very much like a transaction in my appointments and encounters b) made to feel like I was waisting the naturopath's time when I would ask follow up questions c) I was put on a protocol that caused half the hair on my head to fall out, with no warning that this could happen. It was traumatic for me, and the practitioner did not know what to do about it - kept blaming it on stress, when the hair in infact started falling out way before I experienced stress (and after I started the protocol). I ended up having to spend hundreds of dollars elsewhere to get help for it. d) I would always leave appointments feeling confused and unclear as to the practitioner's approach, and didn't feel empowered by her advice. My friend and I both still debrief to this day about how bad our experiences were. I'm passionate about good quality, holistic healthcare and caring practitioners and so that's why I've taken the time to write this review in the hope that it might help someone else think twice.
We are shocked and saddened to receive this feedback as it does not match the reports you gave us when in care or the positive relationship we felt we formed with you. Our clients are so important to us and we go above and beyond to serve them. You were no exception. We are sorry to hear that we didn’t meet your expectations and we really hope you get the support you need to move forward with your health. We truly wish you all the best.
Fantastic experience: After years of fatigue, insomnia and gut health issues, I finally have some health answers and can move forward with a treatment plan with hope for even greater health results. With several tests completed (that my GP never offered), a change to my eating habits (I thought I already ate well), and additional supplements, I am already sleeping better, have more energy, have far less gut issues and just happen to have lost those few extra stubborn kilos. Steph and Sarah are both professional practitioners with a wealth of knowledge. I can’t thank them and the Merge Health team enough for their compassion and expertise. The new me is so grateful
Thanks Melissa! It’s a pleasure to work with you. So wonderful to hear how well you are doing! Well done you!
Positive experience: I've so far only had 2 appointments, and found staff & practitioners to be kind and lovely people. I'm impressed by the level of knowledge of Steph Gadsden in relation to my particular health challenges, and for the first time in years am feeling some *actual hope* my condition can be significantly improved. Sarah's commitment to patients is genuine and much appreciated.
Thanks Tasmin for your kind and thoughtful words. We really appreciate it.
Fantastic experience: I have consulted with Stephanie, Kate and other members of the Merge Health team over the last seven or so years in relation to optimal health. I have also attended Merge events and heard other practitioners speak. As well as offering a beautiful nurturing space, I always appreciate the depth of knowledge and specialisation the Merge Health team offers and their realistic, wholistic and integrative approach to wellness. Their online service, and being able to order vitamins online, are great additional services I really value. I highly recommend this passionate and knowledgeable integrative naturopathy business.
Thank you for your kind and thoughtful words Anna. Your recommendation and words is what keeps us going and we are so thankful for your feedback.
Fantastic experience: Highly recommend. Saw Sarah Bakker - very knowledgeable and the health plan she mapped out for me was easy to follow. After changing my diet and taking Basica, I feel so much better. My fatigue has lifted and I’m sleeping better, which of course helps my mood drastically. Thank you Sarah
Thanks so much Casey ! Sarah is passionate about putting together a straight-forward, food-focussed plan which makes a huge difference in such a small time frame as you've highlighted. Your feedback is so valuable and appreciated.. thank you !
Fantastic experience: I went to Merge Health because although I was eating relatively well (or so I thought) I just didn't feel quite right. I had serious energy level issues and was sleeping poorly. My GP had a look at all of the bloods that I had done (as ordered by Merge Health) but could not see anything amiss and suggested perhaps it was simply premenstrual symptoms and or peri-menopause. At Merge I was put onto a new diet with supplements that immediately saw an improvement in my energy levels. Without going on and on what I will say is that I thought I was feeling ok, just perhaps a bit flat but I didn't realise how bad I was feeling until I started feeling better. I am now running 3 times a week (for the first time EVER). I cannot recommend Merge Health more highly, the entire team are friendly and so supportive.
Amy we can't thank you enough for such a generous review. You have been an absolute pleasure to treat - trusting, dedicated and have, of course, given yourself to the process which has resulted in the amazing outcome you're now enjoying. Can't wait for the running updates... maybe club racing soon ? xo
Fantastic experience: Professional, on point, practice with considered treatment therapies and strategies tailored to individual client. Highly recommend.
Hey Kitty! Thank you for your kind words and honest feedback. We so appreciate your feedback during this time of craziness, and know that ultimately the dedication of the client is what gets them to wellness. We are certainly privileged to have such clients. See you soon :)
Fantastic experience: The team at Merge health have been nothing but amazing! I've not seen a naturopath before, who could hone in on the problem so quickly, and come up with an effective plan to help my health. Could not recommend them more!
Thanks so much Stef. You have been such a pleasure to work with! Great to see your energy up and health back on track! You are kicking goals! Well done
Fantastic experience: Professional, friendly staff who deliver an excellent service
Thanks Robyn! Your feedback and ongoing commitment to the process is inspiring. You and the family are a pleasure to treat, and talk to :)
Fantastic experience: Kate, Steph and the team are wonderful, they take extra time and consider all possible influences affecting your health. The Merge health team are passionate about natural health and leave no stone unturned in reaching your highest health achievement. I started using Merge when I was diagnosed with Ceoliac Disease and wasn’t seeing improvement with just following a gluten free diet. Kate was able to quickly get my health back on track so I could begin healing. I still regularly use merge for any health concerns that arise. I highly recommend Merge health for no matter what stage your health is at.
Dallas your commitment to the journey has been the reason for your success... leaving no stone unturned matters when you use the new insights to make change... your willingness to turn more stones is inspirational... keeps us sharp and continuing to do what we love doing - helping people like you.
Fantastic experience: Merge Health is an amazing place to get your health and well-being back on track. I’ve enjoyed my sessions with Kate the nutritionist/naturopath. She’s very supportive, knowledgeable and understanding of my issues and concerns. I highly recommend the team here!
The opinions of friends in the research industry matters when they experience for themselves the benefits of an open mind - one that you have certainly demonstrated by seeking us out. You are such a pleasure to treat - and just happen to be such a lovely person to boot :)
Fantastic experience: Kate is the most incredible and talented person! Her consultations are so thorough and she genuinely cares about her client’s health and well being! Her goal is for you to be your best self and have your health optimally functioning! I’ve had 2 consultations so far and I have already obtained an enormous amount of insightful knowledge about my health. I highly recommend Merge Health!
Jess your comments are so kind! Thank you for your care to post such thoughtful words and we're truly chuffed to see that you have had such a great experience so far. Can't wait to see you fly before you know it :)
Fantastic experience: Merge Health is a fantastic clinic for those who are seeking functional medicine practitioners who incorporate a holistic approach with various modalities. I personally have seen Kate McCandles for years, her expertise are amazing and she works hard to find the correct solutions. If you are sick and Doctors can't find the answers... I highly advise you to get another opinion at Merge. The amount you will learn about your body, lifestyle choices, body upgrading options etc makes every consult worth every dollar. If you need to optimise your health - this is truly the place to go to. Don't know where I would be without Kate- outstanding, supporting and continuous upskilling practitioner!
Thank you so much Steph - you’re a Gem to work with obviously - none gets ahead unless they put the work in, and you of all work the MOST!! ❤️
Positive experience: The Nautropath’s are incredibly talented and really listened to what I had to say and all of my symptoms. They were really sympathetic and caring. However, on every single occasion, whether it be a consult, purchasing supplements etc, I was overcharged or told the wrong price. Not going to name names, however 2 staff members told me something would cost $150, then I was charged $275 and told it was that price all along. After my first consult and purchasing a supplement, I was overcharged $18. Every single time, I’ve had to ring and request refunds or ask as to why I have been charged an amount different to what had been discussed me. I was always ‘in the wrong’ despite my husband listening to these conversations and the prices discussed. Very lovely staff members, however it was grossly overpriced and because of the constant miscommunication and mix ups with pricing, I won’t return.
Hey Ainslie. Thanks so much for your valuable feedback - sounds like we need to improve how we clarify pricing for our clients. The first consultation, the Wellness Kickstarter is $150, and consultations with functional medicine practitioners are $275. I can see how that may have been confusing and we will take your feedback onboard to make this clearer for future clients.
All of our prices are on our website - https://mergehealth.com.au/book-appointment/charm/, and sent out in our Wellness Pack with your first appointment confirmation.
We wish you well in your future health endeavours and hope that the comprehensive treatment plans you've received are a foundation to get you going during this crazy time :)
Fantastic experience: Lovely staff, great customer service. Knowledgeable practitioners that listens to you and bring results quickly.
Sunny your feedback is super encouraging when times are tough! Thank you for your commitment to the process, and a willingness to stick to changes needed to get you to where you want to be :)
Fantastic experience: The entire team at merge are extremely caring and helpful and have suported me through my journey back from terrible long term health issues to good health . Kate is the most knowledgeable person on all things health i have ever meet and i am very grateful for all her hard work thankyou
Sam you are one of the most committed clients, and clearly on a mission to get well. You are pleasure to work with, and hope that through this your friends and family can see the real you that was busting to get out :)
Fantastic experience: Merge Health has been the most supportive clinic I’ve ever been to. I’ve seen Kate McCandless, Dr Wesley Ang and Stephanie Gadston. They’re all great practitioners who really cared and gave me treatments that have helped me feel well after I had been feeling off for a few months. The process of starting treatment and consultations was really easy thanks to Sarah who is the Patient Advocate. Sarah answered all my questions with so much grace and she helped me get set up in the patient portal so that I could get updates from my practitioners really quickly. I highly recommend Merge Health if you’re wanting to feel well again. Stephanie and Kate are really grounded and down-to-earth practitioners, I really appreciate everything they have done.
Thanks Ingrid. It’s our absolute pleasure to support you back to full health!
Positive experience: I have been working with Steph (Naturopath) and Oscar (Chinese Medicine Dr) for a year now and they have been a fundamental part of my recovery and healing journey from CFS and getting me back to the point where I feel like I am myself again. They were the first to acknowledge that something was actually wrong and I felt so relieved to finally have some answers for what was going on. I am so grateful for their help, support and expertise. THANK YOU! The service is expensive and not something I could have done without the support of my family, but it has been so worth it after seeing how much I have progressed.
The only way you can get well is by doing the work - which you obviously have !! We appreciate that its an investment of time and money, but know that for some people, getting back to work, or being about to play with kids, or just having their 'spark' again, makes all the difference in the end. Well done for prioritising yourself to get well again :D
Fantastic experience: Thank you for being so awesome! I recently attended some of your workshops and also did a 'Wellness Kickstarter'. The Wellness Kickstarter was a great introduction into your services and I learned heaps about my health. Looking forward to learning more.
Thanks James! Hopefully you’ve been able to action the tips that meant the most to you, and that you’ve already seen a difference. Can’t wait to hear of more health successes in the future.
Fantastic experience: Total team of passionate Naturopaths that is about total wholistic wellness!
Thanks for your feedback Darion! Of course it’s only valuable if taken on board and actioned which clearly you have. Looking forward to future thoughts in our clinic.
Negative experience: WARNING - Do not go to Merge for the advice of their GP’s. They have two and both are shockingly poor. Inaccurate record keeping, insensitive bedside manner, very poor communication, lazy in their practice- neither of them reviewed my patient history which is the whole purpose of going to an integrative practice. And today when I was referred to a specialist (which I had to specify myself- apparently they don’t know any Gastroenterologists themselves) I found basic errors in the referral documentation they wrote. I am unsure as to how they are continued to be allowed to practice. Jad Patrick- one of their Natropaths has been fantastic and I highly recommend.
Hey Thomas. Thanks for your feedback online. Of course we have taken note of that at the time and followed through with the practitioners. Very sorry we didn’t meet your expectations.
Fantastic experience: Having the opportunity to observe at Merge Health has been such an invaluable experience. I have learned how fundamental it is to have a co-operative and communicative team, which sets the foundation of a successful clinic. Seeing first hand how integrative medicine at Merge Health has helped shaped lives for the better, has truly been such a motivating and humbling opportunity to experience.
Thanks for your kind words Fallon. We loved having you in the clinic and look forward to seeing you succeed in your future naturopathic career
Fantastic experience: My personal experience dealing with Steph & the rest of the crew @ Merge over the past year has been a very positive one. With a wealth of knowledge across a range of fields I can definitely recommend them to anyone looking to improve their health & wellbeing. Thank you!
Michael can’t thank you enough for your comments. This is what keeps us going and working to be better. Thanks so much for your time to review us
Fantastic experience: AMAZING services, they have everything you need in on place. Each practitioner goes above what is required to help you. Recommend to everyone. Also have knowledge about Veganism. Thank ya'll.
Victoria you are an inspiration and make our job SO much easier when you're so motivated and serious about your health! Thanks for your kind review :D
Fantastic experience: Exceptional Integrated wellness clinic. Medical Practice, Naturopathic, Body work, nutrition. Science based integrated medicine. Ideal for the chronicle unwell.
Thanks for your feedback Robin! Your opinion of our team and support staff interaction means the world to us. Thank you!!
Positive experience: Hello Merge Health. I have never been to your practice, not do I intend to. I am however giving you a one star rating because of a recent interaction you have had with a close acquaintance of mine. Your unfair business practices are unacceptable and should be exposed. Hopefully a low rating will help other prospective clients avoid a poor experience. ----------------------------------------------------- UPDATED (03/08/2018) I have been informed that the situation had been rectified. Thank you for your responsiveness on the issue.
Hi there Daniel. Thanks for your honest feedback. We have all of our clients sign a treatment and consent form as to our practices before they begin treatment. We have no record of anyone without a signed agreement so would be appreciative to know who you are referring to in our system and so would be grateful to know your associate so we can work to resolve them and improve our client interactions for future. Please either post here or email us at [email protected]. Thanks again for your openness in this.
Fantastic experience: I’ve been receiving naturopathy, dietitian, traditional chinese medecine + acupuncture as well as GP services at Merge Health for up to two years now and can probably only begin to state how fantastic my experience has been. I am recovering from chronic fatigue syndrome caused by a parasite and numerous other digestive disorders. Merge Health has picked up numerous things that my CFS specialist never uncovered and as a result I’m continuing to improve much more than I would have. The staff at Merge all work with such enthusiasm, empathy, dedication and honesty that I’ve not seen elsewhere. They actually really care about getting you better! It’s also pretty much a one stop shop for many ailments too owing to the number of services they offer and the system they have in place allows each practitioner to get up to speed instantly with what other practitioners have been doing with you. I don’t need to go anywhere else now. Very highly recommended!
Steven you are a delight to treat and we love seeing the continue progress you've made as a result of your dedication to wellness. You're great fun to have in the clinic too!! Thanks for your feedback
Fantastic experience: After having my son two years ago I have struggled with my weight and also severe anxiety and fatigue. I went to Merge Health looking for help. In the past I avoided naturopathy because I thought it was just all about getting sold supplements that aren't needed. But what I found was the complete opposite! Kate, Steph, Wes & Deana helped me to get tested to verify the need for specific supplements, which after taking for over three months now have found my anxiety levels decreased and I rarely need a daytime sleep now. Three weeks ago I felt ready to start an exercise program which, for years has felt like an impossible step because exercising used to make me feel worse. The quality of my life has definitely improved because of the team at Merge health, so I can't recommend them enough. Well worth the investment.
Your honest feedback is very much appreciated. Nothing rewards us more, solidifies our purpose in this little community as knowing that our efforts result in you getting your mojo back. Thanks so much.
Fantastic experience: I've had on going health issues for many years and have seen a huge number of providers for help. Merge health is the best place by far. They are completely committed to getting to the root of the cause. Stephanie uncovered so many things about my health that I just wouldn't have known otherwise. And my health has improved dramatically because of this. Love these guys!
Your commitment to the process is the real reason you're discovering new things about yourself Sal. We are complex beings and whilst our treatments are often simple, it's the dedication of the patient that truly gets them well again. Thanks for your honest review.
Negative experience: selling supplements (which contradict with my meds) prior to getting test results. unable to get any explanation. just a waste of time!
Dear Eleanora,
In addition to our private communications, I realise I had not responded to your public complaint. Thanks for your patience for me to response whilst I have been on leave and responding to the many emails and messages accumulated.
The nutrients prescribed by us that you have expressed concern about are contained in the supplements you were taking when you first arrived at the clinic, and which you stated to be taking for some time.
None of the supplements given to you was incorrectly prescribed and is not contraindicated in the official medical product information of your prescriptions.
Our receptionist felt threatened by your behavior in the clinic, so made the refund in order to alleviate the situation quickly and has been very distressed since.
Given this, I suggest seeking an alternative healthcare service.
We wish you the very best and every success in your future healthcare.
Give your opinion about Merge Health:
Merge Health appears in the following listings:
Other nutritionists that might interest you
Enterprise Fitness
Optimus Health Group
North Richmond Community Health
Toorak Medical Centre
Add your professional profile to our directory for free
If you are a nutrition professional and want to appear in our guide, send us the information about your center and you can appear completely free of charge.