Vive Health Foods and Natural Medicine Clinics
Information about Vive Health Foods and Natural Medicine Clinics
Opening hours
- sunday: 10h-16h
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: 8h-17h
Vive Health is a multi modality natural Therapies Clinic and Organic Health food Store.
Our comment from Nutrifinder.net about Vive Health Foods and Natural Medicine Clinics:
Vive Health Foods and Natural Medicine Clinics is dedicated to providing a comprehensive range of health foods and services. Customers appreciate the knowledgeable and friendly staff who are always ready to assist with any inquiries. The clinic is known for its exceptional natural health solutions, with many satisfied clients praising the effective treatments they have received.
Visitors have expressed their appreciation for the personalized care provided by practitioners like Matt and Dr. Ellie, who are recognized for their expertise and commitment to listening to patients' needs. Many clients report feeling confident and at ease during their appointments, leaving with clear health plans tailored to their requirements.
While some customers have encountered challenges with specific situations, such as product returns and appointment scheduling, the management has actively engaged with feedback, indicating a willingness to improve service quality. Overall, Vive Health is favored for its extensive range of organic products and professional health care service, making it a trusted destination for those seeking natural remedies.
Experience the welcoming environment and exceptional service at Vive Health, where you’ll find quality products and a dedicated team ready to support your health journey.
Vive Health Foods and Natural Medicine Clinics: Reviews
Negative experience: The staff won't let you buy herbs unless you can prove you need them. Laughable. I'm in the store to buy the things that I need, not be told that I don't need them. They're not illegal or regulated, sell me what I'm asking for! It's no wonder people are always sick.
Hi Luke, I'm really sorry you have had this experience in my store. I absolutely hate this type of situation and would love to know more about how this has happened. There are some restrictions we have to follow but it is our job to make your requests work for you. Is there a chance I could call you to discuss what has happened and how to make it up to you?
Regards,
Matt
Fantastic experience: If you have been thinking about whether to book that appointment, do it! I felt so listened to and comfortable with my appointment with Matt, he is really wonderful at his job and I’d recommend him to anyone & everyone!
Thank you Shannon. Absolutely love being about to help out.
Matt
Fantastic experience: Great service and extremely helpful advice.
Thank you for you review Julie. It is always great to be able to help where we can.
Fantastic experience: Matt is equipped with the knowledge n science of remedying the body’s ailments. The shop is stocked with healthy alternatives to the usual supermarket greats . Expect Health Living
Fantastic experience: Renata is the best! She is the only one I trust to look after my neck. She knows exactly what she is doing, and you can feel she loves what she does. Highly recommend
Thanks for the Renata shout out Juliana. She is an amazing practitioner. We love her even more now she won her business award for health :)
Fantastic experience: I’ve been going to Vive Health for just over a year now, and I’ve always had the best service. The staff are incredibly knowledgeable, friendly, and genuinely take the time to listen. I always have a positive experience and leave feeling confident about the advice given. It’s reassuring to know there are natural options available, and the team at Vive Health provides expert guidance in a supportive environment. Highly recommend to anyone looking for quality natural health advice and care!
Fantastic experience: I felt very much at ease in my consultation and most importantly, confident with suggestions, advice, diagnosis and treatment plan offered. Thanks Matt x
Aww...thank you for the lovely review Helen. It is an absolute pleasure :)
Fantastic experience: I am beyond satisfied with Ellie's first time knee treatment. She was knowledgeable, caring, and ensured my comfort throughout the entire process. Highly recommend!
Fantastic experience: Dr Ellie has been so amazing with me. I went to the appointment feeling sore and left the appointment free from pain.
Fantastic experience: Dr Ellie Plassan of Osteobliss has fast become my favourite Practitioner of all-time. She is amazing. I’ve been fully untwisted in my spine and feeling great again. The rigours of my work as a Gardener always have my aging body in knots. Knot any more. Can’t Thank you enough Dr Ellie and I know my Wife is too as a new patient. Highly Highly recommended a visit to this angel in disguise. 10/10 Osteo Bliss!!
Fantastic experience: Dr Ellie came highly recommended when I was desperate for pain relief. Her caring cheerful nature and professionalism is amazing. I would highly recommend Vive as an allied health provider.
Fantastic experience: Matt and the team are so friendly, knowledgeable and helpful. They really took the time to help our family get on top of some significant health problems, they were much more helpful in finding solutions than any other health practitioner we saw, and we actually saw results! I am so relieved we’ve found Vive and I know where I’ll be going for all future health issues!
Fantastic experience: Ellie has magic hands. I have suffered twice now from recurring bulging disc and each time she has saved me. Cannot recommend highly enough.
Thank you for your review Michael. So glad to hear you have had success Osteo. Ellie is great with the discs. She has helped me with the exact same thing! Matt
Negative experience: Hi there I was a little disappointed after being referred to Ellie, after one treatment she said I don’t think she would be able to help which I thought was a bit strange considering this is what the clinic deals with all the time Just disappointed ☹️
Scotty we feel your frustration and disappointment. Ellie does her best to help everybody but she also tries to be as transparent as possible. She wont keep seeing people if she is not confident she can help. If you'd like some better understanding about your particular situation please call me on 3399 1002. Matt
Fantastic experience: Vive is much more than just a health food store. Apart from the amazing goodies in stock, the staff are incredibly knowledgeable and willing to listen and help. The supplements they stock are the best and they are never too busy to help you find what you need. The practitioners who work out of Vive are also amazing. I left the area years ago but still travel back because of the fantastic community they’ve created. You’re always welcome at Vive.
Thank you for your review Michelle. You are so kind. We love you being apart of our family for so many years!
Fantastic experience: I have been attending Vive Clinic for many years. Matt Steinacher is a highly qualified Nutritionist and Naturopath. He has helped me with my chronic pain as well as nutrition and dietary assistance. He is very approachable, friendly and professional at all times. I have great confidence in his knowledge and in the information which he imparts. Recently, I have also been seeing Dr Ellie Plassan from Osteobliss within the Vive Clinic. Ellie has given me great relief with my lower back problem. I am very grateful to Ellie for her expertise as an Osteopath and I find her approach to my treatments thorough and informative. She has a delightful personality which makes my treatment a pleasant experience. Vive’s Organic Food and Health Shop has everything to offer the whole family. The staff are always very helpful and friendly. They have great knowledge in all their products. I have no hesitation in recommending Matt Steinacher and his amazing team at Vive.
Thank you Pamela. Thank you for writing such a lovely review. We are super lucky to have the team we do here. Vive along with the wonderful clients like yourself :)
Matt
Fantastic experience: I love everything about Vive. The shop stocks a great range of products, and the staff are all amazing - super-helpful and friendly. And the various therapists I've tried have all been wonderful too. Today I had a fabulous remedial massage with Renata, and feel so much better as a result. I couldn't recommend this place more highly!
Thank you for your review Diana. We are super lucky to have a experienced physio and remedial massage therapist like Renata. She is the best, and a pretty tops person too!
Fantastic experience: Great service and wonderful results
Thank you Natalie. We appreciate your review and the support.
Fantastic experience: Osteobliss provide excellent osteotherapy services, resolving many of my niggles from running as well as my on-going back concerns. Ellie is very friendly and professional.
Fantastic experience: Vive is my go to for nutrition advice and organic groceries. Their staff are all extremely knowledgeable and helpful. I also use their osteopathy services and find Dr Plassan excellent. She has helped me so much with my scoliosis and related issues.
Fantastic experience: Fantastic service, Ellie is awsome, very professional and my back and neck is really improving.
Positive experience: Always friendly and helpful. Have had the best care with Ellie and Matt prior to my total hip replacement. Now going back for some post care and lovin. Always promoting VIVE to my clients and friends.
Fantastic experience: I recently had my second remedial massage with Vanessa. She is super knowledgeable and has helped with recovering from some intense sporting events and niggling running injuries. I've also had a treatment with Renata and would highly recommend both of these wonderful therapists!
Fantastic experience: Wealth of knowledge and always so helpful
Fantastic experience: I was recommended to go see Matt by a pharmacy employee and I was really impressed with the knowledge and extensive care provided. During our consultation, a plan was put in place to aim for certain health goals I want my body to achieve. I highly recommend connecting with Matt and the Vive team for your health concerns.
Thank you for the review Simone. It was a pleasure to meet with you too.
Fantastic experience: Ellie’s expertise and personalized approach to treatment are truly commendable. She takes the time to understand my specific issues and tailors her techniques accordingly, ensuring optimal results. I highly recommend Vive Health Clinic and Ellie for anyone seeking effective and professional osteopathic care.
Fantastic experience: Ellie is the best oesto, i have been seeing her for 5 years Ellie sincerely cares about my health she is amazing...
Fantastic experience: Ellie Plassan the Osteo path is amazing.
Fantastic experience: Ellie is amazing ! Helps so much with all my upper body tightness and try to go regularly to stay on top of it. I would highly recommend Ellie to help!
Fantastic experience: So much knowledge and abundance of compassion!! Matt and his team are always very welcoming. Nothing is too much trouble for them. I feel very confident in the advice I get there. Thank you!!
Thank you for your review Sam. It is always so lovely to see you. M
Fantastic experience: I have been seeing Renata for years. She has seen me thru both pregnancies and post partum. Highly recommend
Fantastic experience: Vanessa is a professional, friendly and caring massage therapist. I highly recommend her for remedial massage.
Thank you for your review Natasha. We absolutely love Vanessa as well. Lucky to have her with our team at Vive Massage.
Fantastic experience: Thank you Vive for your wonderful service. I love your products! I finally found my favourite drink - Chi!
Thanks Karen, we love Chi as well.
Fantastic experience: Dr Ellie has in instrumental in assisting putting my health back on track. I'm very thankful to have found her.
Ellie is simply amazing. We are glad to hear you also found her Nicholas!
Fantastic experience: Ellie Plassan the Osteopath is fantastic! I’ve been going to her for about 2yrs and she is brilliant at what she does! Every time I go to see Ellie I come away feeling physically and emotionally better! Not only is my body realigned and I have less tightness and pain due to her treatment, I also feel more relaxed and happy due to her caring, friendly and uplifting nature!!! Ellie is an excellent osteo, but an even better person!!! I highly recommend her!
Ellie the person is incredible. It is lovely to hear you are feeling better for seeing her Jen. Regards, Matt
Fantastic experience: I’ve been going to Ellie Plassan (Osteo) for over a year now. She’s excellent. Knowledgeable, personable, and skilled.
Hi Susan, Thank you for your lovely Review. We are all massive
fans of Ellie. She is simple the best :)
Fantastic experience: Great service, great products and great people
Thanks for the review Dylan. You're a pretty cool fella yourself. Matt :)
Fantastic experience: I have been visiting Vive Health Foods and Natural Medicine regularly for many years. They stock an excellent range of health foods and I have always found the service to be professional and friendly. I have recently received Osteopathic treatment from Dr Ellie Plassan from Osteobliss within Vive. Ellie has achieved a result with my chronic neck pain which I did not think was possible and I am extremely grateful to Ellie for her expertise as an Osteopath. I also have regular consultations with Naturopath, Matt Steinacher. Matt is extremely knowledgeable, is very easy to communicate with and he takes great care in providing a very high standard of service to receive the best possible health outcome. I highly recommend the team, service and products available at Vive Health.
Thank you for your review Maureen. It's always a pleasure to see you and Pamela. Thank you, Matt
Negative experience: Was treated very aggressively by Matt while trying to make a follow up appointment with him. I am in shock
I’m sorry you feel like this Michaela. I was trying really hard fit you in for an appointment but you were not able to make either of the times offered to you (one of these being the next day). If you would like help finding a practitioner with more availability please let me know.
Regards,
Matt
Negative experience: Absolutely over priced!
Fantastic experience: Best shop in the area, no doubt about it. Healthy food, great variety and great prices. The customer attention is really great they helped you with everything you need
Fantastic experience: Matt, Linda and the other specialists I’d say are some of the most knowledgeable in Australia. Matt was extremely kind and helpful to me when I asked for some advice about a sleep issue over the counter. He gave me tonnes of advice and gave me some herbal tea to try free of charge. Next level thank you Matt
Thank you Robert. Its a pleasure to help.
Fantastic experience: Hudson is a great physician. Highly recommended
We absolutely adore having Hudson and Leia at Vive Health. Both are wonderfully experienced Psychotherapy practitioners.
Fantastic experience: I’ve had a frozen shoulder for 7 months and suffered painful days and nights. After the first acupuncture treatment I can now shrug my shoulders, move my arm out in front of me and even undress myself without help - it may seem like a small thing but it’s a huge improvement after only 1 treatment. I look forward to more treatments to see how well I can recover. I just wish I had considered acupuncture sooner
Fantastic experience: Thanks for your ongoing support of EveryMite - Thanks xo
Positive experience: Great little place great staff
Fantastic experience: I'm a postal customer. Ordered yesterday before lunch time and received in post this morning, on the other side of Brisbane. Thank you for the wonderful customer service.
Fantastic experience: Great range of products that suits people with a variety of different dietary requirements! Staff are friendly and super helpful.
Fantastic experience: Staff are generous with their help. Knowledge about alternative therapies is excellent. Highly recommend Vive.
Thank you Sue. Very much appreciate your review
Fantastic experience: Easy to deal with, prompt delivery. I would recommend.
Fantastic experience: Lovely people and great prompt service and delivery, thank you!
Fantastic experience: Great service and lots of variety
Fantastic experience: The staff are always so helpful with all our family needs. They always have the stock on the shelf and provide such a range of health foods. I've been anti-biotic free (chronic sinusitis) for 18 months since making this place my 'go-to' for ailments.
Fantastic experience: Excellent product range, and great service!
Negative experience: Staffs ability and desire to want to help is very hit and miss making for a very inconsistent experience.
Hi Naomi, I'm really sorry that you have had inconsistent experiences in our store. I'd love to hear more about how you feel and if there is anything that we can do in the future allowing for a more positive outcome. If you'd like to discuss anything please call me at any time. Matt 33991002
Fantastic experience: Great staff alway ready to help. Very knowledgeable and fantastic variety of products.
Thank you Robyn. It's a pleasure sharing fitness, health and wellness in our community with you.
Fantastic experience: awesome place !
Fantastic experience: I love this place not only the food and goodies. It the staff are amazing as well - go check it out you won’t be disappointed
Thank you Lance. We really appreciate your kind words.
Negative experience: Really disappointed with their customer service. Since moving to the area 6 months ago, I often shop here even though their prices are considerably more expensive than other stores. I asked if I could return some vitamin drops (again not cheap) after opening the box and noticing the seal was cracked and I was told I couldn’t as I had purchased the item in March. I don’t see why they couldn’t return this to the distributor regardless when this was purchased. I explained I only just got around to opening this and given I have been a regular customer if they would allow me to return the product. Again the answer was no. I am disappointed as I think this is a really poor way of treating customers and I certainly won’t purchase from Vive again. A gesture of goodwill goes a long way these days and clearly they are all about profit and not the welfare of their customers.
Hi G, Thank you for your valued feedback. We do regularly take returns for items purchased however once a long period of time has passed like in your situation it can become more difficult. Our goal is to always achieve a positive outcome for our customers although when our phone conversation was cut short it became even more difficult to achieve a friendly outcome for you.
When we approach manufactures for faulty items they like to know when it was purchased and when it was returned, batch numbers and exp dates as these are used to identify the product details so any manufacturing issues can be identified. While it is not only uncommon for a customer to want a return on an item that was purchased over 3 months ago there is also now a large degree of variables that may contribute to a product failing thus we no longer are supported by manufacturing in this situation.
I was hopeful to arrange a fair outcome for you although when you became angry and irritated and hung up on me this option became impossible. We pride our business on its service and professional support for all our customers and take great care to make sure high quality products, research and information is shared with our customers. If at any point you would like to continue this conversation I would be happy to and help you in a more positive way. Please just come and see me and I'll be happy to speak with you.
Regards,
Matt
Positive experience: Good shop. Not the cheapest but that’s organic. Staff friendliness is good and they are helpful and know their products. Members get a discount on Saturday so worth going then.
Negative experience: I have spent a good deal of money here over the years but was very disappointed by the customer service here when I was in yesterday. I use their water bottle service. Yesterday my tag wouldn't work and their software was down but using the online login they could see I had an account that was $70 in credit. Despite this they said I had to pay again to get water - they wouldn't let me get water and take the money off my account when the software was up and running again. It was one of the owners as well which made it hard to swallow. Walked away 'water-less' and very frustrated!
Fantastic experience: The staff were very friendly and so helpful. I would highly recommend this store.
Positive experience: Good range, average prices, staff aren't the friendliest
Fantastic experience: Real good acupuncturist there
Fantastic experience: Good range of products there. Has an alkafill alkaline water system out back which I swear is the best water you can buy!
Fantastic experience: Great place love the crew!
Negative experience: I don't know why but they often seem to lack interest in doing business whenever I speak to any females. I have a large order of supplements on REPEAT business that I wanted to set up with them but it seems they are too busy/lack interest to deal with me over the phone. In the past the male owner has been extremely helpful and has gone above and beyond which is why I like to go there as often as I can. In fact the male naturopaths who work there have been incredible despite it clearing out my wallet. Oh well, maybe they already have too many customers.
Fantastic experience: Great Organic food and health clinic serving a great range of groceries including a small range of organic fruit and veg, essential oils, water purifiers, organic cleaning products AND a good range or organic wines. Polite and very knowledgeable staff who are only too willing to help.
Fantastic experience: Vive Health has a wide range of products and qualified staff. Excellent gluten free selection. And now homewares too!
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