
Sunnybrook Health Store

Information about Sunnybrook Health Store
Opening hours
- sunday: (closed)
- monday: 8:30-18:30
- tuesday: 8:30-18:30
- wednesday: 8:30-18:30
- thursday: 8:30-18:30
- friday: 8:30-18:30
- saturday: 8:30-18h
Our comment from Nutrifinder.net about Sunnybrook Health Store:
Sunnybrook Health Store is a beloved hub for those seeking a wide selection of health foods and products tailored to various dietary needs. Customers rave about the fantastic range of organic and gluten-free options, as well as the accommodating nature of the store, which is particularly accessible for individuals with mobility challenges.
The store offers an impressive selection of specialty items, including vegan, vegetarian, and allergy-friendly products, making it a paradise for those with food restrictions.
Many shoppers appreciate the friendly and knowledgeable staff, who are always ready to assist with recommendations and answer queries. Online orders are handled with great care, often exceeding expectations with prompt delivery and careful packaging to ensure items arrive safely.
However, some customers have reported instances of less-than-stellar service from certain staff members, affecting their overall experience. While many find the prices reasonable considering the quality, others believe that some items are priced higher than at other health stores.
Overall, Sunnybrook Health Store remains a go-to destination for health-conscious shoppers and those with dietary restrictions, thanks to its supportive environment and commitment to high-quality products.
Sunnybrook Health Store: Reviews
Fantastic experience: Great range of products, friendly as well.
Fantastic experience: Loveliest range of the Australian heat-packs Warmies you can find in here.
Thanks so much! We love your Warmies!
Fantastic experience: One of the key points on health food map. Impressive stock and variety of health foods.
Thank you so much Alex! We hope to see you in store again soon!
Fantastic experience: We purchased 6 x 1l bottles of pure blueberry juice online. It was delivered on time and perfectly packed. The taste is great - less sharp than ther brands we have tried. The price is excellent - half that of our local health shop, including shipping.The best-before date is a year ahead . This is important because we have noticed other stores with product dated for 2024 - a year past the recommended date! Very good quality product at a very good price. Thank you - we ill be ordering regulalrly.
Thanks Keith! We hope you are loving your blueberry juice!
Positive experience: The best range of health food products by far in our area..not quite the personal service at the counter that I would have expected. But the range and wellness dispensary are world class!! Got the really grumpy unhelpful person again. Unless she owns the store she should not be there!!!
Hi kerrie, thanks for taking the time to leave a review. Glad to hear you are impressed with the range. If you want to discuss your experience further please call the store to chat with one of our managers.
Fantastic experience: An excellent choice of alternative foods etc.
Thanks so much James!
Negative experience: Google Review: 1 Star (Because Google makes me pick at least one…) I’d have left a “no-star” rating if it were allowed, but apparently even Google insists I give you a consolation prize. So here’s your mandatory star - treasure it like you did my fifty-dollar note under your suspicious microscope. To the stonefaced elder manning the register (whose face apparently runs the risk of shattering if you so much as crack a smile): • I was there to buy something, not audition for Interrogation 101. • Next time a customer hands you perfectly good currency, maybe refrain from performing an impromptu CSI episode to see if the note glows under your store lights. Pro tip: Smiling hasn’t (yet) been declared illegal, and greeting your customer politely probably won’t cause your face to crumble to bits. It’s called “customer service,” not “stonefaced suspicion.” All in all, thanks for the mild sense of drama, I was half expecting you to bring out fingerprint powder to dust my note. But until the day your expression can thaw from “ice queen meets bored banker,” I’ll be taking my business and my obviously authentic banknotes elsewhere. Cheers! NB: fingers crossed there’s not another AI generated generic response
Positive experience: Wow...just wow!!! I could've spent all day in here!!! I was looking for a certain product and Sunnbrook Health Store was the only place that had it. I'd never been there before. I rang and spoke to a lovely girl who said they had what I was after. I'm in a wheelchair and was so happy to see it is wheelchair accessible. Some of the aisles I knocked stuff off but that was only twice and a lovely customer helped me reach something that I couldn't get to. Of course I went in for one thing and left with about a dozen more!!! have a wonderful selection if you are dairy intolerant, gluten, egg, or other diet conditions. The staff are happy to help with anything and are just lovely people. I don't live close so I won't be able to be a regular "regular" but I will be back to get my favourite protein that isn't anywhere else and some goodies too!! Thank you guys. I am just so happy to have found you!!!
Fantastic experience: What a fantastic health store! Excellent service, knowledgeable staff, wide selection, high-quality products, and quite reasonable prices.
Thank you for taking the time to leave such a lovely review! We are so happy to hear you enjoy visiting Sunnybrook!
Fantastic experience: Absolutely love this organic health food store! They have a fantastic selection of high-quality products, from fresh produce to pantry staples and specialty items. The staff are always friendly, knowledgeable, and happy to help with recommendations. Plus, the prices are quite reasonable compared to other organic stores. It’s my go-to spot for healthy and sustainable shopping—highly recommend!
Fantastic experience: So much to choose from, bought delicious cherry juice.
Fantastic experience: Huge range of everything organic or for people with intolerances or food/ ingredient allergies. Fantastic to have in the neighbourhood!
Thank you so much for your lovely review Jasna!
Fantastic experience: Awesome service. Goods received in New Zealand quicker than I can get goods sent to me here in Australia (not yourselves of course!!) Order placed 30th August and received in New Zealand 5th September with great postage rate. Very much impressed. Your website will be the first I look at from now on when looking for food products. Thanks once again. Bill
Bill, thanks so much for such great feedback. I have passed on your review to our dispatch team and they are so glad that you are happy with our service. We look forward to continuing to provide you with great service and a fantastic range of products!
Negative experience: Counter staff rude and abrupt. Naturopath down the back was wonderful and kind and couldn’t be more helpful.
Hi Penny, thanks for taking the time to leave a review. If you would like to discuss your experience in more detail please call our store.
Fantastic experience: Nice variety of products
Thanks so much! We work hard to provide a great variety of products. We look forward to seeing you in store again soon!
Positive experience: Great range of stock, being a local it would be convenient to come again but I didn’t get the warmth I expected from such an inviting looking shop. Must have been the time I came in.
Hi Natalie, thanks for your review. We are glad you were happy with the range. We are sorry to hear you did not experience the warmth you expected from a family- owned small local business. We are always trying to do better so if you would like to discuss this in more detail, feel free to call our store. We look forward to welcoming you in store again soon. Warm regards, the Sunnybrook team
Fantastic experience: Lovely and supportive staff who allow you the space to browse. As a customer of over 10yrs, I value this store's range of Gluten Free options. Love shopping here!!
Thank you so much for your wonderful review! This brought a big smile to our faces. We really appreciate your feedback and look forward to continuing to see you in store!
Positive experience: Terrific range of vegan, vegetarian, organic and gluten-free foods, fresh produce and toiletries. Not for the budget-concious.
Hi Kris! Thanks for your feedback. We work hard to offer a wide range of foods for every dietary need and preference. We look forward to seeing you in store again soon!
Fantastic experience: A great place for all my low fodmap and fructose friendly items. Highly recommend. Fast postage and so far all items have arrived really well packed, especially fragile ones. My company of choice now!
Hi Kate, thanks so much for taking to time to leave such a lovely review. We really appreciate your support.
Fantastic experience: Huge array of products & helpful staff in the Dispensary.
Hi Martha, thanks so much for your feedback. We appreciate your support.
Fantastic experience: Love their range and that they ship to NZ thank you! Also, very friendly staff!
Thanks so much Emma!
Negative experience: Not great not terrible.. but I certainly don’t understand why they’re closed on Sundays. Honestly.
Fantastic experience: The goods arrived quickly in a timely manner and the goods were very securely packed for the destination. Very happy with the outcome and will be buying again from Sunnybrook health store.
Fantastic experience: I couldn’t say enough great things about Sunnybrook. It is a real gem, with isles of gf foods and products (including naturopathic services and products) perfect for one with Crohn’s disease! The service is amazing, all staff infuse care into service. An amazing place!
Hi Sarah, thank you SO much for this beautiful review. It has been shared with all the staff and has made us all smile today! We really appreciate your support!
Fantastic experience: Paradise for anyone with food restrictions!
Hi Adriana! Thank you for such a lovely review. You have made us all smile today with such a lovely comment. Thank you from the Sunnybrook team
Positive experience: Went there for Gluten Free breadcrumbs…well laid out store as I found them easily. Service was great and parking around the corner was convenient
Hi David! Thanks so much for taking the time to post this! We are so happy to hear you had such a great experience at our store!
- The Sunnybrook Team
Fantastic experience: Just received my order all the way to nj usa and I can tell why they were in business since '97. The packaging was really impressive and I can tell the item hasn't moved an inch since it left the store which was my biggest concern. Big thanks for taking care of your customers like that and hope to become a regular with what I got
Thank you so much for sharing your experience! We pride ourselves on making sure our orders arrive safely!
Fantastic experience: Great customer service and knowledge of product friendly staff
Fantastic experience: Handy shop if your into healthy living.
Hi Michael, thanks for your review! We pride ourselves on stocking a wide variety of products to help support you on your healthy living journey!
Fantastic experience: Staff are incredibly helpful and always willing to answer questions. Jay in particular has a wealth of knowledge and offer suggestions with a smile and never making you feel uncomfortable
Hi Mark, thank you so much for your review! It has definitely brought a smile to our faces today!
Fantastic experience: This is where we buy the best gluten free pasta, Bia-glut from. Getting it from Victoria to Queensland, in reasonable time, is a challenge for Australia Post though.
Fantastic experience: The staff are super helpful and friendly here and they had a great selection of Gluten Free/Coeliac food over Christmas which was easy to order online then pick up the next day without any hassle. Great supermarket with excellent layout and a huge variety of Organic cheeses meats and produce which is always very fresh and tempting. Their prices are also very reasonable for the quality of food and there’s also a great health care area with organic and natural cosmetics etc..I definitely recommend a visit if you haven’t been, you will love this place.
Positive experience: A fascinating place that has shown marked resilience in its ability to survive against incursions by nearby steak bank
Positive experience: Not very friendly staff, good variety of stock -especially gf, vegan etc. Most of it is very pricey compared to other health food stores
Fantastic experience: Great store, nice people
Fantastic experience: Grear amount fo product choices, and there is always something new to discover. Very pricey, the staff man there is following closely all the customers within the shop and monitors every gesture of the client. You feel like being more a potential shop lifter than a client. The naturopath is very friendly and loves to guide you with perfect advices and tips. This is a great place to shop from time to time.
Positive experience: Cool place
Fantastic experience: Great service. Great stock selections
Fantastic experience: I highly recommend Sunnybrook Health Store. Their customer service is exceptional, as well as their products. We don’t live close by but their online order and dispatch is so quick and easy. Very happy to support this business.
Hi Erica, thank you so much for such a lovely review. We are so happy that you had such a wonderful experience with us!
Fantastic experience: I ordered online from a state away and I was blown away by the customer service. I made a mistake with understanding the free postage and when I contacted them they were perfectly understanding. A couple of items needed substituting because the stock ran out, I was contacted and had the nicest chat with the dispatch fella. When my box came it was packed lovingly-yes lovingly, with little areas cordoned off, packing peanuts and each item was wrapped to ensure it wasn’t gonna break in transit. I even got a handwritten note and a little gift. If only every customer service experience was like this…These guys are so fabulous. I will be ordering from them again! Utility companies take note!
Hi Jazzy! We want to that you for such a lovely review. This has put a smile on all our faces!
Fantastic experience: Super fast delivery! Reasonable delivery fee. Happy with our purchase!
Thank you so much Rhiannon!
Fantastic experience: Prompt delivery that exceeded expectations. So thankful my favourite tea was available and sent without delay. Will certainly shop online here again.
Hi Sylvia! Thanks so much for taking the time to leave such a lovely review. We are so happy that you has such a great experience with us. We look forward to you shopping with us again.
Fantastic experience: Always helpful staff, great range.
Fantastic experience: Great shop, has everything for gluten free / coeliacs !!
Fantastic experience: Sells wheat grain 20 kg bag in order... great service
Fantastic experience: I ordered online. My order was packed and shipped so fast. They have a huge range of coeliac friendly products and I will definitely be visiting them when I go to Melbourne!
Thank you so much for your review Jessica! We look forward to seeing you in-store soon.
Fantastic experience: Very good place to buy specific products, gluten free, sugar free, etc. The service is nice and they always have new stuff coming. Not a place to buy the regulars because it’s a lit bit more expensive then the for eu stores, but it’s a very good place to buy the specific stuff that you need.
Thanks so much for your review Monique!
Negative experience: Rude service on the phone
Fantastic experience: Fantastic service and knowledgeable employees! Never disappointed and/or judged in store Highly recommend to anyone
Fantastic experience: A supermarket, nay an oasis for the dietarily challenged. Sunnybrook is a treasure trove of all things delicious for people with food intolerances as well as those who are simply choosing a life of optimal wellness. So many delights that I regularly face the paradox of choice but this is always a short lived dilemma as the friendly and knowledgable staff are ever at the ready to assist me in making my best purchases. The team at Sunnybrook along with the regular in store product tasting/sampling sessions, ensure my ongoing healthful culinary adventure and tastebud satisfaction. Many thanks for the educational and delicious journey so far.
Negative experience: So over the top expensive, and customer service appalling. Terra Madre and Bentleigh organics are far better value for money.
Fantastic experience: This has been my go to shop for years then I moved over an hour away but they have fantastic online delivery service! I have fructose malabsorption and adopt a mostly plant based diet and shopping here is so easy, all products have coloured dots to help you understand what’s better or ok for you. Then there is an entire nutrition section at the back, it’s a great store with really lovely people. Thank you
Fantastic experience: Lovely people, naturopath and selection of organic food. Not a bulk food place but they are starting to stock more bio plantplased packacked items.
Fantastic experience: Made gluten free shopping really easy! Postage is exceptionally quick and glass jars were packed with utter most care. Thank you!!
Negative experience: Wide range of items but I've found some of the staff to have a pretty poor attitude.
Negative experience: Was shopping at the store one day. I asked a lady at the counter if they had large eggs because they only had 600s. She later called the manager. He started questioning me. "What's the difference"? And then lectured me that the chooks don't specifically lay eggs the size we want and that they get what they get. It's the customer's business what they want to do with that product since they are paying for it with their money. You don't have to know what they're going to do with it and if you don't have large eggs just say so. You shouldn't tell customers what to do with their money. Remember that this is not the only health store around and certainly not the cheapest. I was a regular customer but this experience has put me off and haven't visited the store in months. I can find what i want elsewhere and not be treated with disrespect. Have a nice day.
Negative experience: Really poor customer service, very rude manager and staff.
Hi Alvaro, we are sorry to hear about your experience. Please feel free to contact us directly to discuss this. Thank you
Positive experience: Great place but soooo expensive. Daiya cheesecake being sold for over $20ea when they are only $6.49 plus tax in the U.S. Even if you convert to Australian dollars and add shipping/refrigeration costs. You can try three of the four flavours in the states for the same price of one here. The pizza’s are four times the price. It’s crazy!
Fantastic experience: Omg my son can't have dairy products, this store is a live safer yay yay yay
Hi Mellisa, thank you so much for your lovely review.
Negative experience: Didn't like it because it was vegan
Fantastic experience: This shop has an incredible array of all types of health foods. I would highly recommend it, especially if you are Coeliac. The staff were also extremely helpful and knowledgeable.
Fantastic experience: Great range of foods and alternative medicines
Fantastic experience: Fantastic selection of gluten free foods
Thanks for the lovely review Shane! We are thrilled that you you happy with the Gluten Free selection we have on offer.
Fantastic experience: The customer service here is beyond outstanding. We received some leaky water bottles in an online order and they replaced them very quickly with no fuss. Highly recommended
It's great to hear that you were happy with the service you received, Kylie. Thank you for taking the time to let us know.
Positive experience: Love discovering something new at Sunnybrook. Huge assortment of products, I'm always stocking up on healthy snacks, essential oils and vitamins. Would love to see more skincare in the future.
Thanks Monica! It is always great to hear that our lovely customers are enjoying the selection on offer. We will certainly take your feedback on board regarding skincare. Hope to see you soon!
Fantastic experience: Try the tofutti American cheese! Only place I have found that sells it.
Hi Bailey. Thank you so much for your review. We are so glad you love the Tofutti!
Fantastic experience: Huge range of vegan options!
Negative experience: TERRIBLE service. I paid an extra $15 for my order to be gift wrapped as a present for my elderly coeliac mother. When it arrived NOTHING was 'gift wrapped', it was just in a plain brown box with their advertising all over it and a ribbon in pieces on the top. NOT HAPPY, Will never shop there again. Would have given it zero stars if I could.
Fantastic experience: What an amazing place! Lovely People with truly beautiful ethics.
Thank you so much for your lovely review! We really appreciate your feedback.
Fantastic experience: Friendly staff and large product range. Found everything i was looking for
Fantastic experience: Caters for everything you can imagine.
Fantastic experience: Staff helpful, wants healthy products its all here
Positive experience: Dear though
Fantastic experience: Amazing health food shop. Great selection of GF products and health foods. Their staff are very knowledgeable and helpful. They generally carry products that you can't find elsewhere.
Hi Gailia, thank you so much for the lovely comments. Our staff work hard to find the best products and love hearing that you enjoyed shopping with us.
Positive experience: One of the few places you can buy free range bacon and other small goods locally
Hi Owen, thank you for your lovely comment, we look forward to seeing you again soon. Our staff work hard to try to find the best products for our local shoppers.
Positive experience: Sunnybrook is a great food store for those with allergies. Clear labels for those with gluten allergies, dairy allergies, fructose intolerances and nut allergies. Haven't been to many other organic shops but we found some good allergy free bread mix and gluten free pasta. Huge range of Orgran products too.
HI Bryan, thank you for the lovely review, we try to be different than other health food stores by focusing on food allergies and intolerance and also having your full range of organic and wholefood products.
Positive experience: Friendly professional service. Ordered Tuesday and had the Gingerbread House & Tree delivered in Sydney on the Thursday. Kids lining up for the taste test. Thanks
Hi Larry, thank you for the lovely reply, we love Christmas time!!! Glad we can help with your allergy friendly Gingerbread House and Tree.
Negative experience: I went to this shop recently to exchange a product (which I bought recently) that was expired. There was a lady at the counter who was not helpful in resolving the matter. She kept on arguing and when she realised she was wrong she responded very rudely. I find that customer service is zero at this store, they need to know how to treat their customers !!
Hello, so sorry to hear about this experience. We pride ourselves on good customer service. Can you please contact marketing directly, please call into the shop and ask for Marketing M,W,F and ask to be connected to marketing.
Kind regards
Kristina
Positive experience: Very good selection, and nice staff. Prices are a bit varied - some decent prices but others way too high compared to other health stores for the same products.
Thank you for your reply, we greatly appreciate your feedback, please stop back in to the store soon.
:-)
Positive experience: Organics, vegan food, vitamins and supplements are among the items you'll find at Sunnybrook. Nice staff and great range at mid-range prices.
Thank you for your reply, we really appreciate your feedback. Please stop in the store again.
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