
Growlife Medical Highgate Hill

Information about Growlife Medical Highgate Hill
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-18h
- wednesday: 8h-18h
- thursday: 8h-18h
- friday: 8h-18h
- saturday: 8h-12h
Growlife Medical Highgate Hill is a thriving family friendly medical centre. Our General Practice doctors & Allied Health professionals believe in better health through connection of individuals, families & communities.
We are a multidisciplinary medical centre with a particular focus on early life.
Medical services available at our Highgate Hill medical clinic include:
General Practitioners
Telehealth consults
Pregnancy Care
Antenatal Classes
Lactation Consultants
Child Nutrition Group
Iron Infusions
Women's Health Clinic
IUD Contraception & Birth Control
Circle Of Security
Vaccinations
Allied Health Services
Book online or call on (07) 3036 4081
Find us at 109 Gladstone Rd near bus stop 11 "Gladstone Rd at Dornoch Terrace".
Our comment from Nutrifinder.net about Growlife Medical Highgate Hill:
Growlife Medical Highgate Hill is a highly regarded healthcare provider in Australia, renowned for its warm and friendly atmosphere. Patients consistently highlight the following strengths:
- Exceptional Care: Many users report a warm and caring experience, with doctors who take the time to listen and genuinely care about their patients, especially in pediatric and women's health.
- Knowledgeable Staff: The medical team, including GPs and specialists, are frequently praised for their expertise, thoroughness, and understanding of various health issues.
- Family-Oriented Services: The clinic offers excellent services for families, ensuring that children feel at ease during visits, which is supported by a range of specialists including lactation consultants.
- Responsive Administration: The reception staff are noted for being efficient, helpful, and kind, contributing to a generally positive patient experience.
- Accessibility: Patients appreciate the ability to see different doctors without long wait times, ensuring continuity of care regardless of the GP consulted.
However, some feedback reflects concerns regarding:
- Appointment Scheduling: A few reviews mentioned occasional delays and scheduling issues, which have sometimes led to frustration among patients.
- Communication Gaps: Instances where patients felt their concerns were not fully addressed or where administrative issues arose, although efforts are being made to improve these aspects.
Overall, Growlife Medical Highgate Hill is committed to providing a supportive and effective healthcare environment, making it a trusted choice for many families.
Services and Treatments
Growlife Medical Highgate Hill: Reviews
Fantastic experience: Always a lovely and warm experience. All the GPs are great. The reception staff are also lovely and sweet. Very knowledgeable GPs especially for children and women's health
Hi Dr Dashti Thank you for taking the time to send us your review. We are extremely happy that you have had a great experience with the GPs and Admin team.
Fantastic experience: Great continuity of care, no matter which Dr you see. Which means you can always get in to see someone.
Hi Mark and Bron Thank youf or sharing your feedback with us
Fantastic experience: Aaron and the team are amazing with everything from your personal health to the administration.
Hi Paul Thank you for sending through your feedback, it is very much appreciated and will be shared with the team.
Fantastic experience: Fantastic doctors, great service and location.
Hi Nicola, your review and your loyalty is appreciated. Thanks
Fantastic experience: Just a wonderful bunch of people who clearly love their jobs and looking after the kids and adults that visit them. They take the time to listen. We've never felt rushed or just like a number, and the attention and care they show to our children is second to none. The fact that our 4 year old was able to visit for vaccinations and a flu shot and there were NO TEARS is a testament to their wonderful nature. The team at Growlife Highgate Hill have been out family doctors now for a number of years and we couldn't recommend them more highly.
what can we say Lee? Thank you so much. That brought a tear to our eyes. Growing healthy children, families and communities brings us nothing but joy and we love every day. Thanks for your kind words. Growlife Medical
Fantastic experience: Growlife Medical has the most friendly, helpful staff I have ever encountered at a medical clinic. Sonja Morgan is so attentive. She maintains eye contact & leans forward in her chair to assure you of her attention. She asks questions based on the info you have given her her and is just a delight to consult with.
Thanks for taking the time to leave such a thoughtful comment Fiona. Dr Sonja Morgan is such a gem we are lucky to work with her. Glad you were delighted! Growlife Medical
Fantastic experience: Haven’t had a regular GP for 5 years and chose Sonja after viewing her profile. What a kind, personable warm woman. I think I’ve found my new regular GP. Very happy with my consultation.
Thanks so much Frances. We will be sure to pass your kind words on to Doctor Sonja. Glad you've found your regular GP! So important for long term health. We look forward to seeing you again
Fantastic experience: We've had have a consistently good experience with the doctors and nurses at this practice since having our first child. They're kind, thorough and really good with babies and children. We also LOVED the music therapy classes with Amy!
Hi Alice, glad you have felt cared for over time at Growlife Highgate Hill. We're glad you enjoy the Songlife music therapy classes with Amy, and hope to see you next term!
Fantastic experience: I feel so supported by Jane - she has to be one of the best doctors and most detailed that I’ve ever experienced between Brisbane and Sydney. Highly recommend Growlife.
Hi Laura, Thanks so much for the review. We'll be sure to pass on the feedback to Jane.
Fantastic experience: Thank you Dr Sonja for your genuine care to bub and I! You address all our concerns in such a comforting and knowledgeable manner. Our whole family is so so grateful :)
Thank you Tracy. We really do love looking after mothers and babies for growth, development, breastfeeding, sleep, newborn checks, mental health and more. Whatever you were in for, we are glad Dr Sonja Morgan and the team cared for you. Be sure to join our free parents group, or sign up to SongLife Connections music therapy for mums and bubs ❤️ Growlife Medical
Fantastic experience: Normally see another doctor at another GrowLife location but came to Highgate Hill for something and Dr Bennett was so fantastic. Warm and friendly, caring, great listener and super helpful and reassuring. As always GrowLife doctors are awesome!
Thanks for the kind words Sophie - we are really lucky to have Dr Bennett join the Growlife team!
Fantastic experience: 5 star review for Ayushi! Helping with guidance through a particularly challenging environment with such grace and calmness. Realistic suggestions presented and the freedom to still to feel the full range of human emotions without judgement. Cannot recommend her enough
HI Taylay Thank you for sharing your positive experience with Ayushi. We are very happy that we are able to be part of your journey.
Fantastic experience: I had a wonderful experience at the clinic; the staff at reception are very courteous,efficient and friendly; the doctor Emma who attended me is very attentive,knowledgeable and awesomely pleasant.
Hi Giddiel, Thanks for taking the time to leave a review.
Fantastic experience: My son and I always find staff to be friendly, professional and efficient at Growlife Medical.
Hi Verena, Thanks for taking the time to leave a review.
Fantastic experience: We think growlife is wonderful. The reception staff are friendly, helpful and take the time to ensure appointments are booked correctly. The drs are great - very knowledgeable and holistic in their approach to both adult and paediatric care. The child health nurses are very skilled, knowledgable and have always put our kids at ease. Highly recommend!
Hi Kath, Thanks for taking the time to leave a review.
Fantastic experience: I feel so supported and listened to with the Growlife team. They always make you feel like they care and have time for you and your family. They always put plans in place so you can leave feeling informed and supported as you find your way back to health. I’m so grateful I found this place. Thank you to all the staff at Growlife. You’re honestly all amazing!
Hi Ciara, Thanks for taking the time to leave a review.
Fantastic experience: Excellent service
Thank you! Growlife Medical
Negative experience: I️ made a visit to Growlife a few weeks back and am extremely disappointed with their services. While I️ was explaining my symptoms to my doctor, I️ felt as though they were not taking my concerns or my medical history seriously. I️ was told that my previously diagnosed chronic illness is “unlikely” and shouldn’t be affecting my current symptoms. I️ came in because I️ was exhibiting symptoms of a uti/kidney infection. I️ gave a urine sample in order to determine treatment. The pH strip very clearly indicated an infection in person during our appointment (the doctor and I️ looked at it together in the clinic) Though, my sample was as not received by the lab until 4 days later (a sample can only remain in the refrigerator for a maximum 48 hours) so well after the cut off. My doctor called me to discuss results & told me that nothing was found in my urine sample (even though blood and bacteria showed up on the pH strip in person, but because it was sent late, the sample was no longer true) I️ was also told to call the doctor back a week after my antibiotics finished and she would prescribe me a different medication to finish the course if necessary. Upon calling back, the doctor is now out on leave and I️ was offered to see another doctor and pay for another appointment, instead of just being prescribed the medication my doctor would know that I️ need. This feels like a money-trap and I’ve paid for the appointment, lab, and medications completely out of pocket since i️ am only here on a working holiday visa and do not have insurance. The doctor clearly did not listen to my symptoms or needs and did not prescribe the medication I️ needed, and now wants me to come back to spend even more time and money. Very ignorant and incompetent.
Hi Sophia Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the challenges you faced during your visit and we apologise for the distress this has caused. We take all patient concerns seriously and it is concerning to hear that you felt your symptoms and medical history were not adequately addressed. Your experience with the delay in lab results and the handling of your follow-up care is not reflective of the standard of service we strive to provide. Regarding the delay with your sample, we understand how critical timely lab results are for effective treatment. We will investigate this matter to understand why there was a delay and ensure that such issues are addressed to prevent future occurrences. Your feedback is invaluable and will help us improve our services. Please reach out to our Practice Manager directly so we can discuss your case in more detail and find a resolution that addresses your concerns.
Fantastic experience: Professional, supportive and thorough.
We appreciate the 5-star review Jenny, thank you
Fantastic experience: Great medical facility located I Highgate Hill. The Reception staff cannot do enough for you. Dr Aaron Chambers, as like myself, spent a long amount of time in the Defence Force. He understands the services available to Veterans.
Thank you for your review Mick, and will be sure to pass on your kind words to Dr Aaron and the reception staff.
Fantastic experience: Always a pleasure taking my children to our Paediatrician at Growlife. He's on time, caring and professional.
Thank you Flange, we love taking care of local families.
Fantastic experience: Dr Jane Herbert and Dr Sonja Morgan are extremely incredible at what they do. Very approachable, accurate and kind. Highly recommend this wonderful clinic/Dr’s!
Hi Kiarna, Thanks for recommending Doctor Herbert and Doctor Morgan.
Fantastic experience: Dr Aaron Chambers went the extra mile and fitted me in for a phone consultation around 6pm on a Friday evening. I had only phoned the Medical Centre about 4pm that day. I am seriously ill and was most appreciative of his care and concern at such short notice.
Hi Fr Andrew, Our pleasure to have helped you at short notice. Wishing you all the best.
Fantastic experience: Wonderful medical and admin staff. Thanks to all.
Hi Bob, It warms us to hear your administrative and medical experiences were wonderful. Thanks for taking the time to leave the review.
Fantastic experience: Very impressed with the care given by Dr Lee. Conscientious, thorough and educational. Excellent clinic.
Hi Geyan, Thanks so much for the feedback on Dr Lee and our Highgate Hill clinic.
Negative experience: I came 20 minutes before my 3pm appointment & it’s 3:10 pm already and still waiting for the doctor. Is this normal? ☹️☹️. Did I just waste my time Coming in early?? Sad
Thank you for your feedback. We're sorry that you waited 10 minutes to see your doctor, sometimes we have emergencies which must be attended to as priority appointments, but we always strive to stay on schedule. If there were particular circumstances which made the 10 minute wait unsatisfactory, please call us on 3036 4081 as we would love to understand more so we can improve our service.
Fantastic experience: I am so grateful for this clinic! All of the doctors and nurses here are so kind, generous with their time and knowledge, gentle and compassionate. I always feel heard and taken seriously, and I am always given every option available to me and given choice. Especially if you are a woman seeking health care, if you are seeking sexual health care and/or contraceptives, the doctors here are wonderful and make you feel so safe. The reception staff are also kind, organised and efficient. Thank you!
Thank you so much Sonya for your very kind words. So glad you’ve felt safe and well cared for. We aim to treat everyone with kindness so reassuring you felt it! Best wishes, Growlife Medical
Fantastic experience: I saw Dr Emma this morning for an implanon replacement. She was so kind and professional and made the process so easy for me as someone afraid of needles. Nurse Lara also made the experience a million times more comfortable for me before, during and after the procedure. I was dreading this appointment but now i’m almost excited for when i have to get it replaced so that i can see them again. What a wonderful team, would recommend to anyone in a heartbeat!
Thanks so much Emilee - the doctors and nurses who choose to work at Growlife are certainly kind and professional. We're so glad that you felt so comfortable.
Fantastic experience: dr Jane Herbert is a lovely and very caring doctor. she has been the best gp I’ve seen. I absolutely recommend her.
Thank you for your kind words Aoifa. We’ll pass that on to Dr Herbert. Growlife Medical
Fantastic experience: I visited Growlife medical specifically for Sam Foster, their lactation consultant. After BF,pumping (after almost every feed), and topping up for 16 months with my first bub I knew I needed early support to maximise my Bfeeding journey with my second. I’m so pleased I was recommended Sam. She is truly incredible. Extremely thorough, evidence and experience based, up to date, kind, caring, honest, professional and yet able to have a laugh with you when you need it! My BF journey has not been easy, yet Sam navigated me through the difficulties whilst helping me to maintain realistic goals. She took the pressure of my own super high expectations (hello ICU nurse ) off me as well, exactly what every mum needs! I wish I’d had Sam there for my first baby. This time I’ve enjoyed my BF journey in a different way, it fits in with my life and expectations. I’m so happy to still be BF despite the hurdles, (8.5months in and hopefully many more to go), and Sam is a big part of that. I truly couldn’t recommend Sam highly enough, she is amazing!
Hi Emma, thanks so much for your lovely words. Sam is a true professional, and we're so glad that she's helped you and your bub. Thanks again for taking the time to write the review.
Fantastic experience: We seen Sam Foster, IBCLC and had a fantastic consult. Highly recommend. Left with an individualised plan to manage milk oversupply & prevent mastitis with lots of up to date research
So lovely to hear your breastfeeding support with Sam has been helpful. We love working with such a great lactation consultant! Growlife Medical
Fantastic experience: First time at the clinic. Sonya was amazing and so helpful!
Hi Dee, thanks for leaving a 5 star rating! :-)
Fantastic experience: I saw Dr Jane Herbert about infant sleeping issues. She is obviously very experienced in this field. She was empathetic and practical and all round wonderful. The front desk staff were efficient too. Great experience!
Thanks for taking the time to write Leanie! We’re glad to hear you had a great experience with Dr Herbert. We look forward to supporting you into the future - our team love looking after mothers and babies, assisting with breastfeeding and ensuring your family thrive! Growlife Medical
Fantastic experience: Dr Emma Fist is an outstanding medical professional. She is kind, compassionate and extremely knowledgeable. I wouldn’t hesitate to recommend the team at Growlife Medical to all my family and friends!
Thanks for taking the time to write about your experience with Dr Emma Fist Robyn. We agree! Growlife Medical
Positive experience: Sent me a bill months later for questions I asked a doctor at my daughters appointment then when I paid for it she sent me an invoice (but the invoice didn’t show I had paid) and I spent hours trying to get my claim back from Medicare because Growlife couldn’t seem to process an invoice effectively. Administration is woefully inept and needs retraining. Won’t be going back here and asked for my records to be destroyed. Edit, manager called me back and offered a refund. I’m happy with this resolution.
Hi Aimee, sounds like you haven’t had the best experience. Please phone us on 31542393 and ask for the practice manager and we’re happy to help resolve your issue. Kind regards, Growlife Medical
Fantastic experience: Dr Sonja is the best doctor I have ever been to - very warm, kind and attentive. Highly recommend!
We agree Lisa - Dr Sonja has kindness in spades. So great to great to work alongside her to ensure a great experience for families.
Fantastic experience: Wonderful and kind people. We are patients for a few years and they always go above and beyond to help. Great family doctors.
Thanks Berit. Kindness is important to us too so glad it shows through. Best wishes, Growlife Medical
Fantastic experience: Great for families
Thanks Alison
Fantastic experience: Great clinic, especially for families
Thanks Jessi! We love looking after families
Fantastic experience: Awesome Telehealth service. Same day and easy to use. Scripts and certificates emailed straight to me
Great to hear Jackie. We certainly work hard to remove the hurdles to high quality healthcare. Telehealth had made so many things easier!
Fantastic experience: Consulted for breastfeeding issues - great work from Dr Morgan. Stayed for the great parent group, friendly staff and family atmosphere. Thank you!
Hi Claire. Relationships measured in generations define us, so look forward to many years to come! Thanks for writing. Growlife Medical
Fantastic experience: Dr Sarah Willard and the Growlife Medical Team are incredible. Being a mother of two (2) young children I have always found the practice to offer exceptional service, care and treatment. The doctors always follow up on referrals and genuinely care about their patients. I couldn't recommend Dr Willard and the Growlife Medical Team more.
Such kind words! Thank you so much Jennifer. Growlife Medical
Fantastic experience: I had an iron fusion done at Growlife Medical Highgate Hill with Dr Emma and Nurse Lara. Such a wonderful experience, the 45-minute procedure went by so quickly. Nurse Lara has an amazing, caring and bubbly personality and made me feel comfortable and at ease given I was 33 weeks pregnant. Would highly recommend.
Great to hear Angie. Nurse Lara is one in a million. Best wishes for your pregnancy, and look forward to seeing you with a new baby in arms! Growlife Medical
Fantastic experience: I have seen both Emma and Aaron, without doubt, my experience at this practice surpasses any experience with Doctors in my 50 odd years, amazing and attentive team, thank you
Thank you so much Peter for those incredibly kind words. Growlife Medical
Fantastic experience: Paediatric care provided by Growlife is wonderful. Communication is accepted openly and with respect.
Thanks Tess :-)
Fantastic experience: 14yo and 11yo both attend this family orientated practice (different GPs). Admin staff are routinely efficient and friendly and helpful whilst the clinical staff meet the needs of my teens in a way that helps them both feel special and included and prioritising their health and mental well being. Bravo Growlife!
Growing healthy families and communities is our goal Leigh so glad it’s working! Thanks for writing. Growlife Medical
Positive experience: We have seen many doctors at this clinic and they are all wonderful, particularly Dr Pink and Dr Willard. They are very thorough, with genuine concern and empathy. The one thing I would like to mention is that the doctors are often running very late and while I understand this happens, I was disappointed when my appt was cancelled because I was a few mins late when I have always had to wait in the past.
Hi Shayne, glad to hear you’re very happy with your care and are sorry that the waiting times have been problematic and for your cancellation. We’ll endeavor to work on this. Growlife Medical
Positive experience: Growlife medical Highgate Hill gave me Quick easy efficient professional Covid23 Vaccination
Glad to hear it was nice and efficient Don. Growlife Medical
Fantastic experience: Growlife Highgate Hill has a fantastic team of doctors, nurses and professional staff. Highly recommended practice.
Thank you Penny for those kind words. Growlife Medical
Fantastic experience: Have been coming to this clinic since my daughter was born (about 9 months) and am really happy I made the switch from my previous clinic. Have seen a few different doctors and nurses there and all of them have been helpful, understanding and supportive.
So happy your daughter is growing up with Growlife Medical Alexandra!
Fantastic experience: Always helpful doctors who give you that little bit extra time.
Great to hear Anna, thanks for taking the time to write. Growlife Medical
Fantastic experience: Such a great experience with both reception and my doctor.
Glad to hear you had a great experience Claudia! Growlife Medical
Fantastic experience: Highly recommend this practice, particularly for newborns/babies. Five stars for Dr Jane.H as well
Thanks for writing cruiser. We love looking after babies and children! Growlife Medical
Fantastic experience: I was very unwell, but after receiving treatment here I felt my symptoms began to improve, thanks to the doctors and nurses here, their service is very considerate
Hi Yating, glad to hear your symptoms are improving, and that the team were very considerate to your needs. Thank you for taking the time to leave a review. Growlife Medical
Fantastic experience: Absolutely love this practice! Highly recommend especially if you have little ones. I have been taking my son here after recommendations from other mothers. Growlife have a fantastic group of doctors available, who are friendly and seem genuinely interested in patient health and well-being. I am always able to get in to see our usual doctor and appointments usually run on time. I would give more than 5 stars if I could.
Wow thank you P! We do love looking after the little ones. Although that’s just the start. Lifelong continuity is our goal. Appreciate you taking the time to write. Growlife Medical
Fantastic experience: Cannot say enough good things about this place. Phenomenal doctors with great bedside manner
Wow! Thanks Nicolas! Can’t top that. Appreciate you taking the time. Growlife Medical
Fantastic experience: Dr Emma Fist is an incredible GP! She is passionate, extremely knowledgeable, dedicated and kind, her patient care is outstanding!
Thank so so much Polly for taking the time to write. You’ve made our weekend. Glad to hear you’re so happy with Dr Fist
Fantastic experience: Dr Sonja Morgan is absolutely exceptional. She is so knowledgeable, genuinely caring, thorough and supportive. We moved to Highgate Hill and had a baby soon after. We were thrilled to be so close to Sonja and the wonderful team at Growlife Medical. I only write reviews when I am compelled to rave about high quality and true excellence as is the case here at Growlife Medical Highgate Hill. We entered the world of parenthood in the best hands. Thank you team Growlife!
Hi Clara, Helping first time parents is our passion, so it's fantastic to hear such positive feedback like this. Dr Morgan is one of our parenthood specialists (also a lactation consultant) for good reason! Thank you for taking the time to leave a review.
Fantastic experience: We've been seeing Dr Aaron Chambers at Growlife Highgate Hill for several months while staying in Brisbane. He's treated our family for a range of ailments from skin cancer removal to child behavioural issues. We've had a difficult few months with our 5 year old daughter being treated at QCH for Leukaemia. Dr Chambers has been fantastic for the families other health issues during this time and we recommend him as a GP and Growlife in general. Companionable, caring and knowledgeable. We're lucky to have found him while we've been here.
Thank you Hagen. We wish you and your family all the best. It was a pleasure looking after you whilst you were in Brisbane. Team Growlife
Fantastic experience: These guys are wonderful, warm & welcoming. Got my second vaccine without any hassle, or pain. Thank you :)
Thanks Eva! Whilst trying to vaccinate our entire community, it’s tough to ensure everyone feels welcome and not treated like a number. We’ve worked hard to keep it human, and so glad you’ve felt that way! Thanks for doing your bit to keep us all safe, and allow us to open up Queensland again. :-)
Fantastic experience: I had Lara, the amazing reception staff and Annabel go above and beyond to ensure I was well looked after. Such a kind and caring team, I could not recommend highly enough!!
Glad to hear you were well looked after Daniel. We love it when the whole team comes together to provide outstanding care. This is exactly how we want everyone to feel.
Fantastic experience: My little one is 7 months old and I have visited Sam Foster twice since she was born. During the first couple of weeks when I was experiencing severe pain with breastfeeding and recently when my supply took a hit and we were having trouble with weight gain. I absolutely could not have done it without Sam’s help, both times she gave me the confidence I needed when I thought I wasn’t doing enough. Not only is she an expert in the field but her kind, warm and empathetic nature is the cherry on top, and something that every Mum needs during a tough time. I really can’t thank Sam enough, twice she has saved my breastfeeding journey! I’ll be forever grateful.
Hi Paula, Thanks so much for the feedback. Sam will be so pleased to hear how you appreciate her expertise and empathy.
Fantastic experience: Fantastic lactation consultant, Sam Foster. I highly recommend her!! I had been to multiple lactation consultants and my latching issues were not improving. I was using a shield and having lots of pain. One session (home visit) with Sam and it was life changing. I was able to breastfeed immediately after she left without a shield and with no pain. Her experience and the knowledge she shared with me made all the difference, I am so thankful I found her. I am now able to enjoy feeding time with my bub.
Hi Stephanie, thank you for taking the time to write about your breastfeeding experience and about our lactation consultant Sam. So glad things are going well for you, and that you’re able to enjoy feeding time with your bub!
Fantastic experience: Sam Foster is a kind and compassionate professional who I am so grateful to have been referred to. My baby is 3 months old and we’ve had a difficult breastfeeding journey so far. Seeking advice from a lactation consultant seemed daunting to me, as too much conflicting advice can be overwhelming. Sam was gentle and kind, empowering me with brand new tips and advice I had not yet been offered to date despite seeing a range of medical professionals. I feel like she heard my concerns, listened without judgement and equipped me with tools to support myself and my son on our breastfeeding journey. Highly recommend!
Thanks Morgan, so glad we could help you and your baby on your breastfeeding journey.
Fantastic experience: Lovely compassionate staff, who provided excellent care during and after an operation to drain an abscess. Especial thanks to Lara, Dr. Chau and Dr. Morgan. Gary.
Thank you so much Gary for taking the time to provide feedback. We will pass on your kind words to Lara, Dr Chau and Dr Morgan. Great to hear you felt compassionately cared for.
Negative experience: NO!! They can't make clear what their fees are. Keeps changing and what they say doesn't match website. Their new patient pdf registration form doesn't work. After spending time filling in it wouldn't save and asked me to register for some pdf reader account.
Hi William, thank you for taking the time to post a review. We hear your frustration. COVID has been a difficult time for all of us, and there was a major change to Medicare rules on Monday which has affected the availability of a Medicare rebate for Telehealth. If you checked our website the week prior and then booked a Telehealth appointment this week, the advice around the rebate applicable will have changed for this reason. Please note, our fees haven't changed, but the Medicare changes have affected Telehealth rebates for new patients. All Medicare eligible patients can still obtain a rebate when attending for Face to Face appointments, but Medicare rules now stipulate that rebates are only available if you have had a Face to Face appointment with the same clinic within the last 12 months, or if you are currently subject to state government COVID quarantine restrictions. We haven't had any other feedback about the pdf form. Sorry to hear it caused a problem for you. We will be in touch to see how we can further assist you, and will be happy to provide an in clinic appointment should this better suit your needs.
Fantastic experience: I’ve never written a review on Google but felt compelled to. I’ve been here several times in the last few months and have had nothing but positive experiences. The staff and reception are incredibly warm and patient, and each doctor I’ve seen has listened to me and taken my concerns seriously. I cannot recommend Grow Medical enough!!
Hi Danielle, we are so happy that you've had a great experience, we look forward to more. Thanks for spending the time to leave a review.
Fantastic experience: Excellent place to go for anyone, I am especially grateful to have such an excellent practice that I trust for my young children. I was amazed we got our little babies results the same day to know which direction treatment should go, outstanding service.
Thank you for taking the time to rate us.
Fantastic experience: Took my 8 week old baby to Dr Sonja Morgan and was very happy with how knowledgeable she was about babies and how she could confidently answer all my concerns and explain things in detail to me. Usually my son cries when he has to get weighed but when he was getting weighed this time he was smiling and trying to talk with Dr Sonja. Happy to have found a doctor that both my baby and I are happy with!
Hi AJ, that's a very nice story and thanks for sharing it. Looking forward to seeing you again when you next need us. Thanks
Fantastic experience: A fantastic clinic - knowledgeable, professional and thorough GPs coupled with welcoming and efficient practice staff. I would highly recommend this clinic to anyone searching for a holistic family medical practice.
Hi Adam, thank you very much for the feedback.
Fantastic experience: Great clinic. Dr Chambers was very attentive. I felt respected and listened to. Could not recommend this clinic more!
Hi Yen, Thanks for the feedback on Doctor Chambers and the recommendation.
Negative experience: This is not a review of the doctors at Grow medical, where we have attended to get advice. They were professional and kind. This is a review of the strategies they endorse including the possums sleep film. We had trouble with a bub who would not settle during the night and used the possums sleep video and Grow Medical doctor's advice. Unfortunately the strategies didn't work for us, after trying the strategies several times as per the recommendations at Grow Medical and in the film. I feel we could have solved our sleep problems much earlier if we had not listened to this advice. In the end we waited 17 months with a child who woke 6 to 10 times per night and we were both incredibly stressed, anxious and sleep deprived. I know not all strategies will work for all people - but I would recommend if the possums strategies don't work for you and you are suffering as my family was, to see your child health nurse ASAP and possibly get a referral to Ellen Barron Sleep Clinic. This clinic, uses different methods and these worked for us. We now have a child who sleeps 11 to 12 hours per night as a result. Also, I would make one comment. We booked into the free session on Fridays. My son became ill over night and we could not attend. I received a quite rude phone call from Grow Medical due to my non-attendance which I did not appreciate. I'm sure as you are dealing with babies and young children that they become ill frequently and when a mother has had even less sleep than usual she might forget to call and say she cannot attend. I did not appreciate the tone of the call and being reprimanded like a naughty child.
Thanks for the feedback Eleanor. As many of us are parents ourselves we can sympathise with the sleep deprivation and we are very glad your situation improved. Regarding the missed session, we have spoken to our staff about being more sympathetic in cases such as yours. We hope to see you back at Grow Medical Highgate Hill.
Fantastic experience: A warm and caring family practice with staff that are both knowledgeable and approachable. Highly recommend.
Cheers for the feedback Annie.
Fantastic experience: I was looking for a reliable, thorough, and knowledgeable doctor in west end. Everyone were so nice, seriously a great clinic!
Hi Evi, all of us try our best at Grow Medical. Great to hear we are 'ticking the boxes'. Thanks.
Fantastic experience: So wonderful to come across a GP clinic that actually wants to provide good old fashioned general practice care over a lifetime rather than the cookie cutter "care" at soulless clinics.
We are very happy to hear that Rhinna. Thank you.
Fantastic experience: I took my 4 year old son to see Dr Krystyna de Lange for his immunisation. She was wonderful. She was very caring, gentle and very thorough. I will be taking my 2 other to son's to see her.
Hi Kate, We look forward to providing your family ongoing care. Thanks for the lovely review.
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