Panacea Health Clinic

Negative experience: One of the rudest Doctor ever I have seen, Dr Hani Tawk. I would give him zero rating if I am allowed to do so. Avoid this place specially if you are seeing Dr Hani. Where is the communication ethics with patient I don’t know.

Fantastic experience: Very caring and capable practice

Negative experience: Dr Tawk was extremely rude and dismissive. I stopped going to this clinic and found much better bulk billing doctors who take my symptoms seriously. I recommend doing your research and find another bulk billing clinic. The receptionists and nurse are lovely though

Negative experience: They are not accepting new patients via online booking, Tried calling them but not even answering phone calls!!

Fantastic experience: I've been a patient of Dr. Leary at Panacea for years and have consistently received exceptional, comprehensive care. Dr. Leary genuinely invests in her patients, offering more than just quick fixes by thoroughly investigating and addressing the root of every issue. I’m always happy to travel a long way just to see her, and the friendly, efficient care provided by the receptionists and nurses only adds to the excellent experience.

Negative experience: My wife recently visited this clinic for our baby’s one-year vaccination. Unfortunately, our experience with Dr. Tawk was very disappointing. His demeanor was unprofessional, and he appeared to be impatient and rough with our child. Without explaining his actions, he took our baby to another room without first informing my wife or seeking her consent. He did not explain the type of vaccine he was administering, and his rushed attitude was evident—he discarded the vaccination book and our baby’s clothing carelessly. This approach left our baby visibly distressed, which has never been the case with other GPs. Dr. Tawk’s lack of communication and consideration for my wife and child’s comfort was troubling, and his handling left both of them traumatized. Based on this experience, we do not feel confident in returning to this clinic, as we believe more care and sensitivity should be shown when dealing with young children. Please do not come here for baby check ups!

Fantastic experience: The nurse Pamela is friendly and prompt

Fantastic experience: I have been having blood tests for a long time and regularly with Pamela and I have always found her to be friendly, caring and professional. I love her terms of endearment towards her clients. Pamela makes you feel calm and relaxed. I wouldn't go anywhere else for my blood tests.

Negative experience: I had a bad experience with Panacea Health Clinic/Australian Clinical Labs. I went to get a blood test for the first time. I was served by Pamela who’s there monday to friday open to close, and she was rude, condescending and dismissive. Whenever I asked her a question, she would answer in a way which was condescending and belittling to a younger customer who is just seeking advice. She kept calling me names to belittle me, such as sweetie and honey. Pamela also made belittling comments to me, such as that “it’s not that difficult, it’s just we don’t carry it try somewhere else” when I had a specific test which they didn’t carry the tube for. When I asked if my doctor would have known if this test was harder to get done, she said “obviously she wouldnt she doesn’t work here.” As much as I wasn’t an expert on blood tests (i have never gotten one done before), she was the worst person to be served by and was just bluntly rude. My family has been here before and said the employees have been rude as well. I would rate this place a 0/5 star if possible.

Fantastic experience: Been coming to see Dr Hani for a few years. Really good Dr, always takes care of you and gives it to you straight. Highly recommend!

Fantastic experience: Dr Bijal Ghelani is the absolute best! She has been by my side for the past 3+ years during complex prescriptions, mental health monitoring, specialist referrals, regular blood tests, women’s health, and even a surprise knee injury - the list goes on. I’d still see Dr Ghelani as my regular GP if I hadn’t moved so far away. The pathologist and nurse (salamat sa lahat) are so friendly and always made me feel relaxed no matter the procedure. The front desk staff (often also the pathologist) - while no nonsense - is friendly and accommodating. This practise is not stuck in the Stone Age like so many others out there and it made life a breeze. As a woman, it’s hard to find a doctor that sees past the pill or losing weight as the solution for everything. The bar is so low, but when I found Dr Ghelani, she showed me what a doctor can really do to help me. She went above and beyond! In summary, Panacea Health Clinic has an advantage to other clinics in the area because Dr Ghelani is with them. She is a huge asset to the practise, and you should totally make her your regular GP!

Negative experience: Won’t be going back, this doctor didn’t listen to me, thought I was an idiot . Took me 15 mins to convince him my fractured rib was on the left side instead the right like a scan report. The 1st 5mins he told me he can’t take new patients, wasted 40 mins . I leant after 30 years working on the side of doctor, a doctor doesn’t even touch to find the symptoms need a new job. This tawk had a lacky take my blood pressure cause it was beneath him.

Negative experience: Dr. Hani was so unwelcoming and on our first visit without hearing a problem suggested us to go back to Old GP for sake of patient history records (excuse) without even asking and listening to the patient problem and purpose of visit, anyway after some arguement he accepted to listen the problem which was to obtain a referral for specialist, he noted to next time come with full documents so he can help better. Which i did in today's visit and went with full documentation but again without looking the requested documents he start excusing and insist to see the old GP; What if someone change the house and go to nearest GP??? never came across any GP refuses to see on that ground in last 10 years. Changed my house multiple time and everytime new GP listened to the request and try to help out except Dr. Hani who didn't bother to listen to your problem and started a convo to go back to OLD GP.... pathetic professional advice in my honest opinion.

Negative experience: Im expecting a call from Dr. Tawk at 6PM for phone consultation but never happen. Poor service. Disappointed.

Fantastic experience: Dr. Roberta Leary from Panacea Health Clinic has been an exceptional in my healthcare journey. Over the years, her specialized support in Women's Health has made a significant difference in my well-being. Dr. Leary consistently goes above and beyond, demonstrating a genuine commitment to her patients' health. I appreciate her proactive approach, and her willingness to go the extra mile has truly set her apart as a dedicated and caring healthcare professional.

Fantastic experience: Dr Tawk provides comprehensive care and advice. He doesn't rush the appointment and has a holistic approach. The clinic is clean, comfortable, and spacious. Thank you, Cam.

Fantastic experience: Very nice and professional

Fantastic experience: I want to take this opportunity to say a big Thank You to Doctor Ghelani in Panacea Health Clinic during my recent surgery and recovery journey, not only for her professionalism, referrals, treatment and follow up cares, but also her heartily support which have helped me to still positive and have the courage to overcome this difficult time of period. I sincerely appreciate all your care and support. I am blessed to have you as my family GP. All the best! Lixin Zhong & family.

Fantastic experience: Great service as always, receptionist very helpful

Fantastic experience: Overall good experience. Nice and friendly staff. My kids enjoy being here for vaccination. I am seeing dr.Ghelani and for sure she is doing her job best.

Fantastic experience: Hidden gem clinic! Doctors are great and very accomodating

Fantastic experience: I'm happy to come to this place all the time and all the doctors and reception staff is great.

Fantastic experience: The clinic is really well maintained and Dr.Tawk is really a good person.

Fantastic experience: I go here to see my GP. There are several GPs here at this centre. They also have a nurse for immunisations and a pathology collection up till 1pm Monday to Friday.

Fantastic experience: So relieved to finally be listened to and helped. Thank you so much. I highly recommend this clinic.

Fantastic experience: We've been visiting Dr.Tawk for years, and we've consistently received great care. He is friendly, accommodating, and compassionate, we have never felt rushed during appointments. I also wanted to take a moment to express my appreciation for the exceptional service we've experienced recently where he went out of his way to fit in last-minute appointments for my pregnant partner and her sick mother.

Fantastic experience: Great practice and very kind staff. I got my flu shot from here and they were kind enough to accommodate us last min. After the shot, GP came to check my overall health and how I am doing which was great. Would definitely recommend to everyone.

Fantastic experience: Receptionist was very helpful and doctors are very caring and knowledagble. Best place to recommend

Fantastic experience: The doctors and the staff is very supportive,caring and friendly nature.I will recommend you this medical centre

Fantastic experience: My family and I have been patients at Panacea Health Clinic for several years, and I cannot say enough good things about this clinic. Dr. Bijal Ghelani and Dr. Hani Tawk are truly exceptional doctors who have consistently provided us with the best care possible. They take the time to listen to our concerns and always provide accurate diagnoses and effective treatments. Their compassion and knowledge have made a huge difference in our overall health and well-being. The clinic itself is modern and spotlessly clean, and the staff is always welcoming and accommodating. They have an on-site pathology facility, and I must say that the lady there is an absolute gem! She is professional, efficient, and always makes us feel at ease. The convenience of having blood tests and other services available on-site has been a game-changer for a young family like ours.

Fantastic experience: Our family is consulting at Panacea health clinic for few years and the service here is great. The staff are very kind and always help accomodate last minute bookings. The facility is very neat and having a pathology in the clinic is a bonus. Dr Hani Tawk is one of the best doctors I have seen. He is very knowledgeable, caring and polite. His diagnosis is thorough and treatment is very effective . He is friendly with kids too. Dr Bijal Ghelani is quite knowledgeable and caring too. She puts your health on priority by doing routine checkups, ordering required tests and providing relevant referrals. I highly recommend the clinic to all

Fantastic experience: Dr Hani is one of the best doctors as he is so professional and also make the patient feel comfortable..Highly Recommended

Fantastic experience: Always pleasant service and great help for my whole family by Dr Hani Tawk.

Fantastic experience: I had to take my mom for a checkup and had a good experience at this clinic. Facility was clean and receptionist was helpful. My mom gets anxious when going for check ups but Dr. Tawk was very friendly and helped ease her nerves.

Fantastic experience: Very clean and friendly clinic. The lady in pathology is the best! I won’t go anywhere else. The nurse is lovely and caring. A great clinic to visit.

Negative experience: Dr Hani Tawk is obnoxious, rude and unhelpful. Do not bother with him as he is unwilling to assist. Pathetic excuse of a doctor 0/10.

Fantastic experience: Our family have been coming here for years. Exceptional doctors, all very caring, knowledgeable and empathetic. Highly recommend this practice!! Thank you Dr Hani, Dr Bijal and Dr Roberta for your care of our family's health over many many years. Online booking system is very convenient and reception team always helpful. Pamela is amazing and highly experienced in pathology! Well done to all the team

Fantastic experience: Bulk billing, plenty of parking and great service.

Fantastic experience: Nice and very welcoming staff .. Doctor Hani is so professional

Fantastic experience: Excellent service. The staff is friendly. Dr Hany Tawk is the best. He is patient, knowledgable, and is advising with care and passion. Thanks Dr Hany :)

Fantastic experience: Friendly doctor and staff

Fantastic experience: Very convenient location and friendly staff.

Fantastic experience: Very helpful and professional doctors and staffs

Fantastic experience: Among all the medical centers that I have tried, the reception team of this center is best in terms of assisting patients, being always polite and always available. Doctors are very friendly and knowledgeable. Feel confident about this medical practice and no hesitation to recommend to anyone.

Fantastic experience: Handy to have pathology in the practice and quick and courteous service by friendly staff

Fantastic experience: I have been a patient for many years and have always been well looked after and given great medical guidance to improve my health

Fantastic experience: I had a great experience at Panacea Health Clinic, everyone from receptionist, nurse to the doctor, Dr Tawk are all very helpful and with great patience, they are very caring. Especially the nurse who is very kind. Dr Ghelani has been very patient and nice in understanding my medical concerns and queries. She would then give corresponding responses, give suggestions and make respective referrals when needed. Furthermore, she would show concern to the referrals made by suggesting me to come back to see her for follow-up. Besides, the reception lady is friendly and nice in greeting me and answering questions. I am happy to recommend them to others.

Fantastic experience: Excellent service

Fantastic experience: Staff is excellent. They take their time to listen to you and address issues

Negative experience: If I could give this place a minus I would, incompetent doctors who don’t care about you health, one doctor in particular should have her medical licence revoked, will be definitely complaining to AHPRA in regard to this doctors practices. If you want to stay healthy don’t go to this medical centre

Negative experience: I was told that they don't accept new patients when I tried to book an appointment.

Negative experience: New patient and won’t be back, the pathology woman who also mans the front desk is horrible. I found her judgemental and prejudice.

Negative experience: I'm not sure what the staff try to represent..but the caged gorillas in the zoo have more manners ... if not recommended by my gp to do ECG II WOULD REFER THIS PLACE TO THE MEDICAL ASSOCIATION

Negative experience: Disappointed tried to get my sick newborn in - as soon they find out “New patient” a suddenly no doctor is available appointment only - Really? They just across the road from my house

Negative experience: Waiting on a phone, it takes for ages.... Then that Extremely loud music (If I can even call it music). Doctors department should have soothing pleasant music to listen while wait in Phone. I'm seriously going to some-where else, there must be some other Doctors where I feel comfortable to relax on line. I cant stand that Ear-bursting loud sound, violins and something...

Fantastic experience: Dr Tawk is very knowledgeable, highly trained, and thorough. He works to improve your health all over, not just the ailment you went there for. The reception, pathology staff are good too.

Negative experience: I wish I could give less than a star if possible. I have been there twice for my gestational diabetes test. Tha lady at the pathology asked me to come the next day after fasting for 10 hours and after swapping my shift at such a short notice when I went, she told me that I should have booked it. I insisted as I moved my scheduled around the appointment but she was so rude. I asked her why didnt she tell me all that when I saw her a day before and she said, she did but clearly she did not. She not only wasted my time but also made me starve for good 12 hours at 28 weeks pregnant. Let alone affected my work schedule and everything around it. It is the worst clinic and the worst services ever. The pathology staff is very rude and not at all accomodating or apologetic about their actions. Please dont book the services there if you value your time.

Negative experience: Totally annoyed after visiting for the first time and a total waste of time. My appointment time was at 10:30am but I had to wait until 11:15am for my GP Dr Tawk. I found Dr. Tawk pretty much rude. He assumed that I don’t work out and Called me ‘Fat”! Lol! I wanted to show him my daily work out records for last 5 years that’s on my iPhone however, I felt that i was useless to argue with someone who doesn’t have manner. Moreover, they don’t have EPTPOS terminal so payment must be made by either cash or bank transfer which was really annoying. The only good thing about the clinic is everything was tidy up, neat and clean and the receptionists were friendly. That’s why giving 2 star. Totally disorganised, time wasting, and not gonna recommend to anyone. Period.

Negative experience: Can't get through to anyone when calling their number, also can't leave messages either as their message bank is always full

Fantastic experience: Great practise

Positive experience: I have not attended, only i hear they cure everything (its in the name) id be very dissapointed if they couldnt cure everything.

Fantastic experience: Dear Doctor Hani, I am very grateful for your help in Covid vaccination, this morning. You made me extremely comfortable, with your detailed explanation and benefits of the vaccine. I am privileged of having met you, considering your highest academic achievements and extensive experience in your area of Medical Practice. Best regards Nagesh K

Fantastic experience: Wonderful clinic with awesome service.

Fantastic experience: Wonderful clinic and staff. Sometimes you may have to wait if there is an emergency but each doctor is worth the wait if you have to.

Negative experience: There is a long wait time even after taking appointment at a specific time. Quite frustrating.

Negative experience: Well, as a new patient I had a worse experience with Dr Roberta Leary. She made me waited for almost 45mins and so cranky and aggressively answered me which was rude so unprofessional I think just because in the afternoon she was exhausted. That’s fine you can go home and have a rest. What is the point for make an appointment she is Not able to make it on time not for 45 mins. She’s doesn’t understand the value of customer service and satisfaction for sure. Go learn some new skills Dr,,

Negative experience: Doctor was very rude and not supportive. Questioning how for everything. If i knew why will i visit him. Bad experience

Fantastic experience: Dr Binal Ghelani and Dr Hani Tawk both are amazing and experienced. Have been here few times for myself and for my family and was always satisfied. Friendly staff at the reception. Cheers

Negative experience: My ear was uncomfortable so I called the clinic to ask the fee they charge for consultation because I don’t have Medicare. The reception guy told me within 20 minutes it’s 50$. 40mins for 90$. After I finished consultation, which took less than 15 mins), they charged me 90$. I questioned the reception guy, he said the doctor says so. And the consultation was very basic, the doctor did not even use any advanced machines as I expected. Won’t go there again.

Fantastic experience: As a family we are very very happy and satisfied with the medical treatment, care and respect shown by all the Doctors at this practice including the nurses and all admin staff. Special mention for Dr Gilbertson and Dr Tawk. It took me awhile after moving here in 2015 from the Mid North Coast to find a GP that we can trust and feel comfortable with and now we will never change Drs. Highly recommend this medical practice to everyone

Fantastic experience: Excellent doctors

Fantastic experience: Have been coming here for a few years and have Dr. Gilbertson as my long term doctor to get some history going. Find him very thorough and caring. Also started bringing my kids to see Dr Tawk who is so good with them, and he also sees me when I don't have an appointment for my usual doctor. Dr Tawk is caring and explains well what any symptoms are. Medical practise is clean and efficient and I get seen quickly even without an appointment (early mornings).

Fantastic experience: Happy to go there. Appointment was not problem(early morning) .I came just for vacination.its pitty i have to go chemist for it. But however. So i paid 90$ for long consultation. Stuff is friendly. U cannot pay by card :(

Fantastic experience: Amazing doctors that are attentive and thorough and will give you all the care and time you need. They listen to their patients. Dr. Gilbertson is a jewel - caring, knowledgeable, patient, and treats you as an individual, not a number. New management, so this clinic no longer has a lactation consultant or midwife.

Fantastic experience: Me and my family goes there and we are all very pleased with every one serving there starting with front desk ,nurses and doctors