Mr Vitamins

Fantastic experience: This place has always been my go to for good and affordable vitamins and well being items. I got a tincture for my back problems and the herbalist was amazing with her customer service. Thank you for a good experience.

Fantastic experience: Plant protein found here

Fantastic experience: Here on sunday 7th april Had such an amazing day experience with all the staff members !

Fantastic experience: Friendly and helpful staff.

Fantastic experience: Great service Helpful clinicians

Positive experience: Very nice and helpful staff, you can always count on professional advice, always happy to go there

Fantastic experience: Good discount and customer service

Negative experience: I have been here many times and the customer service is always very poor particularly when compared to the store outside Westfield. The Westfield store are much more willing to help and efficient particularly when it comes to price match.

Fantastic experience: Good place for shopping. staffs are always helpful.

Negative experience: Some of the staff is rude. Lady at the counter doesn’t even reply to your Hi or thank you

Negative experience: Rude staff. Senior staff member named ‘Sue’ was extremely rude and very unprofessional. I would advise to take action on this because it is truly unacceptable.

Fantastic experience: Absolute gem of a store. They have a wide range of vitamins. I was after Dr. Caruso’s brand, which they had a good representation of. Also a good collection of natural products. The staff is incredibly knowledgeable & super helpful. Highly recommend.

Positive experience: Not bad.

Fantastic experience: Good place to buy vitamins and healthy stuff

Negative experience: I don’t know what happened to this store. Used have friendly staff that happy to help out customers. Nobody was even there to assist me paying today. I asked a staff nicely to see if there is anyone else could help me since he is talking to another customer, he simply said “no”. I couldn’t believe how rude he was. I left the store without buying the product and was angry. This type of attitude will kill the business.

Negative experience: No price match , Never gonna visit again to any of the store

Positive experience: The customer service is excellent.

Fantastic experience: Good deals

Negative experience: Staff made me feel unpleasant. Rude staff. Won’t go this store again.

Fantastic experience: Wide selection of vitamins and other supplements at decent prices. Pretty much anything you need, including for fitness nutrition.

Negative experience: Today around 6:30pm, I was physically pushed by one of your staff when walking near the exit. she then also made rude comments while another customer was around. Very rude service! Please check your Security cam.

Fantastic experience: As someone who’s been struggling with a auto immune disease I’ve recently found this shop and I could not rate their customer service and knowledge any higher. Their naturopaths in the shops have helped me find the write supplements with proper advice and are confident to share their opinion if they believe that buying certain items would not be beneficial for me and a waste of money. Hard to find this kind of honesty and knowledge from other competitors

Negative experience: Just came out of this store where I watched two staff members raise their voice at an elderly lady one after the other. The lady didn’t seem to understand much English but was able to tell one angry staff member what she wanted. Angry staff started yelling “what brand?”. The lady didn’t know so another staff member asked her in Chinese. The lady said she didn’t know so they kept yelling at her for a brand and then rudely saying they can’t help her and then ignored her as she stood there. It incident was hostile, aggressive and out right nasty. Honestly, if she doesn’t know the brand, it’s easy enough just to show her that product form any brand. There’s no need for that kind of attitude. It was upsetting to see. Will not be going back to the store.

Negative experience: We walk in store today.....staff chatting 12.10pm today...as if we are interrupting their conversation....should you attend to customers first and talk all you want after serving the customers.....blond hair lady....also recommending things they do not use or have direct experience when we query ....thus kept quiet....don't say something...if you do not know directly...stop being a pamphlet parrot...we could read ....

Fantastic experience: Always great customer service and knowledge of products. It's worth making the effort to go to this store because they do offer the best prices.

Fantastic experience: fantastic service,staff member very helpful

Fantastic experience: good price and lots of variety

Fantastic experience: This place has almost everything and it is value for money. Best price in Australia. Remember to bring a big bag

Positive experience: You can get a seniors discount here on yout purchases well done.

Negative experience: It's 9.18am and Mr Vitamins Chatswood is closed, it's supposed to open at 9am and I have a commitment at 930. Is this a regular occurance?

Positive experience: grt range

Fantastic experience: Lovely qualified and helpful staff. They also have all the brands at good prices.

Positive experience: Great value!

Positive experience: Incredible variety of products on sale, knowledgeable staff and probably the best prices in Sydney. They also market their own brand of supplements.

Fantastic experience: Incorrect product sent, will answer phone or emails. sucks Product was replaced no questions asked, Thank you

Fantastic experience: Exceptional customer service by Zack from the nutrition department upstairs. He went above and beyond and is extremely knowledgeable. Highly recommend!!

Fantastic experience: Cheap and extensive

Fantastic experience: They didn't have what I wanted and were honest enough to recommend their opposition

Fantastic experience: Check out their upstairs section if you are into health supplements and protein powders.

Negative experience: Worst experience ever!! Was asking for bubble wrap staff said there were non. We're going to send parcel it did not happened was told to come back on weekdays.

Positive experience: Narrow store with tonnes of stock. Very nice staff with lots of knowledge. Also have a range of protein powders (inc. Vegan options)

Positive experience: Haven't really visited this store . But got to know that they have some deals going on

Fantastic experience: Professional, highly knowledgeable, informed wil a diverse product range at the best retail discount prices we have found. They will order something in if the don't have it.

Fantastic experience: I have been buying from here for years and always happy with service and the best price going

Fantastic experience: Specially like the vitaminD3 in rice bran oil compared to others on the market. Haven't tried the other ones yet but we will soon! The staff are knowledgeable and friendly.

Positive experience: Small shop but I ordered online and was able to pick up from the store. Staff friendly and helpful.

Fantastic experience: A great place for your health needs. They are very knowledgeable and can point you in the right direction with what you will need

Fantastic experience: The staff are really knowledgeable about the products and are very attentive.

Fantastic experience: Very knowledgeable and friendly staff - special mention to Bianca who has helped me with my nutritional needs.

Fantastic experience: They are always helpful. Thank you!

Positive experience: A bit crowded but staffs are really helpful

Negative experience: Very poor customer service, I buy all my supplements from Mr.vitamins chatswood and I had a voucher to redeem , I bought a supplement today and I wanted to redeem the voucher, a guy told me that the voucher have been redeemed already I mentioned that I didn't redeem anything and he told me maybe it's redeemed by someone else and left me

Negative experience: Customer service was extremely poor. Was not greeted upon arrival nor offered any help. When I asked for a few recommendations I was told “you should know what you plan to buy before you come” I asked to speak to the manager and was told “you’re problems aren’t worth his time” I really needed some shakes but the quality was absolutely disgusting. Quality and service was something I’ve never experienced and hope to never have to. Will never be back again and will not recommend this place at all. I wouldn’t even give a star if that was possible.

Fantastic experience: Best store in Chatswood by a mile. Friendly and helpful with very knowledgeable advice from the sports team on all their products. Had a shocking experience at Elite Supps in chatswood and felt I knew more than the actual staff working there. Will certainly be returning to Mr Vitamins in the future!

Fantastic experience: Great range and reasonably priced. Very helpful staff too!

Negative experience: Usual poor Australian level of customer service, staff can't be bothered to even look up when asked question.

Fantastic experience: received my package today packed by 'js'. thank you! your team obviously take pride in there job and love what they do, its simple things to notice but goes a long way. restores my faith in online shopping again. would recommend. thank you.

Negative experience: Very Upset online order experience! Placed an online order and got them delivered - didn't open the carton till 2 days later - however one of the glass bottle was broken even though it was bubble wrapped. Emailed with images to customer service on 16th Sep 18 - no response as of now 24 Sep; called CC couple of times - line always busy, your system asked me to leave a message, again, never got any response. Not recommend!

Fantastic experience: Return customer; great that there is a shop at Burwood; REALLY know their stock; naturopath on site for queries; join up = discount on already discounted vitamins; NSW Seniors card more discount; multiple buys more discount. There is NO other store that can compete with Mr Vitamin. Give them a try!

Fantastic experience: I love this place! It has the environmentally conscious brands i love which I couldn’t find in Sydney anymore. Seventh Generation washing machine liquid. The best. And natracare products. And amazing prices. Happy shopper.

Fantastic experience: Absolutely fantastic customer service! I was so pleasantly surprised at how knowledgeable and helpful the staff member that attended to me was. He genuinely listened, didn’t try to sell me things I didn’t need and was actually interested in why I wanted/needed the vitamins I was getting. I really enjoyed the experience and left extremely happy. Considering how daunting it can be to buy some vitamins because of the huge range of different brands and products, it was really easy at Mr Vitamins! I’ll be going back once I run out.

Negative experience: Dissapointing service. I didn't receive what I ordered. I ordered 2 * 1000mg 300 capsules online. But what I received is 2 * 1000mg 200capsules. Reported this to their team. No action was taken to correct it.

Negative experience: Terrible service and extremely unprofessional. 服務超差，超不專業。 One of the staff and another senior were not aware of the product pricing on their website. When asked about the price on the official website, the staff said the price on the website is the correct price. The senior staff said they can only sell me limit of six, and started ranting on the side with the staff about how the store needs to pay rent, electricity, etc and can't sell it at that price. I don't think I need to know you operate the business. If you don't want to sell me at that price, you should have just refused to sell the product rather than ranting and limiting my purchase. Worst experience. I will not visit again. I can buy my products elsewhere.

Negative experience: They sent me the wrong products and completely missed one item which was over $100. I have sent emails for over 1 week and had no response. I have also tried to call several times and the phone just rings out. I will never use them again and would suggest nobody else use them. Extremely bad customer service.

Fantastic experience: Mr Vitamins Chatswood is my all time favourite place to acquire natural products, supplements and essential oils. The customer service is fantastic; no question is too inconsequential and the resident Naturopath spends time helping you find what you need. I get over to Chatswood once a month just to shop at Mr Vitamins. Apart from their excellent customer service, their prices are the best. Especially on Super Tuesdays. 5 stars baby.

Fantastic experience: The naturopaths are amazing, they have so much knowledge and have given me guidance on staying well all year around! I can’t remember the last time I had sleep issues and Jaime didn’t have a solution for me :3

Fantastic experience: The staff is great, the range is amazing and the team always gives great values to Anytime Fitness members!

Fantastic experience: I have been coming to Mr Vitamins the last 4 years now and I have been nothing but astounded by the great customer service they have provided. Their employees have such in depth knowledge of products they were able to provide solutions to all my health and fitness needs, with special thought into specific products I can take with my allergies and other medicine i was taking at the time. Their selection of products are fantastic great brands at even better prices. So for anybody looking at a store that can provide you with astounding customer service through individuals who actually care about you health and fitness i couldn't recommend Mr Vitamins enough

Negative experience: 1st time customer. Not sure I'll return! Purchased online. Wrong product delivered. Being told that I had to send product back myself (1st bad point I had to go to post office which was out of my way but I did that anyway in good faith). That is why I ordered online in the first place! Promised to get my correct order straight away -- 2 weeks after I still didn't get my products. Rang and left messages with my order number. Emailed. No reply. My final email, I emailed to let the company know I was cancelling via PayPal. Within 1/2 hour someone called back. Worse experience ever. Added to the list of bad experiences -- a week later someone rang just saying he was returning my call. Doesn't seem to me, you have any system in place to deal with this issue. I read another review. Similar case here. (Wrong product sent, had to physically return that wrong product -- agreed with previous review -- you should organise a courier to pick up not me going to post office to return it. It's your mistake!) all up ~ 3 weeks and more before I received my products with dramas of chasing you up. Not a small order (Doesn't matter anyway whether it's a small or big order) I wish you train your staff, have a better system to deal with online orders. Not sure I'll shop with you again. There are 3-4 companies I shop online. Thought I'd try you out. An online NZ company I usually order delivering theirs within 5 days!

Negative experience: Didn't have a great experience with this company. Purchased Vitamins online and did not receive what I ordered. I was then told I had to return this incorrect item I had received and they would send me out the correct ones. I was not happy with this and said if they wanted to organise their own courier to pick up the incorrect vitamins they are more then welcome to. I was then told the product I had ordered was out of stock and it would take them a couple of days to source them and send it out to me. Once again I said this was not good enough. Apparently I am being sent out the right vitamins today but really not confident in their services. Very disappointed as this was the first time I had ordered from them. Hopefully I receive my correct order soon.

Fantastic experience: People there are nice and professional. Thanks for the staff Grace Yau's patient on clearly explaining all the health products. She is a great staff who is able to speak Cantonese and Mandarin

Fantastic experience: Particularly knowledgeable & helpful staff. Even the boss came and spoke to me!! Huge range of allsorts of products too numerous to mention - just check the web site! Extremely efficient phone & email service. The parcel arrives on your doorstep the next day. Great advice too. Great prices on 'practiotioner only' products through their own naturopath!! Give them a try!! Bit confusing with 2 shops in Chatswood - one on Victoria St another in the Chase. Try ringing the wrong branch enquiring about your phone order!!

Positive experience: Good selection of pre workout and protein.

Fantastic experience: Been in store for naturopath consultation and since made phone order. Both excellent. Might be me, but attempted to complete online order in response to email notification of cyber monday sale and no delivery fee on order over $99. Couldn't find products I previously bought and didn't receive promised email with access code,after completing comprehensive questionnaire with info I had previously supplied in store. Gave up feeling most frustrated.

Fantastic experience: A huge range of just about anything vitamin wise! A Chatswood "institution". Lots of helpful advise and naturopaths etc for consultations.

Fantastic experience: The naturopaths there are amazing!! They helped me with many of my issues.

Positive experience: Great one stop shop for vitamins

Fantastic experience: Knowledgeable, friendly and helpful staff especially Mavis. Had an issue with purchasing a bottle of Manuka honey that was wrongly placed in a cheaper queue. Took the honey without looking at the UMF number assuming it was 15 instead of 20. Only realised after wife paid for it. Mavis bent over backwards to work a refund for us and even gave us some freebies despite the fact that I should have checked before placing the bottle in the basket assuming it was UMF 15. Thankyou Mavis and Maya for your superb customer service.

Fantastic experience: Friendly service

Fantastic experience: Great chemist got 50% of my product Thanks

Fantastic experience: Have everything you need and great service!

Fantastic experience: So many vitamins!

Fantastic experience: The staff member i talked to was well informed

Fantastic experience: Cheap products helpful staffs

Positive experience: Helpful staff, especially the nice girl who spent over ten minutes advising me on hair conditioners. Great niche vitamins, such as non flavoured glycine, ocean sourced magnesium powder.

Fantastic experience: Excellent range of supplements and food. Helpful staff and naturopaths. Prices are very good too.

Fantastic experience: Best array of vitamins and supplements. Good discounts, accepts all credit cards. Membership provides extra discounts. Also gives discount vouchers for large purchases. Very helpful staff. Keeps record of member purchases so I can ask staff to check for a purchase of items I dont remember the brand or strength of.

Fantastic experience: Grate prices

Negative experience: Appalled that you would give a lunatic such as David Wolfe any soapbox to spread his dangerous pseudo-science nonsense from - your organization is a disgrace - how many children need to suffer at the hands of these anti-vax halfwits before people realize the gravity of spreading such garbage.

Fantastic experience: Great staff and service

Fantastic experience: Great prices and really helpful and knowledgeable staff

Fantastic experience: I'm used to getting decent service from Mr Supplements - the staff as a whole are pretty friendly, have good knowledge and don't mind a quick chat. Pretty standard stuff, plus the store has a fairly wide assortment of supplements and health foods; fitness, general well-being etc. But my experience last week was exceptional. I cannot recommend enough your staff member Robert (oh please let it be Robert, I'm so sorry if I'm wrong on this one!) From the start he was a fount of knowledge. I asked him about preworkouts and not only did he recommend one to me, he referred to his past experiences with each (saying that he couldn't in good conscience refer anyone to a product he hasn't first tried) and used that to come up with the product most suited to me. Not once did he bad-mouth a product, or say that any one product was THE BEST - he took his opinion out of it, used his knowledge and the questions he asked me to come up with what, in his opinion, would suit me best. AND HE TOOK HIS TIME! These days I find the experience in shops tends to be rushed - you in, you out, buy your thing, get going, let the next person buy their thing. I honestly felt as though he would have spent the entire afternoon with me if I had stayed. And for that I am a life-long customer. So thank you, and I cannot recommend you enough. He deserves a pay rise to anyone in a position to action this.

Fantastic experience: Best price for vitamins

Positive experience: Great range of protien products

Fantastic experience: Thankfully I wandered into Mr Vitamins store. Great range of products. Best prices. Staff are very friendly with knowledge. I recommend!!!

Negative experience: I am glad I read the reviews because unfortunately I do not have anything positive to add. I have purchased some products now online and when I made any inquiry by phone months ago regarding a body building product I was told not to purchase that product and to try these others products instead. I did but was not happy with the results compared to the original product. I made several online contacts to the store regarding I need to re order more products can they recommend anything else after wasting my money previously with products they recommended and have had no contact from anyone, even after sending another email that I am still waiting for an answer from my previous emails. Bad customer service I do not know why they even have this option on their site.

Positive experience: There are two stores by memory. One is closer to the top near the station. I am aware of the sort of supplements and whole-foods that the store offers, but I am not a regular customer either. My comment is purely on the items I have bought from the chain and not of the staff and business in total. The Honest-to-Goodness items are sold in many places. I used to work under their courier service and delivered direct to these stores. Honest to Goodness is a well run business that has gained a lot of popularity through the years (originating in a warehouse in Artarmon). Personally I agree with the prices being a little dearer than other referenced stores. I wonder if its all about that though, I recall buying my food from Alfalfa House in Enmore because I liked the ethics and wellbeing that the food afforded me. Not the prices. I believe in these stores.

Fantastic experience: Maria's advice in store was spot on and now I see her in clinic too. Her gentle caring approach has made a positive difference to me physically and emotionally. Thank you Maria!

Positive experience: Why don't they EVER answer the phone??? EVER!

Negative experience: The shop was closed this Sunday 1/11/15. Not good.