Punchbowl Family Health Care

Positive experience: The doctor dawood issa was quite nice but the people on the counter are pretty rude and unprofessional.

Fantastic experience:

Fantastic experience: Kind, through, welcoming. Very confident in the knowledge of the staff.

Fantastic experience: Very good experience

Fantastic experience: Dr Nader Molavi is the most intelligent, caring and thorough GP I have ever come across. He is so caring , making sure he covers all my symptoms and that I am looked after. This doctor is the best doctor you will ever meet. THANK YOU DR MOLAVI! BEST DR!

Negative experience: I went there because I was in a lot of eye pain and Dr Nader Molavi advised me to look for recommendations “online” and explained what I had making me feeling stupid. Never going back to that doctor again. Terrible doctor.

Negative experience: They will tell you the time and when you will arrive at ur time they will tell you to wait. I was given time of 3:30 pm even though I called at 2 pm. But still I waited for an hour sitting on the chair and having severe pain. Please avoid. Their staff don’t even know why they gave 3:30 pm time when doctors aren’t available at that time.

Fantastic experience: Very lovely reception and excellent doctor. Especially doctor Molavi.

Fantastic experience: The Dr is very kind and staff is very good, kind and respectful

Fantastic experience: The staff maintains professionalism and courtesy at all times whilst I visited the GP at this family healthcare practice.

Fantastic experience: Receptionist very good, clean. Dr also very good

Negative experience: The receptionist and doctors are terrible , Rude and ridiculous people and they provide half information . They Could not even write a proper letter recommending a specialist, worthless people. Waste of time .they make us wait for hours even after taking an appointment prior. And they gave appointment at 3:50 and when I was there at 3:55 they refused too see me , as the nurse finishes at 4. Then why the hell they didn't inform it and gave at last minute. Worst service ever received

Fantastic experience: Good doctor Mr. Alan, Mr. USA, Mr. Islam, Mr. Uddin. Also, reception services are wonderful and good for customer service.

Fantastic experience: They are very friendly and caring. Even if you don't speak much English, the staff are very helpful.

Fantastic experience: Dr Issa is an amazing Doctor and Punchbowl Family Health staff are always helpful and friendly

Fantastic experience: Helpful staff. Dr. Islam there is the best doctor.

Fantastic experience: Dr Issa is the best. Very considerate, understanding, patient, calm and a gentleman. With all respect Thank you

Fantastic experience: I have visited this hospital twice for my children's immunizations—once for my newborn's first-month shots and again for the four-month immunization. Both times, I had an excellent experience. The staff was very professional, and the doctors were thorough and attentive. They made sure my wife and kids were comfortable and answered all our questions. I appreciate the care and attention they provided. Highly recommend this hospital for pediatric services!

Fantastic experience: Dr Scarr is an excellent doctor who genuinely cares about his patients' well-being. From my first appointment years ago , I was impressed by his thoroughness and ability to listen attentively to my concerns. He takes the time to explain my diagnoses and address my concerns in a clear and understandable manner, ensuring I always feel comfortable with my treatment options. His friendly demeanour and genuine compassion create a positive and supportive environment, making every visit feel less daunting. I always know I’m in good hands. I wholeheartedly recommend Dr. Scarr to anyone seeking a knowledgeable and empathetic doctor who truly prioritises patient care. He has improved my quality of life in so many ways & has great wit and sense of humour as a bonus ! Thank you Doctor Scarr

Fantastic experience: It was my first time to go to this medical center. I had good experience. I went on Sunday. It doesn’t take me so long to wait. The reception girl was very friendly and helpful. I should have thanked her and given her compliments to her face. I regret that I didn’t do it. The doctor I saw today was great as well. I guess he is Dawood Issa. I will consider to go again and make this as my regular Medicare place.

Fantastic experience: Nice waiting lounge and waiting time was short.

Fantastic experience: Dr Molavi took time to listen and really help me

Fantastic experience: The staff are professional and the nurses are friendly. It's a great combination.

Negative experience: Been going here since it has opened & I have never been so disappointed I am so sick and booked a phone appointment waited over 5hours I called to ask if the dr was calling me they said he won’t be to much longer he finally calls me I answer straight away & he hangs up with no call back i immediately called the practice waiting 20min I was on hold. Definitely won’t be going there unless absalutely necessary.

Fantastic experience: Always a very good experience. I love all the girls on the reception and All the Doctors are amazing. I moved from Punchbowl but still go there. As this medical team treats me as family. Dr Issa and Dr Islam are amazing. More than half of the illness goes away as they care like a family member.I know Krishna for longest time. She is so efficient and so are all other girls.

Negative experience: They simply don't want to work. I came to take an appointment, I live 5 minutes away and they told me that I am out of area.

Negative experience: Completelly empty on arrival, but the receptionist refuses to let me in as "doctors are fully booked for today." Avoid at all costs if you are for small things like prescriptions.

Fantastic experience: Dr Issa is fast, efficient and extremely knowledgeable.

Fantastic experience: I was given a very good reception even though I did not have an appointment. I did not wait for long and the GP was fantastic.

Fantastic experience: Dr Graeme and the Reception were very helpful.

Fantastic experience: Amazing staff. Always making patients feel welcomed and comfortable. I’ve been a consistent patient for a while now and all staff and doctors make us feel like family. Beautiful environment, would highly recommend for others

Fantastic experience: Great clinic, friendly staff and excellent doctor (dr. Islam)

Fantastic experience: Receptionist was very helpful and friendly. She helped me to get in quickly even though the doctor had already taken his last patient before I came. Dr Issa is always amazing and he fit me in despite being finished for the day. I really appreciate their care and support. Highly recommended!!!

Positive experience: Excellent service by the podiatrist, but the front desk needs some improvement.

Fantastic experience: very nice, the staff and doctor are very helpful.

Fantastic experience: Great doctor. Didn’t wait long. Great for our son as a one time visit passing through. Gave great advice.

Fantastic experience: The most friendlies family centre Great communication in place Always sending text updates Amazing nurse Radhika, super helpful with kids and very knowledgeable!

Fantastic experience: I really like this Medical Centre. Dr Dawood Issa is a very compassionate Doctor and my daughter, 6 years old, also likes seeing him. The online booking system works well And is easy to use.

Negative experience: Krishna the Manager is not a people person. Is incompetent in modern technology( especiallywhen dealing with external health practices) rude and intrusive. Hangs up on customers complains about customers paperwork constantly when it's the doctor who does it. The rest of the staff are friendly, competent and professional. One of the other staff members should be the Manager, they are fantastic. I'm sure many have had similar frustrating experiences with her. If this is the only way the Practice will listen, unfortunately I was given no choice. I've worked in customer service for 30+ years, it's demoralising for the team when a Manager gets away with ongoing negative and unprofessional behaviour because no one listens to clients or colleagues complaints.

Fantastic experience: I’m very pleased to say this service was indeed successful and quick

Fantastic experience: I was attended by Dr. Dawood Issa, he was kind and efficient. I recommend him.

Fantastic experience: Excellent services

Negative experience: Hello all - this review is about another patient (not myself). I also had negative experiences at this practice in the past - but I'd prefer not to do a review about those. A patient of the centre, aged 76 is in very bad condition, in severe pain, hardly able to walk; she has deteriorated a lot in recent years - is now frail and not feeling good. Her doctor recommended surgery and pain pills; she is not interested in either. My request, is PLEASE, just 'cos patient doesn't want surgery (which poses risks due to her age - aneasthetic could be dangerous), please use some focus, mental clarity / compassion and offer her other options ie motorised scooter to assist her with mobility, and more aged care. All that means is some easy paperwork by doctor. Would love to see some good old fashioned service / doctor efficiency; we will all get old and we need to take care of our elderly. Thank you so much for reading; there IS room for improvement and better training for doctors ... ie social / communication / interpersonal skills.

Fantastic experience: Well managed medical service. Lovely Reception staff and doctors. Thank you so much

Negative experience: I met the rudest doctor in my life - Dr Alam. He interrupted me while I tried to explain what happened and how I felt, and tried to finish the sesh when it was not even 5 mins in. His accent is so strong that I struggled to understand what he said. When I politely asked him to repeat or tried to verify information I got from him (because I simply can’t understand his broken English) he seemed every impatient and upset. The receptionist was also rude. There is no basic respect for people at this medical centre, good luck coming here

Positive experience: Ok, not great but don’t have to wait once booked in

Fantastic experience:

Negative experience: I have no clue why after so many complaints and bad reviews Dr Zahidul Alam is still working here. He is by far the worst doctor I have met. I went for my three year old son's consultation. He was extremely rude and condescending from the moment I sat down. He was rude to me, my son and very harsh when measuring his temperature. He is the worst thing that has happened to this clinic. Other doctors, nurses and the staff is quite friendly. He is the reason people avoid this clinic ( I have asked around). This clinic would be better off without him. Rude, obnoxious and downright cruel doctors have no business working with sick people. He caused me and my son significant emotional distress. I will definitely report him to higher authorities because it is clear that after all these reviews he is not correcting his behavior.

Negative experience: Worst Drs ever, reception staff are swearing, Drs are so rude and arrogant. Told me they can’t do anything for me as they shut at 5pm but they still take appointments for 5pm. Dr Shirazul Islam didn’t even speak to me until I spoke to him and then he wouldn’t listen to my concerns. Absolutely hopeless. Wouldn’t recommend at all.

Negative experience: Terrible doctors who only care about making money. Saw Doctor Scarr for about 6 months who never remembered my name or face even though I came in regularly. Would badmouth the pathology and reception staff for "Not being able to speak english" and "being useless". Saw Doctor Islam instead because seeing Dr Scarr was causing me a lot of anxiety. I had a panic attack in the surgery because I was waiting for over 1 hr to be seen and after that Dr Islam refused to see me again because he didn't want to deal with my mental health issues even for a medical certificate. Although every doctor has a right to refuse treatment if they aren't confident to treat someone, all doctors should be adequately trained to provide basic mental health services and referrals. Dr Islam's incompetence and discrimination against people with mental health issues is the problem here. I literally just have anxiety and panic attacks in social settings, I don't have any complex mental health conditions. I feel bad for the reception and support staff who have to deal with such unprofessionalism. Glad I'm moving away and no longer have to deal with these doctors.

Negative experience: Worst service and worst doctor I have ever come across. Doesn't want to talk properly nor wants to know what is wrong with the patient. If you are planning to visit this place make sure you are intreat for the worst day of your life as your illness will only get worse.

Fantastic experience: Best medical centre.. with lovely drs and staff and nurse :)

Negative experience: My mum has been coming here for years now. She's a regular patient at this practice however I've noticed that Dr Islam's attitude and arrogance has gotten to the stage where I can no longer keep my mouth shut. The way he has spoken to my mum on several occasions I really do not appreciate it. First of all it's not my mother's fault if her pharmacy or whoever it is keeps making mistakes with her medications. Dr Islam comes across as rude and condensing. My mum has complained to me that he has said some nasty things to her and I've now witnessed what she means. Being a doctor means you have a heart of compassion and kindness for those who are sick and need help not to be rude and condensing. It's time people have some manners and respect others. Absolutely appalling and I won't keep quiet about it. Everyone would stick up for their loved ones.

Negative experience: Terrible experience ! Dr Islam was very unprofessional and kept accusing me of faking my condition I will never go back there again .

Negative experience: The doctor I saw at this place the day before yesterday, Dr Shirazul Islam, was without doubt the worst doctor I've ever visited in my life (I'm 65 years old). Although I had an appointment time of 3.30pm I had to wait about half an hour before I was seen to but that happens at many medical centres and doctor's surgeries. The area around my right shoulder was VERY sore but all this doctor did was ask me to lift my right arm then said I'll need an ultrasound. Fair enough. But he was very unfriendly and unhelpful. I work as a sub-contractor/courier and I was told by my operations manager that I'll need a medical certificate so I can claim time off work through a private accident fund all couriers from my company have to pay into. But this doctor Islam refused to give me one. I told him it's not WorkCover or worker's compensation it's just a private insurance fund that we all have to pay into every week but he still refused. I asked him if he could at least just type me a report to say that I'd visited this medical centre today with a very sore shoulder area and he still refused. Why? Who knows? All he did was print me a referral for an ultrasound but when I tried to make an appointment for it yesterday I was told by the woman at the pathology place I rang that there was insufficient information on the referral to be bulk billed for the ultrasound. So I had to see another doctor at another medical centre yesterday to get a decent referral and go through it all over again. What a complete waste of a day. This was my first visit to Punchbowl Family Health Care Medical Centre and will probably be my last. I don't know what any of the other doctors are like, and the place itself is OK, just don't see this doctor Islam.

Negative experience: Very rude receptionist

Fantastic experience: I have always found Punchbowl Family Health Care staff to be polite, professional & efficient. The premises are always immaculate & the service provided is beyond 5/5 stars. Congrats to all, especially Krishna the Practice Manager who sets such a high standard!

Fantastic experience: Dr. Graeme Scarr is really wonderful. And the staff are really accommodating.

Negative experience: Reception staff were pleasant, friendly and helpful, however the doctor was rude, unprofessional and condescending. Would not recommend, especially for any sensitive issues.

Fantastic experience: Excellent Medical Centre Highly recommend

Positive experience: It is usually not too busy and usually don't need to wait too long. I've been coming here for quite a few years. The doctors here are good people. The new receptionist is really nice. It's also handy to shops, parking, Rashays.

Fantastic experience: Only go there for doctor dawood issa best dr ever and good news dr issa is coming back end of june

Fantastic experience: What a team of champions best medical clinic in Sydney hands down

Negative experience: The only reason I dont book with them is because they never never pick up the call and its really annoying

Negative experience: One receptionist named Fahmi was very rude and her behavior is quite unprofessional…. She should be kicked out as she is damaging the reputation of that health center… she behaves very racist to particular Bangladeshi Pakistani Indian people so indirectly discourages these particular people not to visit that center….

Fantastic experience: Nice new premises with a large comfortable waiting area, friendly staff. Modern equipment.

Fantastic experience: Went to go see the practical nurse. Radhika was Absolutely great at what she was doing. Made me feel very comfortable. I had a very good experience!

Negative experience: Customer services is too poor. Staff behavior not professional. We have done child vaccination 2 weeks ago, but they didn't updated in the system. Today I talked to them, staff voice was bit rude.

Positive experience: It was very good experience there. There was a nurse I think radhika specially she was very nice to me and humble. I recommend that clinic to everyone. Everything on time and prefect.

Fantastic experience: First visit to see Podiatrist Mariam & Chiropractor Bellal. Both were proficient. I was very impressed with their service & care. Will definitely recommend them to family & friends. Thank you

Fantastic experience: Been going here for the longest time. Farmi (sorry if wrong spelling) is always there to greet with a smile. Always accommodating to all my questions and queries. Variety of services available to myself and the family. Doctors are also really good and understanding.

Fantastic experience: Really helpfull, Definitely will be go there again when we need help, We Love Dr.Scarr. Mini&Luke

Fantastic experience: I appreciate their support and service. Staff are very helpful specially Dr Atika BALASEM she was awesome so I recommend you to visit them. Thank you so much

Fantastic experience: Best doctors and very good customer service and the nurse, radhika she is amazing. She is very kind and loving.

Negative experience: Don’t bother doing blood tests here they always lose them and the lab take forever

Fantastic experience: I love their nice behaviour and effective communications... The Doctor Was very kind and co-operative… Strictly professional.

Fantastic experience: I saw Dr. Graeme Scarr. He was thorough, he cared, he listened. He was smart enough to read my history and then ask me what I wanted. Even though he was over worked due to the Public Holidays, he was able to help me and show me that somebody cared. Thanks Doc, God bless you and your family, have a nice holiday, well earned. Peter

Fantastic experience: Dr. Graeme is the best GP! also the staff service is amazing! Highly Recommended

Fantastic experience: Friendly admins, doctor Scarr is an amazing and caring doctor, always gives 100%. The ladies at the front are very friendly and professional, been coming here for years.

Fantastic experience: Dr Atika, is best good listener and understanding of women health. Top GP and girls at the reception are well mannered too in my experience. Thanks guys

Fantastic experience: Very happy with the service and care given by Dr Atika.

Fantastic experience: Friendly reception team. Great doctors. Surgery is clean and they have a nurse on onsite. Highly recommended.

Negative experience: Receptionist was very patient and polite. However I had booked with the doctor weeks ago and my appointment and everyone else’s was canceled on the day. Not good

Fantastic experience: Dr.atika is professional and very smart. Receptionists were helpful and kind.

Fantastic experience: Very good, the team are very friendly.

Fantastic experience: Have been going there for 5-6 years now. Fahmi at the reception is an excellent professional. Her smile and courtesy are so appreciated. Have been seeing Dr. Nizam Uddin from day one, I have lived and worked in different countries and have met many many doctors, but he is simply at another level. He is Gifted. Ample Parking in the basement, a pharmacy, and woolies just below the practice, makes life so easy.

Negative experience: Receptionist are absolutely hopeless!! they have called me twice now regarding tests results which I've never done!

Fantastic experience: Best GP in the whole of Sydney. Especially Dr Graeme Scarr. He’s incredibly kind, patient and knowledgeable. Best GP I’ve ever had. Would highly recommend. Reception staff are also always super lovely and helpful, especially the gorgeous Sri Lankan woman. Absolute delight. All of them. Thanks for all of your hard work..!

Negative experience: Very bad experience several times from receptionist, pathologist & doctors. The pathologist is very rude & disrespectful. She doesn’t know how to talk to patients politely.

Negative experience: Use to be a good medical centre but now there’s too much incompetence. You book for a Telehealth and end up not receiving one. But states that you did the appointment. I don’t even want to give the one star.

Fantastic experience: Very friendly staff

Fantastic experience: Fami is always welcoming me with smile. She is very professiona. I love to come back always to see her smile.

Fantastic experience: Great service and very helpful. Reception person Nurunnahar always the best we found when we visited with my son and also with my mum. I found last time Dr Nizam who has very analytical and explanation skills regarding the patient issue. I also found Dr Zahid who has an extraordinary patient problem diagnosis skills when I took my son to him. Very happy.

Fantastic experience: Very good

Negative experience: Receptionist was nice but the doctor could not care less. Explained symptoms and after 2 minutes sent my partner away saying he can’t help. No prescriptions, nothing to help. Even the hospital we went to were disgusted with the doctors actions and lack of care.

Fantastic experience: Great service very helpful thanks

Negative experience: Their website says that on Sundays they are open until 2pm. I went there at 1pm, feeling pretty bad and the receptionist told me that on Sundays the doctors are not regular and that the doctor had already left. No empathy for patients. Not recommendable.

Fantastic experience: Very professional Doctors and staff. Always understand the patient and flexible to adapt. Keep up the good work guys. You guys are playing a very vital role in our community. Huge respect for every single one of you.

Fantastic experience: Great psychologist, Christine Moussa.

Negative experience: I visited the Punchbowl medical center on 24.05.2022 and saw one of the doctors at 2:30pm. After explaining that I was having a terrible sore throat, headache and the obvious blisters around my mouth, the doctor didn’t even take the time to as much as explain what the situation was to me. I guess because he was busy looking at his phone, he didn’t see the need to talk. The whole session wrapped up in less than 3 minutes with a prescription for Amoxil and Capacaine. It’s been several hours now and I’ve not felt a bit of relief, not even from the common headache (I had to ask him what I’ll use for the headache before he mentioned Panadol, this was after writing the prescription). To make matters worse, the bottle of the Cepacaine liquid clearly states “do not use this product for severe sore throat”. I feel completely unattended to and unheard. Worst of all, my pain has doubled within the 24hrs of being there.