Our Medical North Lakes

Fantastic experience: Jen is always great making sure you get the information or help you need.

Fantastic experience: Bulk billed, your choice of doctors and great attention. Very friendly as well.

Negative experience: The doctors I have seen here have been great, but the management is terrible. If you need an enhanced care plan, go somewhere else. I had to wait two weeks to get an appointment with a nurse because the doctors won't do them. Then when you get there you are expected to know that you're supposed to check-in at reception, which is always a long wait. I waited where the nurses room was, but it was the wrong room. I went to reception after waiting for 15 minutes and then waited another 10 minutes in line. When I was finally able to talk to the receptionist she showed no empathy for my situation and offered no solutions except for "The next available appointment is not for 6 weeks." Unless you have a simple issue, book in somewhere else, even if you have to wait. The doctors are great but the management is just showing that profits matter more than people.

Fantastic experience: My dr just sees everything through she is wonderful dr Staff are all great and Jan at the desk is a very kind and caring person very pleasant place to go when you are I’ll they take great care of you

Fantastic experience: Dr. Singh genuinely cares about her patients, makes time for the extremely important things in life and does all of this while maintaining in an utterly professional manner. I would recommend her for anyone with kids especially as she is pretty much an expert and EVERY kid loves her

Negative experience: I received an sms to come in to collect results and was directed to the GP roster. I came in when the doctor was rostered and he was not on the app as an option to book in, and his roster kept moving (a 9am start became 9:30am, 9:45am etc.). Then the app stopped working. I went to reception who asked me to connect to wifi. Their wifi was down, so I asked the receptionist to book me in with the doctor and spelled out his name. After being there for a few hours I was called by the wrong doctor. She booked me in with someone else who was not familiar with my case. He gave me incorrect advice. I was told I could go back into the cue for the correct doctor. When I told the receptionist what had happened there was no apology. I was then asked to go back again that afternoon for more results. The results were normal and I was told I was fine. I felt very unwell and clearly not fine. He wouldn’t do any further tests and couldn’t help me at all. Day 2 I tried calling up multiple times and spent over an hour total on call waiting. I have still not had my calls answered. There only way to speak with them appears to be by going back into a third time. From start to finish this was a terrible experience, especially when you’re extremely unwell. Who has the time or the patience to go through this? No customer service, no help, no care. I would not recommend.

Fantastic experience: The Dr I see is very good and checks everything

Negative experience: I am deeply disturbed by the deliberate neglect my family and I experienced during a recent visit. We checked in at 6:30pm and waited for over 3.5 hours, well past the clinic’s closing time of 10pm. Despite being the only family left, and my children playing right outside Dr Ifey Anekwe’s office, we were completely ignored. We made eye contact with her as she passed by throughout the evening, yet she still proceeded to quickly leave the facility without addressing us upon closing. When I inquired, I was told she had “called our name,” but this was a lie, as we had been waiting outside her room the entire time. The receptionist, however, was empathetic and left a note for Dr. Ifey to call me the following day, placing us at the top of her priority list. Unfortunately, I never received that call. At the time, I was in excruciating pain, unaware that I was bleeding out due to a cesarean scar ectopic pregnancy. My condition deteriorated rapidly, and I was rushed to Royal Brisbane and Women’s Hospital (RBWH) for immediate treatment, and ultimately ended up in ICU after the rupture. This experience was not only frustrating but also life-threatening. The lack of care and disregard for my urgent medical needs caused unnecessary delays, ultimately leading to a life-threatening emergency. I cannot stress enough how this blatant negligence put my life at serious risk. The entire experience has impacted my health and well-being, and was not only deeply traumatic but nearly cost me my life. I am still recovering from the emotional and physical trauma caused by this event and caution others to seek more attentive and compassionate care with a different doctor or elsewhere.

Fantastic experience: Dad and I both needed some help a few days ago. Bec (nurse) helped by dressing Dad’s wounded finger. She treated him like he was family. Merry Christmas from Dad and myself

Fantastic experience: Our medical is a good service to patient have illnesses.They give service automatically to patient who need their assistance and treated well.A good service of appointment that day you will be entertained by doctors..I referred this Our medical to some of my co staff and friends.Answered their needs of patients is a great part of good service to people.Mission and vision is a success of a good service.

Fantastic experience: Considering it was a Sunday morning, the wait time was minimal and the doctor was kind, understanding, and very professional.

Fantastic experience: The convenience of parking times Dr choice and friendly staff makes good sense for the whole family. It really is good to know the hours and assistance is right there

Fantastic experience: The young lady at the front desk was so helpful in helping me set up the app on my phone. When I answered a question about breathing issues and I replied yes she immediately sent me to Hannah in the treatment room, who was wonderful. Dr Salamat was awesome, he asked lots of questions, and listened to my chest. He then sent me to see the nurses in the treatment room to have some swabs done. So a Huge Thank You to all the staff, I couldn’t have asked for better care.

Positive experience: The only issue is waiting time. Not sure if my arm was broken sat for over an hour, still had at least 1 hour to wait, left and returned the next morning. Doctor was very helpful.

Fantastic experience: Super friendly person at the counter, easy system, waited less than 10 minutes, doctor was kind and efficient. I remarked on the short wait time and the doctor joked that everyone was across the road shopping. Great experience!

Fantastic experience: Doctor Ifey. is amazing . She has assisted me with my and kids health concerns . I feel like I have been looked after very well.

Fantastic experience: Great service from Reception to Doctor through to Nurses in treatment room

Fantastic experience: The doctor are great the checking app fantastic way how to register for first available doctor, Hassell free service.

Negative experience: Went in for renewed prescriptions and a third issue that had arised causing me great issues in my daily life and i was in the room for 5min before being kicked out, for having too many medical problems. Do not go here you will regret it.

Fantastic experience: Dr Helen Sadumiano has the best therapeutic approach in giving best medical care to her patients and we love her. Highly recommended ! Love even the late hours that they have wherein you are not paying extra when it’s after hours. Bulk bill is a plus ! Clean facility + good customer services and check in systen

Negative experience: How hard is it to answer your phone? I’ve called multiple times this morning. Waited over 30 minute everytime and still no answer. Recorded message said you answer between 9-5. No you don’t. I wasted money on your script service and she wanted more money than I already paid. So now I’m out of pocket and you still can’t answer your phones

Fantastic experience: Dr. Atul made me feel heard and valued as a patient. Thank you for your patience and empathy.

Fantastic experience: first time to come and see doc.Arenas regarding my skin problem that really giving so much problem,great and quick to diagnose issue now I can sleep properly at night no more itchy skin.I highly recommend Our Medical Clinic to everyone

Fantastic experience: Short wait time on a weekend. Great Doctor, thorough and experienced.

Fantastic experience: Doctor Mrs Sultana made me at ease yesterday. Answered all my questions. She pre read all my medical notes and was well informed of my condition. The visit was pleasant. Thank you I previously see Doctor Mr Arenas he is also compassionate and thorough with his assessments. Great centre to come to with great professionals taking care of you.

Negative experience: The medical centre states they answer phone calls between 9am and 5pm Monday to Friday. I have rung twice today and been on hold for over an hour each call and they haven't answered the phone. Can someone at the medical center please let me know how long I have to wait for the call to be answered? Thank you I've just seen another review where the wait time was over 2.5 hours and reception still didn't pick up the phone. If you can't provide a service you shouldn't offer it.

Fantastic experience: Our Medical North Lakes Each doctor I have seen over the past few years has been knowledgeable, helpful and very thorough.

Negative experience: Absolutely ridiculous tried to ring them was on hold for over a hour and they still didn't answer bloody terrible

Positive experience: I hardly had to wait any time before my consult this time, which was very refreshing for me. The doctor l saw this time was also very thorough.

Fantastic experience: Being a bulk billed medical provider is great for the community.

Negative experience: If I could give 0 I would. The most unprofessional staff who never answer their phone, doctors who will litterly insult you to your face without having a clue how to actually help. They are rude and disrespectful and not worth the wait time or the fact that it is one of the only bulk billing place.

Fantastic experience: Quick most of the time to get in to see a doctor, script, over to chemist, done! :)

Fantastic experience: Super attentive admin team, love the app! Doctor are great and super short wait times. Best practice I have been too..

Fantastic experience: Best medical centre I've been to !!! And I'm 53 years old so I've been to a few

Fantastic experience: Dr Elizabeth Headden is the most amazing Dr. She is caring ,compassionate are her bed side manor is always the same . Dr Elizabeth is a beautiful person . She is an absolute credit to our Medical ❤️❤️❤️

Fantastic experience: Dr. Segal. One of the best Doctors I have had the pleasure to meet. Very knowledgeable and thorough.

Fantastic experience: My Doctor Tasneem Sultana actually listens to what i am saying and does the best she can to help. One of the best doctors i have ever come across. The centre is an inconvenient place for me to visit but she definitely makes it worth it!!

Fantastic experience: The people and the reception are always really lovely and very helpful. The doctors are great, And the nurses.

Positive experience: I like that there are a number of Drs on each day and if you are happy to see any Dr then you can easily get an appt

Fantastic experience: Doctre Shea is a fabulous Doctor Who always listens and help her to the best of his ability. I followed him now from Morayfield best Doctre ever. Jill

Fantastic experience: I’ m a new patient. The check in process is very easy. The receptionist very nice and helpful, the doctor which I saw, was professional, interested what is happening with my health, took a time to collect the necessary information.

Fantastic experience: The location, booking convenience and medical consultation all suited my preference. The doctor was very friendly and understanding. He gave great advice and care! Definitely will go back and refer them.

Fantastic experience: JAN on reception helped me so much as i have a brain injury and it was my first time there so she helped me soo much and did it with absolute respect and thoughtfulness AND DR T Sultana was just lovely, understanding, treated me with absolute respect and again maintaining my dignity , she couldnt do enough to help me and i highly recommend you see her if you go ... beautiful doctor and lady

Negative experience: They do not answer the phones. Iv been on hold for 45 min. I failed to see why they even hire receptionist considering everything is done through the app and they do not answer the phone even within the allocated times. It's just plain inconsiderate to keep somebody on hold under the impression that you will eventually answer the phone. Absolute joke

Negative experience: Disgusting service. Took my elderly mum here, she had a fall and was bleeding, receptionist extremely rude questioning why would I bring My mother to them in the middle of the night, it was like 730 pm. She told me quite rudely the doctor has noTime to see her, whilst she was bleeding, as she’s too busy with other patients! Doctor came looked at her in waiting area and said she couldn’t help her. How disgusting & Unprofessional, the doctor should have her licence revoked by AMA. A European doctor, mid aged woman.Hey Doctor, guess what? Your getting old too? Good luck in your old age? What about your elderly parents, Doctor, do you treat your parents like that? Couldn’t even put a bandage on her head! What a disgusting unprofessional medical centre. If you need help With an emergency definitely don’t take kids or elderly people here, or anyone here, they’re useless! They are ZERO stars! They should be shut down.

Fantastic experience: The chemist man is hands down the best customer service person and chemist Person I have ever ever met in my life he is great with kids old people anyone I have the upmost respect for him and the medical centre as a whole is just great honestly happy lovely staff well knowledged doctors I love the medical north lakes me and my kids think it's great highly recommended..

Fantastic experience: The QR code to join was easy and the Dr I saw was just awesome. Are we lucky to have this great service here in our community.

Negative experience: They have a couple of nice doctors but they focus too much on calling people and taking up time for those that aren't even in the centre. The waits are usually 2 - 4 hours and the seats are very uncomfortable that the waits are hellish. Honestly if it wasn't for my chronic conditions I wouldn't bother.

Fantastic experience: My doctor is the best doctor I've ever encountered. I travel 30km to go there because it just works. I love my doctor. Funny, smart, direct facts and no bs

Positive experience: Great service, people need to remember that this is one of the only fully bulk billed doctors in the area, so of course there is going to be a wait. Play on your phone to pass the time.

Fantastic experience: The doctor's here are so professional ,caring ,understanding, And are trusted this is a happy place with the convenience of a pharmacy, pathology and other services available , staff are also caring and amazing ...thank you all

Negative experience: My feedback relates to reception staff not answering the phone. Was there any reception staff working today? I have attempted to call this clinic on 3 seperate occasions throughout today 23/9/24. Despite the recorded message stating "we answer the phone between 9am and 5pm", this did not occur x3. The longest wait was over 2.5 hours with no response, other wait times were over 30 mins and over 1 hour, again no response. These waits are longer than Centrelink! I get clinics can and do get busy but this is beyond ridiculous. The owners really need to invest money in staffing the clinic adequately. Receptionists are the first point of contact.

Fantastic experience: Doctor gave a very accurate explination of my condition and included pictures. Explained treatment requirements clearly.

Fantastic experience: Very nice medical centre, signed up and had a Dr in 5 mins, I had not even sat down.

Negative experience: Terrible turn around time. Even though you came in early it take 2hrs+ for you to get called and it only take you less than 5mins to see a GP.

Fantastic experience: Doctors are easy to book on the app and they give you the time for your medical attention.

Negative experience: DO NOT GO THERE!!! It’s a minimum 2 hour wait and even if you check in on the app you will have multiple people seen before you that arrive after you. The Doctors rush through and seem almost inconvenienced that they have to do their jobs. There are some lovely reception ladies but some are rude and talk to you like a child if you have trouble with the app and ask for help. The actually system this place uses is ridiculous, won’t tell you how long you have to wait or how many people are ahead of you so you basically need to reserve a whole day to see a Dr for 5-10 minutes. Would HIGHLY recommend going somewhere else !!

Negative experience: It just astounds me how the waiting periods at this place is as bad or worse than the hospitals. It is no wonder that people clog up the hospital system. They either don’t have enough doctors or they just could not care and have the typical attitude of tomorrow is another day. Being second in line to see someone after doors opening you would expect that waiting over an hour is a little outrageous. Dr is probably on tea break already.. makes one really angry.

Fantastic experience: I can't say it enough; Doctor Headden is the most thorough doctor I have met in Australia, she knows where to look for solutions and does not give up until she find something that works for me.

Fantastic experience: Dr Arenas, legitimately is the only doctor in my life of 35 years who has shown compassion understanding, he is extremely knowledgeable and experienced, it has taken me so long to find a doctor that will work with me to get on top of my mental and physical health. I couldn't praise him enough, always very polite and the last time I saw him it wasn't too busy and he took the time to make sure I was doing ok. For the amount of patients a bulk billing walk in only doctors would have every shift it would be very difficult to do as good as Dr arenas, can't fault him best doctor Ive ever had. I hope he gets a pay increase and he gets some sort of acknowledgement for his great work

Positive experience: I arrived at 7:10am checked in online and was seen by a Dr by 7.40am the shortest time I've ever waited for a Dr here and on a Friday too

Fantastic experience: Doctors went above and beyond to make sure I was at place were I understand what was going on with me. Very professional. I also like the opening and closing times, which limits the need to visit the ED if you don't have to , just want to consult with your GP.

Fantastic experience: Quick check in to see the GP. That was on Thursday afternoon. No problem with the service.

Fantastic experience: Always easy to register and app is fantastic to let us know when we will be called

Fantastic experience: Everyone we saw yesterday, the nurse, the doctor and the ladies at reception were absolutely fantastic. Definitely a 10/10 experience. Highly recommend.

Positive experience: Great usually but just don't seem to pick up the phone at all even at the times specified they do.

Fantastic experience: The costumer service is great, starting from reception and the doctors, the facilities are clean, nice, clean and organised

Positive experience: Some good parts, some bad parts. Have been a couple of times now and got lucky the first few times and got seen quickly. Unfortunately the third time for some reason the lady on admin would only let you check in through the app (you have to download, register and then check in). The app side is frustrating, and it would be good to be able to book in an appointment time. But the doctors we've seen so far have been lovely.

Fantastic experience: Dr's are very thorough with the check ups. Care plan nurse is just as thorough and efficient.

Negative experience: The good stuff: brand new centre, pathology and nurse on site, opens late, and bulk billing. The bad stuff: no bookings (it's a first in first served) so you gamble your waiting time when you arrive. It could be 15 mins, it could be 4 hours. - if you go earlier than midday or after 5pm it will be a long wait. And weekends, lol, bring a picnic as you will be there for around 4 hours just waiting to see someone. Also, the app will not tell you your place in the queue. So you can't decide to leave if you are in for a 4 hour waiting time.

Negative experience: Reception/ Admin staff are useless. They don't answer the phone or respond to emails. Will be going to a 'real' medical centre from now on

Fantastic experience: I was seen fast and the app for booking appointments was very straight forward and easy to use. I loved that I received a text to say what doctor was seeing me and the room to go to. Excellent experience for a first timer

Negative experience: You need to pack a picnic when attending Our Medical North Lakes, especially on weekends when you're lucky to have 3 or 4 GPs for 75+ waiting patients. Average wait times today were over 4 hours!! Then, if you haven't given up, once you see a GP, they seem completely disinterested in anything you have to say and just want to get rid of you as fast as they can! It's no wonder our Emergency Departments in our hospitals are so clogged. It's actually faster to go to ED, and the doctors and nursing staff, despite the pressure they're under, actually listen to you and provide outstanding care...unlike this place...complete joke.

Fantastic experience: Dr Ajay Naidu is very Nice and humble doctor. I am so glad that I have Dr Ajay Naidu to see my health. Thankyou

Fantastic experience: Downloaded app, registered & made appointment. Waited 20mins to see Doctor. Dr uses local imaging places. Had consultation & X-ray results were back with Dr in20mins. Great place, can be busy.

Fantastic experience: I can't speak for others, but I have consistently had good experiences. Love the use of technology to speed up wait times. I'd give it a sixth star if I could.

Fantastic experience: Didn't need an appointment and was seen by first available doctor, I didn't have to wait long.

Negative experience: Worst experience ever with the gp (Hellen sadumaino) avoid her if possible .never feel this disrespectful with any gp before. We were there today my wife had a injury at work and roped her toe nail and was bleeding ,we got here and waited to see the dr here our turn came in with Hellen ,I wouldn’t call her dr .while she was getting the information from us she was rude as soon as we got in and she wasn't asking anything nicely . And some words my wife couldn’t understand and she was in pain aswell and I was holding my 1.5 years old and trying to explain aswell to Hellen and she rudely said who is the patient you can go out and sit out side with the baby .i said she needs a help to understand that’s why im just helping.she said this is hard work to get all this filled (if it’s a hard stay home ) and keept arguing with me I told her you been rude she said I dont have to see you coz you see other dr in the medical center .i said I selected any dr that’s why we came to you . She got out and refuse to see us .you really don’t want to deal with this sort or rudeness after a long day and while my wife was in pain and ripped toe nail . She wasn’t caring about that but too much ego and snobby. Never had any issues before with any other dr or receptionist.we still go there but will avoid that lady .

Fantastic experience: Not only does the centre bulk bill. I only waited about 15 minutes to see a doctor. Even when I pay to see a doctor at another clinic, I could wait up to an hour. So thank you and great job

Negative experience: Absolutely disgusting service and doctors at this practice! Waited for over 4 hours to see absolutely no one! Left the place more suicidal than I was when I got there, with absolutely no care for the patients at all! The doctor saw 1 patient since being on her shift, then she left for Smoko, after 20 minutes on shift. Disgusting service and lack of professionalism.

Negative experience: Checked in at 6 pm....... It is now 10 pm and still waiting.....The staff are rude, I went to check with reception at 9 pm how much longer and she advised that we were second to be seen, they then saw four other people ahead of us. She then had the audacity to come to us at 10:05 to say she's convinced the gp to stay back late to see us which is absolutely ridiculous. The gp then said she could only see two of us and not my daughter and that if we didn't hurry the alarm would go off on us. It's an absolute joke. When enquiring if we could get a morning appointment when they open at 7:30 am they advised no, we have to wait in the que at 10 am like everyone else. I have never felt so disrespected. Now leaving at 10:35 pm. Also I asked the gp for a potassiumblood test and she gave me a liver pathology form.

Negative experience: Was told an hour wait. 4 hours later still waiting. Doctors just leave whenever even though there are massive queues. Understand it’s a bulk bill but seriously it’s not worth it.

Negative experience: What a joke! We got there with a 25-person wait, with six doctors on staff. After an hour and a half wait, there were still 14 people ahead of me. That's a ridiculous wait time, especially with a sick toddler. The doctors couldn't have looked any more unenthusiastic about getting through the patients. Just shut the place down. It's useless! I'll never go there again. A hospital would be a better option.

Fantastic experience: Dr. Harjit singh randhawa is a great doctor, she tries to find the solutions for my problems, recommends me different things such as scans etc… she seems like she is concerned about my problem. I can’t thanks enough as I don’t have words to say thank you to her. Thanks to Dr. Harjit Singh Randhawa

Fantastic experience: Its a long wait everytime I go but its worth it cause they do care specially Doctor Elizabeth Headden, two thumbs up for this place

Negative experience: Went there to see a GP and was told at reception that I had to download the app before I could get an appointment. I went through the whole process only to discover you can't use a shared email address. The only receptionist on duty tried to help at first and then told me I would have to delete the app and start again using a different email account. This I did and eventually came up to a screen that asked for the validation code that was sent to my work email. She then asked me if I had access to this email on my phone to which I replied I didn't and she basically shrugged her shoulders as if to say bad luck you can't see a GP here without actually muttering the words. I latter discovered that you can skip the validation screen and go straight to booking an appointment. If the receptionist is that badly trained in their technology then it may have bee a good thing that I couldn't make an appointment to see a GP. Whatever happened to the Hippocratic Oath? Answer - having values doesn't necessarily make you rich. My advice 'don't go here'.

Negative experience: That's the most terrible place you can imagine. Doctors stop their work and go home at any time they feel like it, even if there are 50 people waiting. The app is terrible, it doesn't show you anything, it doesn't show you how many people in line, it doesn't show you approximate waiting time. And even if you ask a person at the reception how long you should expect to wait, it doesn't help, because as I said, doctors leave as they feel like it, so your 1 hour of waiting can magically turn into 3 hours, because one of them decided to leave early. On top of it, they charge you through their app as soon, as you check in, and you might not even see a doctor that day, and you have to wait for your money back a few days (if you're lucky) or more. 1/10, don't recommend.

Fantastic experience: Lovley facility, easy to check in with the app and exceptionally friendly and helpful staff at the front desk, Jane especially.

Negative experience: long waiting and they don’t even care. I was told 8 doctors are available and 10 people ahead me so won’t take long. After an hour when asked again, receptionist was changed, and this one was so rude. No politeness or so. Still 3 ahead me and 4 doctors already left. Worst experience

Fantastic experience: Easy application Walk in bearly any waiting time bare the the general Chemist pathology on site everyone is really friendly an accommodating Shout out to the pathology girls there were great oh an they builk bull Dr Anthony Shea is amazing

Fantastic experience: Great environment doctors take the time too listen and help in any medical needs. Highly recommended bulk billing services.

Negative experience: Unfortunately tried to get though via phone provided on web site, was on hold for 50 minutes, when I complained to receptionist she did not even offer her apology. I work admin and this was not acceptable.

Negative experience: Wow where do I start... The app is totally useless. Trying to check in, is an absolute nightmare, as the app never works. The lady on the front counter seems like she doesn't want to be there, and when you ask a question it seemed like such an effort for her to reply. I checked in at 8am, then to be told at 10am sorry the app wasn't working, so we've had to manually check people in? So pushing us way down the queue. Seriously and that's my fault. Worst app ever!

Negative experience: Absolutely devastated and frustrated my husband waited 4 hours and had to leave without being seen, free wifi and there hours free parking is not a good excuse for an empty waiting room and 15 imaginary patients waiting Infront of anyone. We are all those people when you can only log in within the perimeter of the practice? He left and came back the day after and wasted another three hours and had to leave without been seeing again,the hospital would of been faster. The lack of resources is not excuse for a decaying health system in Queensland , when you go down the road and if you pay you get instantly appointed a doctor that can see you within less than 30 min. This is the kind of rip off health care we are currently experiencing in Australia unfortunately. The team can be as nice as you like but they are absolutely powerless in a system that stopped caring long time ago. It is clear that if you want to be treated in a human timely manner these days you better have money. What a pitty all of our tax payer dollars going to waste and people that really need the care can't even afford to complaint because nobody's listening. Shame shame , if you can afford it, go visit murranba downs medical &dental partially bulk billed. They are caring and take the time to know what is going on with you. Health is too important to leave it for later even if the system doesn't think so.

Negative experience: The reception ladies have always been super friendly, so this isn’t for them! This is for the doctors. I saw one of the female doctors in January who had me get some things done. Come February, I went in for my results and the GP said she would send off a referral to the hospital as a Cat 2 and to call them if I hadn’t heard from them by the 3 month mark. I wait the 3 months, suffering.. but being patient. I call the hospital and they go “what referral?” Which is how I found out Dr A never even sent it. I call the clinic and the receptionist I spoke to said she will chase it up and get back to me, however I never heard back. I call back again 2 weeks later and speak to Dr A who says they now want another test. I go in for it and she tells me she will re-send the referral as urgent and to go get a blood test saying the pathology was still open (it wasn’t) so I go home with the biohazard bag I was meant to bring back in only to get home and see she’s put my physical sample in the bag. I take it back and wait 2 weeks and hear nothing. Once again, I call the hospital and no referral was sent. Again. I call back up only to be told Dr A is now away for a few weeks and nobody else can send of this referral so I need to see someone else to basically start over. At what point can I declare medical negligence because I’m about too. Dr A also failed to provide a proper mental health support. She also knows I’m suffering quite a lot with medical issues. I’m really frustrated. I can’t speak on all the doctors, but I wouldn’t Recommend seeing them for anything more than a cold, because some of them do not care. I’ll be changing doctors obviously but went here as it was most convenient with my work schedule but I think a review was needed to warn others.

Negative experience: I Understand that this is a bulk billing facility, and it gets busy. 31/2 hours to get scripts filled, with no repeats given ?. To say i left not amused is an understatement. if you lower your expectations, i guess you wont feel the disappointment in service as much.

Negative experience: First, even though they say “we answer calls between 9 and 5 no they do not!!!! I hung on for 3/4 of an hour through the day and no sign of anyone ever answering. Disgraceful for an elderly person as we don’t understand all this app thing.

Negative experience: Nice and polite service at the front desk, but that's it. After 3.5 hours waiting to see a GP, I found out that I haven't moved in the queue position for 40+ minutes because people that were away got their place back in the queue to see the only available doctor they had after certain work hours (when I came at 3:30 there were 9 doctors and approx 45 people waiting). Also they don't even have a place to get some water (you have to pay for it at their pharmacy). I gave up after waiting from 3:30 to 7pm on a Tuesday. Waste of time (same with their app that doesn't work).

Negative experience: Reception doesn't know how to answer phone calls as i was on hold for 1 hour!! . If i can't walk in as i have covid, at least answer a simple phone call!!!

Positive experience: Yes you have to wait, but that’s expected because this clinic bulk bills. They have plenty of comfy seats, lots of space, free wifi and 3 hours free parking. The receptionist and doctors are lovely, and calm. Everyone is super efficient and this clinic can churn through a very high volume of patients quickly. Yes it could be faster if they had more doctors, but no one has enough doctors at the moment. If you prepare for a lengthy wait ( could be a couple of hours) then this clinic is fine.